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Incompatibility between AITrack and logitech c270 #277

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MARKCY1989 opened this issue Oct 25, 2024 · 0 comments
Open

Incompatibility between AITrack and logitech c270 #277

MARKCY1989 opened this issue Oct 25, 2024 · 0 comments
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bug Something isn't working

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@MARKCY1989
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Application freezes and closes when trying to access the webcam. When I try to start the application with the camera disconnected, it opens normally, which leads me to believe that there is some incompatibility problem with the camera. I've seen reports where other people with the same webcam model face the same problem since previous versions of aitrack.

Captura de tela 2024-10-25 071601
When webcam is connected

Captura de tela 2024-10-25 071529
When webcam is plugged off

Things I've tried:

Include AITrack in the exception list of both the firewall and antivirus.

Run the executable as administrator.

Update webcam driver

  • Windows 11 24H2 (build 26100.2161):
  • Logitech C270
  • AITrack version: 0.7.1
@MARKCY1989 MARKCY1989 added the bug Something isn't working label Oct 25, 2024
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