Authentication expired for Tapo cameras

[DAE51D]

Description

I have about 30 cameras of various brands (Reolink, Kasa, Tapo, Ring, Blink, etc.) and of all of them, these two Tapo are the only ones that constantly keep giving me this notice every week or so it seems. It's gotten real annoying.

I click on the "repair" notice and get the user/pass prompt.

First of all, why isn't this pre-filled with the user/pass I have to keep putting in. The credentials do not change!

So I have to look them up in my password manager, paste them in and then I get a successful notice.

Why is this even happening though at all to begin with? Nothing changes to prompt this behaviour.

Another issue is that I often see this happen on the "second" camera (whichever one I did NOT add creds again above)

Oddly though if I look at the integration page, they BOTH "appear" to be good again?!

Despite the "Settings" page STILL showing this repair needed. 😕

Reproduction Steps

I wish I knew. It just randomly happens it feels, but frequently like every week at least.

I run my HAOSS in Proxmox. That shuts down HA every night to do a snapshot backup, so maybe there's something to do with the constant shutdown/restart and your integration has a limit that is expiring or something? IDK. Nothing else does this and I have a LOT of integrations...

Expected behavior

Remember the credentials. Retry silently until they work or something. They're not changing. They work when I manually re-enter them in your dialog. Pre-fill the dialog so I can just click the button if needed rather than re-populate them manually.

If applicable, add error logs.

I would if I knew where to find them? I did some basic search for "Tapo" but found nothing... happy to provide if you tell me how/what to do...

Device Firmware

1.4.4 Build 241211 Rel.42339n

Integration Version

6.0.9

Using stream component

Yes

Does camera work via official integrations?

Yes

Camera has all attributes filled out in developer tools

Yes

HASS Environment

HAOSS VM on Proxmox

Search for similar issues

Yes

Additional information

No response

[JurajNyiri]

The integration already remembers credentials.

It does 3 retries with credentials, like suggested, when camera returns unauthenticated response, before stopping trying and issuing the prompt to user.

It is possible that if you have more integrations or other tools using the camera, the camera returns unauthenticated response (camera implementation keeps sequence, if requests come out of it, it behaves like it is unauthenticated). I suggest using only 1 tool with the camera for control (the one using cloud password).

Credentials are stored in .storage/config_entries like for every integration for HA configured through UI.

Logs from integration are under Home Assistant Core logs. You can also enable debug logs.

I would also check those credentials in that file when that happens, something might be overwriting that file in your env?

[BambamNZ]

Facing the same issue, getting prompted sometimes multiple times a day with "authentication has expired" from my Tapo cameras.

Yes the GUI does remember the credentials, clicking "submit" works, but I still have to do it manually.

This is the log entry from the latest event

This error originated from a custom integration.

Logger: custom_components.tapo_control
Source: helpers/update_coordinator.py:379
integration: Tapo: Cameras Control (documentation, issues)
First occurred: 12:07:00 PM (4 occurrences)
Last logged: 12:29:28 PM

Unexpected error fetching Tapo resource status data
Traceback (most recent call last):
  File "/usr/src/homeassistant/homeassistant/helpers/update_coordinator.py", line 379, in _async_refresh
    self.data = await self._async_update_data()
                ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/helpers/update_coordinator.py", line 280, in _async_update_data
    return await self.update_method()
           ^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/config/custom_components/tapo_control/__init__.py", line 614, in async_update_data
    raise e
  File "/config/custom_components/tapo_control/__init__.py", line 552, in async_update_data
    updateDataForAllControllers[controller] = await getCamData(
                                              ^^^^^^^^^^^^^^^^^
        hass, controller
        ^^^^^^^^^^^^^^^^
    )
    ^
  File "/config/custom_components/tapo_control/utils.py", line 723, in getCamData
    data = await hass.async_add_executor_job(controller.getMost)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.13/concurrent/futures/thread.py", line 59, in run
    result = self.fn(*self.args, **self.kwargs)
  File "/usr/local/lib/python3.13/site-packages/pytapo/__init__.py", line 2152, in getMost
    results = self.performRequest(requestData)
  File "/usr/local/lib/python3.13/site-packages/pytapo/__init__.py", line 618, in performRequest
    self.refreshStok()
    ~~~~~~~~~~~~~~~~^^
  File "/usr/local/lib/python3.13/site-packages/pytapo/__init__.py", line 464, in refreshStok
    raise Exception("Invalid authentication data")
Exception: Invalid authentication data

[BambamNZ]

Hi @JurajNyiri

Here is UI error

I changed nothing in the below, just clicked "submit"

and then clicked submit again

to get here

all four my camera's has done this now at least twice in the last 24 hours

I do not have any other integrations beyond yours and the Tapo integrations and then 1 automation associated with one cam only, based on a trigger from the camera.