[BUG] Error 500 on Configuration page

[louismaxx]

Request Type

Bug

Work Environment

Question	Answer
OS version (server)	Windows Server 2022
TheHive version / git hash	5.4.7

Problem Description

This is similar as Issue #92 : Can't load Settings page: "Something went wrong!" Configuration page failed to load (ERR0002)

We also have the TA-WALLIX_Bastion app and I tried to rename the passwords.conf file like @webfr did.
But unfortunately, I'm still stuck with the same error..

Steps to Reproduce

1. Install add-on v3.6.2 on Splunk Enterprise Search Head 9.4.0
2. Open app
3. Settings/Configuration

Possible Solutions

• Based on Issue [BUG] TheHive/Cortex 2.3.2 with Splunk 9.1.1 #92 , renaming file passwords.conf in TA-WALLIX_Bastion/default/passwords.conf : FAIL

Logs (issued from the search.log with logging mode set to DEBUG under Settings/Configuration)

02-05-2025 13:56:59.567 +0100 ERROR AdminManagerExternal [28140 TcpChannelThread] - Unexpected error "<class 'splunktaucclib.rest_handler.error.RestError'>" from python handler: "REST Error [500]: Internal Server Error -- Traceback (most recent call last):\n File "D:\Splunk\etc\apps\TA-thehive-cortex\bin\ta_thehive_cortex\aob_py3\splunktaucclib\rest_handler\handler.py", line 117, in wrapper\n for name, data, acl in meth(self, *args, **kwargs):\n File "D:\Splunk\etc\apps\TA-thehive-cortex\bin\ta_thehive_cortex\aob_py3\splunktaucclib\rest_handler\handler.py", line 338, in _format_all_response\n self._encrypt_raw_credentials(cont["entry"])\n File "D:\Splunk\etc\apps\TA-thehive-cortex\bin\ta_thehive_cortex\aob_py3\splunktaucclib\rest_handler\handler.py", line 368, in _encrypt_raw_credentials\n change_list = rest_credentials.decrypt_all(data)\n File "D:\Splunk\etc\apps\TA-thehive-cortex\bin\ta_thehive_cortex\aob_py3\splunktaucclib\rest_handler\credentials.py", line 289, in decrypt_all\n all_passwords = credential_manager._get_all_passwords()\n File "D:\Splunk\etc\apps\TA-thehive-cortex\bin\ta_thehive_cortex\aob_py3\solnlib\utils.py", line 153, in wrapper\n return func(*args, **kwargs)\n File "D:\Splunk\etc\apps\TA-thehive-cortex\bin\ta_thehive_cortex\aob_py3\solnlib\credentials.py", line 341, in _get_all_passwords\n return self._get_clear_passwords(passwords)\n File "D:\Splunk\etc\apps\TA-thehive-cortex\bin\ta_thehive_cortex\aob_py3\solnlib\credentials.py", line 324, in _get_clear_passwords\n clear_password += field_clear[index]\nTypeError: can only concatenate str (not "NoneType") to str\n". See splunkd.log/python.log for more details.

02-05-2025 13:56:59.566 +0100 ERROR AdminManagerExternal [28140 TcpChannelThread] - Stack trace from python handler:\nTraceback (most recent call last):\n File "D:\Splunk\etc\apps\TA-thehive-cortex\bin\ta_thehive_cortex\aob_py3\splunktaucclib\rest_handler\handler.py", line 117, in wrapper\n for name, data, acl in meth(self, *args, **kwargs):\n File "D:\Splunk\etc\apps\TA-thehive-cortex\bin\ta_thehive_cortex\aob_py3\splunktaucclib\rest_handler\handler.py", line 338, in _format_all_response\n self._encrypt_raw_credentials(cont["entry"])\n File "D:\Splunk\etc\apps\TA-thehive-cortex\bin\ta_thehive_cortex\aob_py3\splunktaucclib\rest_handler\handler.py", line 368, in _encrypt_raw_credentials\n change_list = rest_credentials.decrypt_all(data)\n File "D:\Splunk\etc\apps\TA-thehive-cortex\bin\ta_thehive_cortex\aob_py3\splunktaucclib\rest_handler\credentials.py", line 289, in decrypt_all\n all_passwords = credential_manager._get_all_passwords()\n File "D:\Splunk\etc\apps\TA-thehive-cortex\bin\ta_thehive_cortex\aob_py3\solnlib\utils.py", line 153, in wrapper\n return func(*args, **kwargs)\n File "D:\Splunk\etc\apps\TA-thehive-cortex\bin\ta_thehive_cortex\aob_py3\solnlib\credentials.py", line 341, in _get_all_passwords\n return self._get_clear_passwords(passwords)\n File "D:\Splunk\etc\apps\TA-thehive-cortex\bin\ta_thehive_cortex\aob_py3\solnlib\credentials.py", line 324, in _get_clear_passwords\n clear_password += field_clear[index]\nTypeError: can only concatenate str (not "NoneType") to str\n\nDuring handling of the above exception, another exception occurred:\n\nTraceback (most recent call last):\n File "D:\Splunk\Python-3.9\lib\site-packages\splunk\admin.py", line 114, in init_persistent\n hand.execute(info)\n File "D:\Splunk\Python-3.9\lib\site-packages\splunk\admin.py", line 647, in execute\n if self.requestedAction == ACTION_LIST: self.handleList(confInfo)\n File "D:\Splunk\etc\apps\TA-thehive-cortex\bin\ta_thehive_cortex\aob_py3\splunk_aoblib\rest_migration.py", line 39, in handleList\n AdminExternalHandler.handleList(self, confInfo)\n File "D:\Splunk\etc\apps\TA-thehive-cortex\bin\ta_thehive_cortex\aob_py3\splunktaucclib\rest_handler\admin_external.py", line 51, in wrapper\n for entity in result:\n File "D:\Splunk\etc\apps\TA-thehive-cortex\bin\ta_thehive_cortex\aob_py3\splunktaucclib\rest_handler\handler.py", line 124, in wrapper\n raise RestError(500, traceback.format_exc())\nsplunktaucclib.rest_handler.error.RestError: REST Error [500]: Internal Server Error -- Traceback (most recent call last):\n File "D:\Splunk\etc\apps\TA-thehive-cortex\bin\ta_thehive_cortex\aob_py3\splunktaucclib\rest_handler\handler.py", line 117, in wrapper\n for name, data, acl in meth(self, *args, **kwargs):\n File "D:\Splunk\etc\apps\TA-thehive-cortex\bin\ta_thehive_cortex\aob_py3\splunktaucclib\rest_handler\handler.py", line 338, in _format_all_response\n self._encrypt_raw_credentials(cont["entry"])\n File "D:\Splunk\etc\apps\TA-thehive-cortex\bin\ta_thehive_cortex\aob_py3\splunktaucclib\rest_handler\handler.py", line 368, in _encrypt_raw_credentials\n change_list = rest_credentials.decrypt_all(data)\n File "D:\Splunk\etc\apps\TA-thehive-cortex\bin\ta_thehive_cortex\aob_py3\splunktaucclib\rest_handler\credentials.py", line 289, in decrypt_all\n all_passwords = credential_manager._get_all_passwords()\n File "D:\Splunk\etc\apps\TA-thehive-cortex\bin\ta_thehive_cortex\aob_py3\solnlib\utils.py", line 153, in wrapper\n return func(*args, **kwargs)\n File "D:\Splunk\etc\apps\TA-thehive-cortex\bin\ta_thehive_cortex\aob_py3\solnlib\credentials.py", line 341, in _get_all_passwords\n return self._get_clear_passwords(passwords)\n File "D:\Splunk\etc\apps\TA-thehive-cortex\bin\ta_thehive_cortex\aob_py3\solnlib\credentials.py", line 324, in _get_clear_passwords\n clear_password += field_clear[index]\nTypeError: can only concatenate str (not "NoneType") to str\n\n

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[LetMeR00t]

Hello,

Such problems occured when you have a password.conf issue in another app.
Can you ensure, by using another app, that the storage password is working as you expect?

Thank you