Windows.Graphics.Capture does not work with service model

[netanelbi]

Is there an existing issue for this?

• I have searched the existing issues

Is your issue described in the documentation?

• I have read the documentation

Is your issue present in the latest beta/pre-release?

This issue is present in the latest pre-release

Describe the Bug

when trying the new method for capturing the screen i get an error:
Error: Screen capture is not supported on this device for this release of Windows: failed to acquire device: [0x80070424]

this is the only error shown in the logs. its shown multiple time and followed by:
Fatal: Unable to find display or encoder during startup.

when trying the following sample app on my computer it seems the API itself is working fine
https://github.com/robmikh/Win32CaptureSample
i am not sure if this the exact same way implemented in sunshine. but in this sample app the xbox gamebar is also shown in the capture.
thanks

Expected Behavior

Capture using Windows.Graphics.Capture should work on my machine out of the box.

Additional Context

No response

Host Operating System

Windows

Operating System Version

Windows 11 Pro 24H2 26120.961

Architecture

64 bit

Sunshine commit or version

v2024.707.161755

Package

Windows - installer

GPU Type

Nvidia

GPU Model

NVIDIA GeForce GTX 1650 with Max-Q Design

GPU Driver/Mesa Version

Studio Driver - 555.99

Capture Method

Windows.Graphics.Capture (Windows)

Config

key_rightalt_to_key_win = enabled
resolutions = [
    352x240,
    480x360,
    858x480,
    1280x720,
    1920x1080,
    2560x1080,
    3440x1440,
    1920x1200,
    3840x2160,
    3840x1600,
    1920x540,
    3840x1080
]
fps = [30,60,90,120]
native_pen_touch = disabled
virtual_sink =                                                    
min_threads = 1
nvenc_realtime_hags = disabled
min_log_level = 3
back_button_timeout = 2000

Apps

No response

Relevant log output

[2024:07:13:20:19:31]: Warning: Gamepad x360 is disabled due to gamepads.vigem-not-available
[2024:07:13:20:19:31]: Warning: Gamepad ds4 is disabled due to gamepads.vigem-not-available
[2024:07:13:20:19:31]: Warning: No gamepad input is available
[2024:07:13:20:19:31]: Error: Screen capture is not supported on this device for this release of Windows: failed to acquire device: [0x80070424]
[2024:07:13:20:19:32]: Error: Screen capture is not supported on this device for this release of Windows: failed to acquire device: [0x80070424]
[2024:07:13:20:19:32]: Error: Screen capture is not supported on this device for this release of Windows: failed to acquire device: [0x80070424]
[2024:07:13:20:19:33]: Error: Screen capture is not supported on this device for this release of Windows: failed to acquire device: [0x80070424]
[2024:07:13:20:19:34]: Error: Screen capture is not supported on this device for this release of Windows: failed to acquire device: [0x80070424]
[2024:07:13:20:19:34]: Error: Screen capture is not supported on this device for this release of Windows: failed to acquire device: [0x80070424]
[2024:07:13:20:19:35]: Error: Screen capture is not supported on this device for this release of Windows: failed to acquire device: [0x80070424]
[2024:07:13:20:19:35]: Error: Screen capture is not supported on this device for this release of Windows: failed to acquire device: [0x80070424]
[2024:07:13:20:19:35]: Fatal: Unable to find display or encoder during startup.
[2024:07:13:20:19:35]: Fatal: Please check that a display is connected and powered on.
[2024:07:13:20:19:35]: Error: Video failed to find working encoder

[IISAKNIFE]

I am also facing this issue. I saw that there was a pr that was modifying wgc on windows 10 a few days ago so I tried rolling back to a prior pre-release version and it still doesnt work.

[ns6089]

At this moment WGC capture doesn't work when sunshine is running as a service #2149 (comment)

[netanelbi]

@ns6089 thanks, its true. i managed to make it work by launching the portable version of sunshine with my config.
any way to make it work with the normal installer ?

[ReenigneArcher]

You can still use the installer, but you need to disable the service.

[roob0]

I created a simple automated solution for switching from service to exe, and from ddx to wgc and viceversa.
#2149

[LizardByte-bot]

It seems this issue hasn't had any activity in the past 90 days. If it's still something you'd like addressed, please let us know by leaving a comment. Otherwise, to help keep our backlog tidy, we'll be closing this issue in 10 days. Thanks!

[Pirateguybrush]

I just encountered this bug today