HC wont launch after the splash screen .

[hasskhan]

Device manufacturer

• ONEXPLAYER

Device model
X1 Intell 155H

Handheld Companion Version
0.21.7.1

Describe the bug
After installing HC , it wont launch . Its not even in quick panel . Tried earlier version aswell. Same results.
To Reproduce
Steps to reproduce the behavior:

1. Installl the application
2. Launch the application

Expected behavior
Application to open

[CasperH2O]

Please provide a logfile

[hasskhan]

Faulting application name: HandheldCompanion.exe, version: 0.22.0.3, time stamp: 0x67200000
Faulting module name: KERNELBASE.dll, version: 10.0.26100.2454, time stamp: 0x398a1cce
Exception code: 0xe0434352
Fault offset: 0x00000000000c837a
Faulting process id: 0x4228
Faulting application start time: 0x1DB5387F68DA3BB
Faulting application path: C:\Program Files\Handheld Companion\HandheldCompanion.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 390ee9e9-2a76-4c41-9d1a-489fb31ecf7f
Faulting package full name:
Faulting package-relative application ID:

[hasskhan]

• System

  • Provider

  [ Name] Application Error
  [ Guid] {a0e9b465-b939-57d7-b27d-95d8e925ff57}

  EventID 1000

  Version 0

  Level 2

  Task 100

  Opcode 0

  Keywords 0x8000000000000000

  • TimeCreated

  [ SystemTime] 2024-12-21T09:09:02.4671628Z

  EventRecordID 1433

  Correlation

  • Execution

  [ ProcessID] 20040
  [ ThreadID] 20044

  Channel Application

  Computer 1XP-Hasskhan

  • Security

  [ UserID] S-1-5-21-945244605-3534811499-676177362-1014

• EventData

  AppName HandheldCompanion.exe
  AppVersion 0.22.0.3
  AppTimeStamp 67200000
  ModuleName KERNELBASE.dll
  ModuleVersion 10.0.26100.2454
  ModuleTimeStamp 398a1cce
  ExceptionCode e0434352
  FaultingOffset 00000000000c837a
  ProcessId 0x4228
  ProcessCreationTime 0x1db5387f68da3bb
  AppPath C:\Program Files\Handheld Companion\HandheldCompanion.exe
  ModulePath C:\WINDOWS\System32\KERNELBASE.dll
  IntegratorReportId 390ee9e9-2a76-4c41-9d1a-489fb31ecf7f
  PackageFullName
  PackageRelativeAppId

[hasskhan]

This is from event viewer please let me know if you were referring to some other log.

[CasperH2O]

Ah, yes, I mean the log from my documents/handheld companion/logs of the date and time of the crash

[ltlethelo1]

I have the same exact issue I've uninstalled and reinstalled same thing