Feedback for “Orders Overview”

[EM-BigC]

The order of order update and tracking should be reversed on the page https://developer.bigcommerce.com/docs/store-operations/orders#creating-order-shipments.

Adding tracking information after updating the order status triggers an outbound order update email that contains no tracking information, though it's applied after.

[bc-traciporter]

HI @EM-BigC Thank you for your feedback. Can you tell me which lines in the Creating order shipments section need updating? Are you saying the tracking number should be removed from the example?

[EM-BigC]

Hi Traci, When changing order status <https://developer.bigcommerce.com/docs/store-operations/orders#changing-order-status>, it triggers an email announcing that the order's been updated, and if this is "Shipped" tracking information is added afterwards in Creating order shipments <https://developer.bigcommerce.com/docs/store-operations/orders#creating-order-shipments>, meaning the email out to customers contains no tracking data, so the section changing order status should be after creating order shipments, otherwise it is confusing, or should contain this as a warning or notification. Eamon Murray / One of The Newbies [image: BG - Logo Email.png] <http://bigcommerce.com> Austin, San Francisco, Sydney, London, Kyiv, Singapore Visit us at bigcommerce.com Follow us online : News <https://bigcommerce.com/press> : Facebook <https://facebook.com/Bigcommerce> : Twitter <http://twitter.com/Bigcommerce> : LinkedIn <https://linkedin.com/company/bigcommerce> : YouTube <https://youtube.com/c/bigcommerce> : Pinterest <https://pinterest.com/bigcommerce> : Instagram <https://instagram.com/bigcommerce>

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On Mon, Oct 21, 2024 at 9:22 PM Traci Porter ***@***.***> wrote: HI @EM-BigC <https://github.com/EM-BigC> Thank you for your feedback. Can you tell me which lines in the Creating order shipments <https://developer.bigcommerce.com/docs/store-operations/orders#creating-order-shipments> section need updating? Are you saying the tracking number should be removed from the example? Screenshot.2024-10-21.at.3.21.13.PM.png (view on web) <https://github.com/user-attachments/assets/c05dd93d-9067-43e6-bc95-b5252f0c4782> — Reply to this email directly, view it on GitHub <#589 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/A7PQAKFSJBGMVAUCXI6CE4DZ4VO77AVCNFSM6AAAAABQJNJK7WVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDIMRXGY2DGOJUHA> . You are receiving this because you were mentioned.Message ID: ***@***.***>