Device no longer working

[tkroon89]

Hi!

Since two or three days, the device in the app stops working. When I soft reset the myenergi hub, it starts working for a short while, but then fails again shorty. Also restarting the myenergi app on Homey does not resolve anything.

This has never happened before, and I haven't changed anything. The Zappi v5 firmware update was a couple of weeks ago, not a couple of days. Also Homey was not updated.

The myenergi app on my iPhone does work properly, indicating the Zappi + hub work as expected. Do you have any idea? Thank you in advance, and let me know if I can assist you with anything.

Diagnostics: e88a56b8-2cc1-4cd8-a3c6-9a66c99ac42f

[SmartHomeEnthusiast]

Have you tried removing the device from Homey and then re-adding?

[tkroon89]

Yes, I have. On all three Homey Pro’s (two old Pro’s and the new 2023) I encounter the same issue. Deleting and adding the device again does not solve the issue. Could you find any clues in the diagnostics?

[SmartHomeEnthusiast]

I'm not the dev so have no access to the diagnostic, pretty sure I couldn't help at that level anyway.
Have you contacted myEnergi? might it be your api key that should be changed? Might be worth trying that anyway

[tkroon89]

Thanks for thinking with me. I’ll wait for the developer before contacting myenergi, since the myenergi app on my iPhone is working fine.

[bisand]

I think the problem is caused by an unhandled rejection somewhere in the app code. The diagnostics report contains some information about that. I will take a look at it and publish a new version as soon as I have a fix for it.
One of the exceptions states "Invalid Capability: meter_power", so you can first try to change/remove any flows using that capability/value.

I will post more info here when I know more.

[tkroon89]

Thank you. On two Homey's I don't have any flows.
Additional note: restarting the Hub does not result in a working Homey device anymore. Also if I delete and add the Zappi again.

Please let me know when I can help you.

[tkroon89]

I have done some testing. Check te video.

While I tap the charge mode STOP, it seems like it's paused and waiting for some (?) surplus like it's in an ECO-mode. I'm not sure which charging state the Zappi is reporting, but I think you could see that in the diagnostics.

When I manually turned Zappi ON to the FAST charging mode and restarted the Homey-app, it worked again. So the error you generated in the screenshot shared in my first post seems indeed correct. I will also report this to myenergi, because it seems strange I am the only one with this issue.

RPReplay_Final1688477798.mov