Must turn biometrics on and reset timeout every time app starts

[felmey]

Steps To Reproduce

Simply open Bitwarden app

Expected Result

Should allow for biometrics and have the custom lockout set.

Actual Result

Requests password and has biometrics deselected in settings and timeout is back to 15 minutes.

Screenshots or Videos

No response

Additional Context

This makes it so biometrics doesn't work and you have to type your master password each time the app reaches timeout. And it resets the timeout to 15 minutes.

Build Version

© Bitwarden Inc. 2015-2025 Version: 2025.1.0 (19622) 📱 google Pixel 7 Pro 🤖 15@35 📦 prod locals

What server are you connecting to?

Self-host

Self-host Server Version

No response

Environment Details

No response

Issue Tracking Info

• I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.

[bitwarden-bot]

Thank you for your report! We've added this to our internal board for review.
ID: PM-17754

[daniellbw]

Hi there,

I am unable to reproduce this issue, it has been escalated for further investigation. If you have more information that can help us, please add it below.

Thanks!

[lfrancke]

I am "affected" by this as well. I can try to explain but I appreciate that it's hard to replicate. I am also not 100% sure if this is the exact same issue.

Since the update to the new version the App seems to have "forgotten" biometrics a few times. I can't see a pattern yet and it seems to be random (for now). So I'd unlock using biometrics in the morning and then in the afternoon have to enter my master password again and the biomterics setting is turned off. But as I said: The exact timing and circumstances seem random fo far. I just tried it a bunch of times and it worked as expected.

Is there any information we can look at when it happens again?

[SaintPatrck]

Hi all,

I'm not suggesting it's related to this issue, but we did identify an issue with biometrics when there are multiple accounts in use (#4683). As a result we've merge a fix (#4696) and added more descriptive error messaging. This will unfortunately require affected users to re-enable biometrics once again, but hopefully for the last time. 🤞

At the moment, enabling Crash logging in Settings is the best way for us to capture information on these types of issues. It's how we were ultimately able to track down the cause of #4683 and similar issues.

Once #4696 has been released please report back and let us know if you're still experiencing the issue.

[felmey]

Multiple accounts are not in use, but I will enable crash logging. It happens so much now that in don't even enable biometrics much anymore as it is doesn't do anything at this point. Sent from ProtonMail, encrypted email based in Switzerland. Sent from Proton Mail Android

…

-------- Original Message --------

On 2/6/25 17:09, Patrick Honkonen wrote: Hi all, I'm not suggesting it's related to this issue, but we did identify an issue with biometrics when there are multiple accounts in use ([#4683](#4683)). As a result we've merge a fix ([#4696](#4696)) and added more descriptive error messaging. This will unfortunately require affected users to re-enable biometrics once again, but hopefully for the last time. 🤞 At the moment, enabling Crash logging in Settings is the best way for us to capture information on these types of issues. It's how we were ultimately able to track down the cause of [#4683](#4683) and similar issues. Once [#4696](#4696) has been released please report back and let us know if you're still experiencing the issue. — Reply to this email directly, [view it on GitHub](#4650 (comment)), or [unsubscribe](https://github.com/notifications/unsubscribe-auth/AD5UHVA352X4COYHFUMS5JL2OPMSZAVCNFSM6AAAAABWFH7J3SVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDMNBRGE3TAMRXGI). You are receiving this because you authored the thread.Message ID: ***@***.***>

[LukeMondy]

I also have this issue

[leow149]

I get the same issue on version 2025.1.1 on Android 15. Timeout behavior is set to "Lock", but every now and then, i get logged out and it disables biometric login. I don't use multiple accounts, just one.

[bmgoau]

Can confirm. 2025.1.1
Sometimes once a day or multiple times a day butwarden locks and BOTH the lock timeout and biometric settings are defaulted.
It is NOT just biometrics it's lock timeout as well.
Single account.

[djpeck1]

I also have the same issue with the Bitwarden Android app.

My phone is a Pixel 7 Pro running Android 15
I am using the Bitwarden Android app version 2025.1.2
Self hosting Bitwarden Unified server version 2025.1.0-beta on Google Cloud (container optimized OS)

The app randomly signs me out during the day and requires master password to sign back in and regularly gives the "Error, try again" prompt and often requires 3 or 4 attempts to get signed back in. Once I am signed back in I find that the biometric login setting has been reset along with the lock timeout.

The one time that this issue appears regularly is when the phone has been left switched on and charging overnight. When I go to unlock the Bitwarden app with biometrics it will unlock and within a few seconds sign me out and reset the biometric and lock settings. However I've no idea what causes this. Maybe Android OS puts the app to sleep or cuts off the data connection.

[Br33ce]

Same problem for me unfortunately.