luis_model.json

{
  "luis_schema_version": "2.0.0",
  "versionId": "0.1",
  "name": "HelpDeskBot-Exercise3",
  "desc": "",
  "culture": "en-us",
  "intents": [
    {
      "name": "None"
    },
    {
      "name": "SubmitTicket"
    },
    {
      "name": "Help"
    }
  ],
  "entities": [],
  "composites": [],
  "closedLists": [
    {
      "name": "category",
      "subLists": [
        {
          "canonicalForm": "security",
          "list": [
           "password",
           "log in",
           "reset",
           "account",
           "user",
           "pin",
           "access",
           "authentication"
          ]
        },
        {
          "canonicalForm": "networking",
          "list": [
            "network",
            "connectivity",
            "internet",
            "ethernet",
            "wifi",
            "vpn",
            "RAS",
            "connect",
            "remote"
          ]
        },
        {
          "canonicalForm": "software",
          "list": [
            "outlook",
            "skype",
            "windows",
            "explorer",
            "office",
            "account",
            "office",
            "sound",
            "web page",
            "antivirus",
            "malware",
            "files",
            "app",
            "backup",
            "video"
          ]
        },
        {
          "canonicalForm": "hardware",
          "list": [
            "keyboard",
            "mouse",
            "monitor",
            "printer",
            "notebook",
            "computer",
            "desktop",
            "phone",
            "replacement",
            "device"
          ]
        }
      ]
    },
    {
      "name": "severity",
      "subLists": [
        {
          "canonicalForm": "high",
          "list": [
            "crashing",
            "blocked",
            "important",
            "urgent",
            "lost",
            "privacy",
            "ASAP",
            "risk"
          ]
        },
        {
          "canonicalForm": "normal",
          "list": [
          ]
        },
        {
          "canonicalForm": "low",
          "list": [
            "small",
            "minor",
            "unimportant",
            "suggestion",
            "idea"
          ]
        }
      ]
    }
  ],
  "bing_entities": [],
  "actions": [],
  "model_features": [],
  "regex_features": [],
  "utterances": [
    {
      "text": "I cannot print and I need to do it urgently.",
      "intent": "SubmitTicket",
      "entities": []
    },
    {
      "text": "I need to request a new RAS token.",
      "intent": "SubmitTicket",
      "entities": []
    },
    {
      "text": "I need to reset my password ASAP.",
      "intent": "SubmitTicket",
      "entities": []
    },
    {
      "text": "I cannot open a web page and my deadline is at risk.",
      "intent": "SubmitTicket",
      "entities": []
    },
    {
      "text": "My computer won't recognize my USB device.",
      "intent": "SubmitTicket",
      "entities": []
    },
    {
      "text": "The internet is slow.",
      "intent": "SubmitTicket",
      "entities": []
    },
    {
      "text": "My computer is making a grinding noise.",
      "intent": "SubmitTicket",
      "entities": []
    },
    {
      "text": "I accidentally deleted some files. Can I get them back?",
      "intent": "SubmitTicket",
      "entities": []
    },
    {
      "text": "I can't log in, I'm blocked.",
      "intent": "SubmitTicket",
      "entities": []
    },
    {
      "text": "I need to access my files from outside the corporate network.",
      "intent": "SubmitTicket",
      "entities": []
    },
    {
      "text": "My phone is lost and I need to recover my data.",
      "intent": "SubmitTicket",
      "entities": []
    },
    {
      "text": "Windows says it is not activated, probably minor.",
      "intent": "SubmitTicket",
      "entities": []
    },
    {
      "text": "Small suggestion, can we have wifi on the dinning room?",
      "intent": "SubmitTicket",
      "entities": []
    },
    {
      "text": "help",
      "intent": "Help",
      "entities": []
    },
    {
      "text": "hi",
      "intent": "Help",
      "entities": []
    },
    {
      "text": "hello",
      "intent": "Help",
      "entities": []
    }
  ]
}