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[BUG] Case doesn't have a resolution note field #728

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barn4k opened this issue Feb 25, 2025 · 0 comments
Open

[BUG] Case doesn't have a resolution note field #728

barn4k opened this issue Feb 25, 2025 · 0 comments
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bug Something isn't working

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@barn4k
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barn4k commented Feb 25, 2025

Describe the bug
The Case object doesn't have one of the most important field, like resolution note, when the case is closed. It has only a description field, but the purpose for it is different. The interesting part is that the case have a field called "closing_note", but we don't have any possibilities to fill it via GUI

Image

To Reproduce
Steps to reproduce the behavior:
Export a case or filter cases via API and you'll see that cases contain field closing_note

Expected behavior
There is a possibility to fill the closing note for a single case

Desktop (please complete the following information):

  • OS: Mac, Windows
  • Browser: Edge
  • Version: 133.0.3065.82
  • Iris version: v.2.4.19
@barn4k barn4k added the bug Something isn't working label Feb 25, 2025
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