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Describe the bug
The Case object doesn't have one of the most important field, like resolution note, when the case is closed. It has only a description field, but the purpose for it is different. The interesting part is that the case have a field called "closing_note", but we don't have any possibilities to fill it via GUI
To Reproduce
Steps to reproduce the behavior:
Export a case or filter cases via API and you'll see that cases contain field closing_note
Expected behavior
There is a possibility to fill the closing note for a single case
Desktop (please complete the following information):
OS: Mac, Windows
Browser: Edge
Version: 133.0.3065.82
Iris version: v.2.4.19
The text was updated successfully, but these errors were encountered:
Describe the bug
The Case object doesn't have one of the most important field, like resolution note, when the case is closed. It has only a description field, but the purpose for it is different. The interesting part is that the case have a field called "closing_note", but we don't have any possibilities to fill it via GUI
To Reproduce
Steps to reproduce the behavior:
Export a case or filter cases via API and you'll see that cases contain field
closing_note
Expected behavior
There is a possibility to fill the closing note for a single case
Desktop (please complete the following information):
The text was updated successfully, but these errors were encountered: