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Offline messages still break at least monthly, results in the sender's device has not sent us the keys for this message #24107

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ell1e opened this issue Dec 24, 2022 · 1 comment
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Offline messages still break at least monthly, results in the sender's device has not sent us the keys for this message #24107

ell1e opened this issue Dec 24, 2022 · 1 comment
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A-E2EE O-Uncommon Most users are unlikely to come across this or unexpected workflow S-Major Severely degrades major functionality or product features, with no satisfactory workaround T-Defect X-Cannot-Reproduce

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@ell1e
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ell1e commented Dec 24, 2022 •
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Steps to reproduce

  1. Use multiple element clients
  2. Have one element-desktop client that is offline a lot but also you use regularly to come online again WITHOUT logging out
  3. You're apparently guaranteed to get ** Unable to decrypt: The sender's device has not sent us the keys for this message. ** once a month on that client despite you never logged it out/logged it back in

Outcome

What did you expect?

Offline messages work

What happened instead?

Offline messages are unreliable, thanks to ** Unable to decrypt: The sender's device has not sent us the keys for this message. ** errors

Operating system

Fedora 37/Linux

Application version

Element version: 1.11.16 Olm version: 3.2.12

How did you install the app?

flatpak

Homeserver

matrix.org

Will you send logs?

Yes
@ell1e ell1e added the T-Defect label Dec 24, 2022
@germain-gg germain-gg added S-Major Severely degrades major functionality or product features, with no satisfactory workaround A-E2EE O-Uncommon Most users are unlikely to come across this or unexpected workflow X-Cannot-Reproduce labels Jan 3, 2023
@t3chguy
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t3chguy commented Nov 18, 2024

Closing due to lack of reproduction in multiple years

@t3chguy t3chguy closed this as not planned Won't fix, can't repro, duplicate, stale Nov 18, 2024
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A-E2EE O-Uncommon Most users are unlikely to come across this or unexpected workflow S-Major Severely degrades major functionality or product features, with no satisfactory workaround T-Defect X-Cannot-Reproduce
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@germain-gg @t3chguy @ell1e