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Sync loop stopped working for unknown reasons #26608

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turt2live opened this issue Nov 20, 2023 · 5 comments
Closed

Sync loop stopped working for unknown reasons #26608

turt2live opened this issue Nov 20, 2023 · 5 comments
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O-Uncommon Most users are unlikely to come across this or unexpected workflow S-Critical Prevents work, causes data loss and/or has no workaround T-Defect X-Cannot-Reproduce

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@turt2live
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Steps to reproduce

  1. Run the app for a while?

Outcome

What did you expect?

Syncing.

What happened instead?

I noticed that my rooms stopped updating, but my server's federation was OK. Element X Android was still able to sync and receive push notifications to prove the server was receiving traffic.

There was no visual indication that Element Desktop (Nightly) stopped syncing, other than the stale rooms. The "offline" banner didn't appear. No obvious errors in console either.

I've had this happen on my laptop before several times, but assumed it was related to Windows going to sleep. This machine however does not go to sleep and was in use at the time it stopped.

Operating system

Windows 11

Application version

Element Nightly version: 0.0.1-nightly.2023111901 Crypto version: Olm 3.2.15

How did you install the app?

The Internet

Homeserver

t2l.io, workerized Synapse

Will you send logs?

Yes

@turt2live
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Quitting the application from the task tray and reopening it appears to resolve the issue, albeit with a long startup due to time between syncs.

@t3chguy
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t3chguy commented Nov 20, 2023

Sounds like #25113 so not a new symptom

@t3chguy t3chguy added X-Cannot-Reproduce S-Critical Prevents work, causes data loss and/or has no workaround O-Uncommon Most users are unlikely to come across this or unexpected workflow labels Nov 29, 2023
@o0oo00o0o
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This is happening to me on iOS, except nothing gets it working again. I’ve even tried deleting and reinstalling the app.

@t3chguy
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t3chguy commented Mar 15, 2024

@o0oo00o0o Element Web doesn't support mobile.

@t3chguy
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t3chguy commented Nov 18, 2024

Closing due to lack of reproduction in over a year

@t3chguy t3chguy closed this as not planned Won't fix, can't repro, duplicate, stale Nov 18, 2024
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Labels
O-Uncommon Most users are unlikely to come across this or unexpected workflow S-Critical Prevents work, causes data loss and/or has no workaround T-Defect X-Cannot-Reproduce
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