0.9.0

What's Changed

Bug Fixes 🐛

• fix(backend): wrong doctype: SLA -> HD Service Level Agreement by @ssiyad in #1188
• fix(ui): missing custom fields by @ssiyad in #1190
• fix(api): get_list: remove limit by @ssiyad in #1191
• fix(ui): hide custom fields without value by @ssiyad in #1192
• fix(ux): on agent response: auto mark as 'Replied' by @ssiyad in #1193
• fix(ux): can not respond to new ticket by @ssiyad in #1194
• fix(ux): stores: set a high number as pageLimit by @ssiyad in #1195
• fix(ux): ticket page: can not back go back if no history by @ssiyad in #1198
• fix(ux): keymaps: prevent default by @ssiyad in #1200
• fix(ux): keymaps: override only if a combo is active by @ssiyad in #1201
• fix(ux): customer portal: auto update communications by @ssiyad in #1202
• fix(ui): Created By field empty issue fixed by @Shivam327 in #1219
• fix(ux): sanitize: allow img by @ssiyad in #1235
• fix(api): dashboard: query by @ssiyad in #1237
• fix(ui): ticket summary: use opacity for comms visibility by @ssiyad in #1239
• fix: router: init telemetry in try block by @ssiyad in #1242

Exciting New Features 🎉

• refactor: ticket list by @ssiyad in #1189
• fix(ui): agent portal editor: bottom section: modify icons and button by @ssiyad in #1203
• fix(ux): ticket details: show save button only if there is a change by @ssiyad in #1204
• fix(ux): response editor by @ssiyad in #1220
• refactor: keymaps by @ssiyad in #1223
• refactor(ui): auth box by @ssiyad in #1224
• feat: onboarding by @ssiyad in #1197
• feat: telemetry by @ssiyad in #1228
• feat: agent portal: response editor: conditionally hide email fields by @ssiyad in #1238
• Refactor/customer portal ticketing by @ssiyad in #1241

New Contributors

• @Shivam327 made their first contribution in #1219

Full Changelog: 0.8.4...0.9.0

0.8.4

What's Changed

Bug Fixes 🐛

• fix(ui): customer portal: ticket badge color by @ssiyad in #1141
• fix(ux): customer portal: disallow empty messages by @ssiyad in #1143
• fix(ux): use template only if raised via customer portal by @ssiyad in #1147
• fix: (mini) ticket list: use auth store instead of inject by @ssiyad in #1151
• fix: contact: tickets: remove fields: already set to * by @ssiyad in #1152
• fix: sidebar: customer portal link by @ssiyad in #1153
• fix: Ticket Activity doesn't exist. by @kurogeek in #1155
• fix: report: ticket summary: ticket table name by @ssiyad in #1156
• fix(ui): sla: time capsule width by @ssiyad in #1159
• fix(ui/ux): auth pages by @ssiyad in #1161
• fix(ux): tickets: hide bottom bar if there are no tickets by @ssiyad in #1162
• fix(ui): tickets: row height: 64px by @ssiyad in #1164
• fix(ux): preset filters: old: revert by @ssiyad in #1166
• fix(ui): list items alignment (to top) by @ssiyad in #1172

Exciting New Features 🎉

• feat(api): ticket: bulk insert by @ssiyad in #1148
• feat: brand logo for auth pages by @ssiyad in #1149
• Modify replied email subject: by @kurogeek in #1157
• feat(ux): config: brand favicon by @ssiyad in #1167
• feat(ui): ticket: new design by @ssiyad in #1129
• feat(ui): badge for new ticket by @ssiyad in #1171
• refactor: dashboard by @ssiyad in #1158

Full Changelog: 0.8.3...0.8.4

0.8.3

What's Changed

Bug Fixes 🐛

• fix: handle customer not found by @ssiyad in #1127
• fix(ux): signup by @ssiyad in #1139
• [FIX] Bug: when adding a comment, the comment won't appear. by @kurogeek in #1138

New Contributors

• @kurogeek made their first contribution in #1138

Full Changelog: 0.8.2...0.8.3

0.8.2

What's Changed

Bug Fixes 🐛

• fix: replace ticket list item shadow with background by @ssiyad in #1095
• fix: sidebar: profile button alignment by @ssiyad in #1096
• fix(ui): ticket list: bottom bar shadow by @ssiyad in #1097
• fix: ticket list: assignee column truncate by @ssiyad in #1099
• fix: field names: hd_agent_group -> team by @ssiyad in #1106
• fix: knowledge base: some(!) paths by @ssiyad in #1116

Exciting New Features 🎉

• feat: ticket list column: Due In and Priority dropdown by @ssiyad in #1098
• feat: update icons: solid icons for active state by @ssiyad in #1100
• feat: collapsible sidebar by @ssiyad in #1101
• feat: use unplugin icons by @ssiyad in #1102
• refactor: tickets: composite filter: use frappe-ui components by @ssiyad in #1105
• refactor: sort by @ssiyad in #1107
• fix: filter: assign: params by @ssiyad in #1108
• feat: use ticket icon for list items (instead of input) by @ssiyad in #1110

New Contributors

• @nextchamp-saqib made their first contribution in #1111

Full Changelog: 0.8.1...0.8.2

0.8.1

What's Changed

Bug Fixes 🐛

• fix: auth store: default object for user by @ssiyad in #1087
• fix(ui): sidebar active state background by @ssiyad in #1092

Enhancements 🎉

• feat: impl vite icons by @ssiyad in #1084
• feat: update sidebar and ticket summary icons by @ssiyad in #1085
• feat: ticket list: table header background by @ssiyad in #1086
• feat: /: redirect based on permission by @ssiyad in #1089
• refactor: clean up router by @ssiyad in #1091

Full Changelog: 0.8.0...0.8.1

0.8.0

What's Changed

Breaking Changes 🛠

• rebrand: frappedesk -> helpdesk by @ssiyad in #1080

Bug Fixes 🐛

• refactor(kb): list query by @ssiyad in #1069
• fix: auth store: expose isAgent by @ssiyad in #1077

Exciting New Features 🎉

• feat(ui): ticket cc bcc improvements by @ssiyad in #1070
• feat: redesign sidebar by @ssiyad in #1075

Full Changelog: 0.7.0...0.8.0

0.7.0

What's Changed

Bug Fixes 🐛

• fix(ui): agent avatar in ticket list by @ssiyad in #1046
• fix(ux): doctype permissions by @ssiyad in #1047
• fix(ux): realtime communication for ticket: comments/conversations by @ssiyad in #1050
• fix(ui): remove custom icon from toasts by @ssiyad in #1052
• fix: set Open status on Reopen button click by @ssiyad in #1060
• fix(ticket): fallback value for email by @ssiyad in #1062

Exciting New Features 🎉

• feat: send reply and update ticket status by @ssiyad in #1044
• feat(ui): update toast ui (fetched from frappe-ui) by @ssiyad in #1048
• feat: settings: add a check to instantly send email by @ssiyad in #1061
• feat: expose recipients in e-mail by @ssiyad in #1064
• feat: email: cc bcc multiple value support by @ssiyad in #1067

Full Changelog: 0.6.5...0.7.0

0.6.5

What's Changed

Bug Fixes 🐛

• fix: typo in agent settings by @harshit-30 in #1027
• fix(ux): suppress default email toast by @ssiyad in #1029
• fix(settings): add hidden but wanted checks by @ssiyad in #1032
• fix: missing default ticket type by @ssiyad in #1033
• fix(ui): clear toast: root could be invalid by @ssiyad in #1035
• fix(ui): info panel: remove unwanted padding by @ssiyad in #1042

Exciting New Features 🎉

• feat: knowledge base: category name instead of "Articles" by @ssiyad in #1036
• feat: article title slug in url by @ssiyad in #1037

Full Changelog: 0.6.4...0.6.5

0.6.4

What's Changed

Bug Fixes 🐛

• fix(get_query): add order_by for v14 by @ssiyad in #1021
• fix(api): fallback value for order by field by @ssiyad in #1023
• fix: contact list fetch by @ssiyad in #1024

New Contributors

• @harshit-30 made their first contribution in #1022

Full Changelog: 0.6.3...0.6.4

0.6.3

What's Changed

Bug Fixes 🐛

• fix(api): get_query for older versions by @ssiyad in #1014

Full Changelog: 0.6.2...0.6.3