Install Globaleaks ubuntu 20.4.3 and fail service by "globaleaks[117921]: Failed to load application: cannot import name 'exceptions' from partially initialized module 'urllib3' (most likely due to a circular import) (/usr/local/lib/python3.8/dist-packages/urllib3/__init__.py)"

[aapian]

What version of GlobaLeaks are you using?

4.11.5

What browser(s) are you seeing the problem on?

All

What operating system(s) are you seeing the problem on?

Linux

Describe the issue

Hello,

Install globaleaks by script "https://deb.globaleaks.org/install-globaleaks.sh", and the services gloableaks.service fail to start by error:

lobaleaks.service - LSB: Start the GlobaLeaks server.
     Loaded: loaded (/etc/init.d/globaleaks; generated)
     Active: failed (Result: exit-code) since Wed 2023-07-19 22:19:06 CEST; 3s ago
       Docs: man:systemd-sysv-generator(8)
    Process: 117879 ExecStart=/etc/init.d/globaleaks start (code=exited, status=1/FAILURE)

Jul 19 22:19:05 ubuntu20 globaleaks[117879]:    ...done.
Jul 19 22:19:05 ubuntu20 globaleaks[117917]: mkdir: cannot create directory ‘/dev/shm/globaleaks’: File exists
Jul 19 22:19:06 ubuntu20 globaleaks[117921]: WARNING: The current long term supported platform is Debian 11 (bullseye)
Jul 19 22:19:06 ubuntu20 globaleaks[117921]: WARNING: It is recommended to use only this platform to ensure stability and security
Jul 19 22:19:06 ubuntu20 globaleaks[117921]: WARNING: To upgrade your system consult: https://docs.globaleaks.org/en/main/user/admin/UpgradeGuide.html
Jul 19 22:19:06 ubuntu20 globaleaks[117921]: Failed to load application: cannot import name 'exceptions' from partially initialized module 'urllib3' (most likely due to a circular import) (/usr/local/lib/python3.8/dist-packages/urllib3/__init__.py)
Jul 19 22:19:06 ubuntu20 globaleaks[117879]:    ...fail!
Jul 19 22:19:06 ubuntu20 systemd[1]: globaleaks.service: Control process exited, code=exited, status=1/FAILURE
Jul 19 22:19:06 ubuntu20 systemd[1]: globaleaks.service: Failed with result 'exit-code'.
Jul 19 22:19:06 ubuntu20 systemd[1]: Failed to start LSB: Start the GlobaLeaks server..

Proposed solution

No response

[evilaliv3]

Thank you!

We are releasing a package 4.12.0; let's see if the issue will be resolved then.e

[evilaliv3]

@aapian : would you like to give a try to the new release 4.12.0 ?