[Bug]: Eufy Security Video Doorbell S330 Stream Not Working

[jwpatmore]

What happened?

Hello! I recently installed HomeBridge v4.64.0 on my MacBook. I am running this Plugin at v4.3.0. I can see the Doorbell in my HomeKit app, but when I click to view the feed, it is black and loads or has a frame that says "Snapchat Unavailable"; "Unable to fetch snapshot". I have the chime active on all of my HomePod minis and they chime when the doorbell button is pressed. How can I get the video feed to work?

Device Type

Doorbell (Supported)

Plugin Version

other (UnSupported)

HomeBridge Version

other (UnSupported)

NodeJS Version

v20 (Supported)

Operating System

Mac OS X 11+ (UnSupported)

Relevant log output

[12/05/2024, 10:12:08]  [EufySecurity]  INFO    Doorbell Setting up automatic snapshot refresh every 5 minutes. This may decrease battery life dramatically. The refresh process should begin in 1 minutes.
[12/05/2024, 10:12:08]  [EufySecurity]  INFO    Doorbell is set to handle snapshots with cloud images. Snapshots might be older than they appear.
[12/05/2024, 10:12:08]  [EufySecurity]  ERROR   Doorbell could not fetch old snapshot: Error: No currentSnapshot
[12/05/2024, 10:12:08]  [EufySecurity]  ERROR   Doorbell while happending Delegate Error: Cannot add a Service with the same UUID '0000021A-0000-1000-8000-0026BB765291' as another Service in this Accessory without also defining a unique 'subtype' property.
[12/05/2024, 10:12:08]  [EufySecurity]  INFO    Updating existing accessory: DEVICE Doorbell
[12/05/2024, 10:12:45]  [EufySecurity]  INFO    No outdated cached accessories found.
[12/5/2024, 10:23:34 AM] [Homebridge UI] [homebridge-eufy-security] [4.3.0]     DEBUG   [server.js:109] Using bropats eufy-security-client library in version 3.1.1
[12/5/2024, 10:23:34 AM] [Homebridge UI] [homebridge-eufy-security] Incoming Request: /storedAccessories
[12/5/2024, 10:23:34 AM] [Homebridge UI] [homebridge-eufy-security] Incoming Request: /storedAccessories
[12/5/2024, 10:23:34 AM] [Homebridge UI] [homebridge-eufy-security] [4.3.0]     WARN    [server.js:261] Stored version (2.3.30) does not match current version (4.3.0)
[12/5/2024, 10:23:34 AM] [Homebridge UI] [homebridge-eufy-security] [4.3.0]     WARN    [server.js:261] Stored version (2.3.30) does not match current version (4.3.0)
[12/05/2024, 10:23:48]  [EufySecurity]  ERROR   Doorbell Talkback process ended with error: FFmpeg exited with code: 0 and signal: null (Error)
[12/05/2024, 10:23:56]  [EufySecurity]  INFO    Doorbell Stopped video stream.
[12/05/2024, 10:25:51]  [EufySecurity]  INFO    Doorbell Stopped video stream.

config

"platform": "EufySecurity",
            "name": "EufySecurity",
            "username": "",
            "password": "",
            "deviceName": "",
            "enableDetailedLogging": false,
            "omitLogFiles": false,
            "CameraMaxLivestreamDuration": 30,
            "pollingIntervalMinutes": 10,
            "hkHome": 1,
            "hkAway": 0,
            "hkNight": 3,
            "hkOff": 63,
            "ignoreStations": [
                "T8010T1523330BE2"
            ],
            "ignoreDevices": [
                "T8142T7123330F7F",
                "T8142T71233307B6"
            ],
            "country": "US",
            "stations": [],
            "cameras": [
                {
                    "serialNumber": "T8213P2124230611",
                    "rtsp": false,
                    "enableCamera": true,
                    "videoConfig": {
                        "audio": true,
                        "audioSampleRate": 0
                    },
                    "talkback": true,
                    "snapshotHandlingMethod": 3,
                    "delayCameraSnapshot": true,
                    "refreshSnapshotIntervalMinutes": 5,
                    "hsv": true
                }
            ],
            "cleanCache": true,
            "ignoreMultipleDevicesWarning": true,
            "autoSyncStation": false,
            "_bridge": {
                "username": "0E:BD:B5:D8:03:2F",
                "port": 58486
            }

[github-actions]

Did you check this Common Issues pages ?

[jwpatmore]

I enabled Debug and got these logs:

[12/05/2024 11:29:19] [EufySecurity-4.3.0] DEBUG [platform.ts:437] EufyClient connected true
[12/05/2024 11:29:19] [EufySecurity-4.3.0] DEBUG [platform.ts:459] CameraMaxLivestreamDuration: 30
[12/05/2024 11:29:19] [EufySecurity-4.3.0] DEBUG [platform.ts:568] Eufy HomeBase 2: Station ignored
[12/05/2024 11:29:20] [EufySecurity-4.3.0] DEBUG [platform.ts:608] Guest Room Camera: Device ignored
[12/05/2024 11:29:20] [EufySecurity-4.3.0] DEBUG [platform.ts:608] Kitchen Camera: Device ignored
[12/05/2024 11:29:20] [EufySecurity-4.3.0] DEBUG [platform.ts:389] Connected!
[12/05/2024 11:29:21] [EufySecurity-4.3.0] DEBUG [platform.ts:383] Push Connected!
[12/05/2024 11:29:21] [EufySecurity-4.3.0] DEBUG [platform.ts:386] Push Closed!
[12/05/2024 11:29:26] [EufySecurity-4.3.0] DEBUG [platform.ts:383] Push Connected!
[12/05/2024 11:29:27] [EufySecurity-4.3.0] DEBUG [platform.ts:622] DEVICE Doorbell pre-caching complete
[12/05/2024 11:29:27] [EufySecurity-4.3.0] DEBUG [platform.ts:727] DEVICE Doorbell UUID:ce0a6dff-2fc4-48d8-a32a-da5f8a92d13e
[12/05/2024 11:29:27] [EufySecurity-4.3.0] DEBUG [platform.ts:747] DEVICE Doorbell isCamera!
[12/05/2024 11:29:27] [EufySecurity-4.3.0] DEBUG [BaseAccessory.ts:145] Doorbell REGISTER CHARACTERISTIC AccessoryInformation / Manufacturer / undefined
[12/05/2024 11:29:27] [EufySecurity-4.3.0] DEBUG [BaseAccessory.ts:150] Doorbell REGISTER CHARACTERISTIC (0000003E-0000-1000-8000-0026BB765291) / (00000020-0000-1000-8000-0026BB765291)
[12/05/2024 11:29:27] [EufySecurity-4.3.0] DEBUG [BaseAccessory.ts:145] Doorbell REGISTER CHARACTERISTIC AccessoryInformation / Name / undefined
[12/05/2024 11:29:27] [EufySecurity-4.3.0] DEBUG [BaseAccessory.ts:150] Doorbell REGISTER CHARACTERISTIC (0000003E-0000-1000-8000-0026BB765291) / (00000023-0000-1000-8000-0026BB765291)
[12/05/2024 11:29:27] [EufySecurity-4.3.0] DEBUG [BaseAccessory.ts:145] Doorbell REGISTER CHARACTERISTIC AccessoryInformation / Model / undefined
[12/05/2024 11:29:27] [EufySecurity-4.3.0] DEBUG [BaseAccessory.ts:150] Doorbell REGISTER CHARACTERISTIC (0000003E-0000-1000-8000-0026BB765291) / (00000021-0000-1000-8000-0026BB765291)
[12/05/2024 11:29:27] [EufySecurity-4.3.0] DEBUG [BaseAccessory.ts:145] Doorbell REGISTER CHARACTERISTIC AccessoryInformation / SerialNumber / undefined
[12/05/2024 11:29:27] [EufySecurity-4.3.0] DEBUG [BaseAccessory.ts:150] Doorbell REGISTER CHARACTERISTIC (0000003E-0000-1000-8000-0026BB765291) / (00000030-0000-1000-8000-0026BB765291)
[12/05/2024 11:29:27] [EufySecurity-4.3.0] DEBUG [BaseAccessory.ts:145] Doorbell REGISTER CHARACTERISTIC AccessoryInformation / FirmwareRevision / undefined
[12/05/2024 11:29:27] [EufySecurity-4.3.0] DEBUG [BaseAccessory.ts:150] Doorbell REGISTER CHARACTERISTIC (0000003E-0000-1000-8000-0026BB765291) / (00000052-0000-1000-8000-0026BB765291)
[12/05/2024 11:29:27] [EufySecurity-4.3.0] DEBUG [BaseAccessory.ts:145] Doorbell REGISTER CHARACTERISTIC AccessoryInformation / HardwareRevision / undefined
[12/05/2024 11:29:27] [EufySecurity-4.3.0] DEBUG [BaseAccessory.ts:150] Doorbell REGISTER CHARACTERISTIC (0000003E-0000-1000-8000-0026BB765291) / (00000053-0000-1000-8000-0026BB765291)
[12/05/2024 11:29:27] [EufySecurity-4.3.0] DEBUG [BaseAccessory.ts:96] Doorbell Property Keys: {
motionDetected: false,
personDetected: false,
personName: '',
ringing: false,
name: 'Doorbell',
model: 'T8213',
serialNumber: '[]',
type: 91,
hardwareVersion: 'P1',
softwareVersion: '0.1.9.5',
stationSerialNumber: '[]',
enabled: true,
lastChargingDays: -1,
lastChargingFalseEvents: 0,
lastChargingRecordedEvents: 0,
lastChargingTotalEvents: 0,
batteryUsageLastWeek: 0,
picture: {
data: '[]',
type: {
ext: 'jpg',
mime: 'image/jpeg'
}
},
recordingClipLength: 60,
recordingRetriggerInterval: 5,
recordingEndClipMotionStops: false,
motionDetectionSensitivityStandard: 3,
motionDetectionSensitivityAdvancedA: 3,
motionDetectionSensitivityAdvancedB: 3,
motionDetectionSensitivityAdvancedC: 3,
motionDetectionSensitivityAdvancedD: 3,
motionDetectionSensitivityAdvancedE: 3,
motionDetectionSensitivityAdvancedF: 3,
motionDetectionSensitivityAdvancedG: 3,
motionDetectionSensitivityAdvancedH: 3,
loiteringDetectionLength: 1,
loiteringDetectionRange: 3,
loiteringCustomResponseAutoVoiceResponseVoice: 1,
loiteringCustomResponseTimeFrom: '00:00',
loiteringCustomResponseTimeTo: '23:59',
deliveryGuardPackageGuardingActivatedTimeFrom: '00:00',
deliveryGuardPackageGuardingActivatedTimeTo: '23:59',
deliveryGuardPackageGuardingVoiceResponseVoice: 2,
deliveryGuardUncollectedPackageAlertTimeToCheck: '20:00',
dualCamWatchViewMode: 4,
ringAutoResponseVoiceResponseVoice: 0,
ringAutoResponseTimeFrom: '00:00',
ringAutoResponseTimeTo: '23:59',
packageDelivered: false,
packageStranded: false,
packageTaken: false,
someoneLoitering: false,
radarMotionDetected: false,
snoozeTime: 0,
snoozeStartTime: 0,
snoozeHomebase: false,
snoozeStartChime: false,
snoozeMotion: false,
wifiRssi: -64,
wifiSignalLevel: 4,
notificationType: 2,
notificationRing: true,
notificationMotion: true,
loiteringDetection: true,
chargingStatus: 0,
battery: 94,
watermark: 1,
chimeIndoor: false,
audioRecording: true,
motionDetectionType: 0,
motionDetection: true,
statusLed: 2,
state: 1,
deliveryGuardUncollectedPackageAlert: false,
chimeHomebaseRingtoneVolume: 26,
ringtoneVolume: 80,
chimeHomebaseRingtoneType: 0,
powerWorkingMode: 0,
speakerVolume: 80,
motionDetectionSensitivityMode: 0,
autoNightvision: true,
chimeHomebase: true,
videoStreamingQuality: 5,
ringAutoResponse: false,
ringAutoResponseVoiceResponse: false,
videoWdr: false,
batteryTemperature: 13,
loiteringCustomResponsePhoneNotification: true,
loiteringCustomResponseAutoVoiceResponse: true,
loiteringCustomResponseHomeBaseNotification: true
}
[12/05/2024 11:29:27] [EufySecurity-4.3.0] DEBUG [CameraAccessory.ts:120] Doorbell Constructed Camera
[12/05/2024 11:29:27] [EufySecurity-4.3.0] DEBUG [CameraAccessory.ts:257] Doorbell config is {
name: 'DEVICE Doorbell',
manufacturer: '',
model: '',
serialNumber: '[]',
firmwareRevision: '',
enableButton: true,
motionButton: true,
lightButton: true,
talkback: true,
talkbackChannels: 1,
hsv: true,
hsvRecordingDuration: 90,
rtsp: false,
enableCamera: true,
refreshSnapshotIntervalMinutes: 0,
snapshotHandlingMethod: 3,
immediateRingNotificationWithoutSnapshot: false,
delayCameraSnapshot: true,
indoorChimeButton: false,
videoConfig: {
audio: true,
vcodec: 'copy',
useSeparateProcesses: true,
debug: true
}
}
[12/05/2024 11:29:27] [EufySecurity-4.3.0] DEBUG [CameraAccessory.ts:126] Doorbell Is standalone? false
[12/05/2024 11:29:27] [EufySecurity-4.3.0] DEBUG [CameraAccessory.ts:129] Doorbell has a camera: Setting up camera.
[12/05/2024 11:29:27] [EufySecurity-4.3.0] DEBUG [BaseAccessory.ts:145] Doorbell REGISTER CHARACTERISTIC MotionSensor / MotionDetected / undefined
[12/05/2024 11:29:27] [EufySecurity-4.3.0] DEBUG [BaseAccessory.ts:150] Doorbell REGISTER CHARACTERISTIC (00000085-0000-1000-8000-0026BB765291) / (00000022-0000-1000-8000-0026BB765291)
[12/05/2024 11:29:27] [EufySecurity-4.3.0] DEBUG [BaseAccessory.ts:190] Doorbell ON 'MotionSensor / MotionDetected'
[12/05/2024 11:29:27] [EufySecurity-4.3.0] DEBUG [BaseAccessory.ts:145] Doorbell REGISTER CHARACTERISTIC Doorbell / ProgrammableSwitchEvent / undefined
[12/05/2024 11:29:27] [EufySecurity-4.3.0] DEBUG [BaseAccessory.ts:150] Doorbell REGISTER CHARACTERISTIC (00000121-0000-1000-8000-0026BB765291) / (00000073-0000-1000-8000-0026BB765291)
[12/05/2024 11:29:27] [EufySecurity-4.3.0] DEBUG [BaseAccessory.ts:190] Doorbell ON 'Doorbell / ProgrammableSwitchEvent'
[12/05/2024 11:29:27] [EufySecurity-4.3.0] DEBUG [CameraAccessory.ts:552] Doorbell configureVideoStream
[12/05/2024 11:29:27] [EufySecurity-4.3.0] DEBUG [CameraAccessory.ts:555] Doorbell StreamingDelegate
[12/05/2024 11:29:27] [EufySecurity-4.3.0] INFO [SnapshotManager.ts:128] Doorbell is set to handle snapshots with cloud images. Snapshots might be older than they appear.
[12/05/2024 11:29:27] [EufySecurity-4.3.0] DEBUG [CameraAccessory.ts:558] Doorbell RecordingDelegate
[12/05/2024 11:29:27] [EufySecurity-4.3.0] DEBUG [CameraAccessory.ts:567] Doorbell Controller
[12/05/2024 11:29:27] [EufySecurity-4.3.0] DEBUG [CameraAccessory.ts:570] Doorbell streamingDelegate.setController
[12/05/2024 11:29:27] [EufySecurity-4.3.0] DEBUG [CameraAccessory.ts:574] Doorbell recordingDelegate.setController
[12/05/2024 11:29:27] [EufySecurity-4.3.0] DEBUG [CameraAccessory.ts:578] Doorbell configureController
[12/05/2024 11:29:27] [EufySecurity-4.3.0] DEBUG [BaseAccessory.ts:145] Doorbell REGISTER CHARACTERISTIC Battery / BatteryLevel / undefined
[12/05/2024 11:29:27] [EufySecurity-4.3.0] DEBUG [BaseAccessory.ts:150] Doorbell REGISTER CHARACTERISTIC (00000096-0000-1000-8000-0026BB765291) / (00000068-0000-1000-8000-0026BB765291)
[12/05/2024 11:29:27] [EufySecurity-4.3.0] DEBUG [CameraAccessory.ts:167] Doorbell Enabled config: true
[12/05/2024 11:29:27] [EufySecurity-4.3.0] DEBUG [CameraAccessory.ts:169] Doorbell has a enabled, so append switchEnabled characteristic to it.
[12/05/2024 11:29:27] [EufySecurity-4.3.0] DEBUG [BaseAccessory.ts:145] Doorbell REGISTER CHARACTERISTIC Switch / On / DEVICE Doorbell Enabled
[12/05/2024 11:29:27] [EufySecurity-4.3.0] DEBUG [BaseAccessory.ts:150] Doorbell REGISTER CHARACTERISTIC (00000049-0000-1000-8000-0026BB765291) / (00000025-0000-1000-8000-0026BB765291)
[12/05/2024 11:29:27] [EufySecurity-4.3.0] DEBUG [CameraAccessory.ts:167] Doorbell Motion config: true
[12/05/2024 11:29:27] [EufySecurity-4.3.0] DEBUG [CameraAccessory.ts:169] Doorbell has a motionDetection, so append switchMotion characteristic to it.
[12/05/2024 11:29:27] [EufySecurity-4.3.0] DEBUG [BaseAccessory.ts:145] Doorbell REGISTER CHARACTERISTIC Switch / On / DEVICE Doorbell Motion
[12/05/2024 11:29:27] [EufySecurity-4.3.0] DEBUG [BaseAccessory.ts:150] Doorbell REGISTER CHARACTERISTIC (00000049-0000-1000-8000-0026BB765291) / (00000025-0000-1000-8000-0026BB765291)
[12/05/2024 11:29:27] [EufySecurity-4.3.0] DEBUG [CameraAccessory.ts:167] Doorbell Light config: true
[12/05/2024 11:29:27] [EufySecurity-4.3.0] DEBUG [CameraAccessory.ts:172] Doorbell Looks like not compatible with light or this has been disabled within configuration
[12/05/2024 11:29:27] [EufySecurity-4.3.0] DEBUG [CameraAccessory.ts:167] Doorbell IndoorChime config: false
[12/05/2024 11:29:27] [EufySecurity-4.3.0] DEBUG [CameraAccessory.ts:172] Doorbell Looks like not compatible with chimeIndoor or this has been disabled within configuration
[12/05/2024 11:29:27] [EufySecurity-4.3.0] DEBUG [BaseAccessory.ts:258] Doorbell Pruning unused service 00000113-0000-1000-8000-0026BB765291 null
[12/05/2024 11:29:27] [EufySecurity-4.3.0] DEBUG [BaseAccessory.ts:258] Doorbell Pruning unused service 00000112-0000-1000-8000-0026BB765291 null
[12/05/2024 11:29:27] [EufySecurity-4.3.0] DEBUG [BaseAccessory.ts:258] Doorbell Pruning unused service 00000129-0000-1000-8000-0026BB765291 null
[12/05/2024 11:29:27] [EufySecurity-4.3.0] INFO [platform.ts:553] Updating existing accessory: DEVICE Doorbell
[12/05/2024 11:29:29] [EufySecurity-4.3.0] DEBUG [BaseAccessory.ts:155] Doorbell GET 'AccessoryInformation / Manufacturer': Eufy
[12/05/2024 11:29:29] [EufySecurity-4.3.0] DEBUG [BaseAccessory.ts:155] Doorbell GET 'AccessoryInformation / Model': BATTERY_DOORBELL_PLUS
[12/05/2024 11:29:29] [EufySecurity-4.3.0] DEBUG [BaseAccessory.ts:155] Doorbell GET 'AccessoryInformation / Name': Doorbell
[12/05/2024 11:29:29] [EufySecurity-4.3.0] DEBUG [BaseAccessory.ts:155] Doorbell GET 'AccessoryInformation / SerialNumber': T8213P2124230611
[12/05/2024 11:29:29] [EufySecurity-4.3.0] DEBUG [BaseAccessory.ts:155] Doorbell GET 'AccessoryInformation / FirmwareRevision': 0.1.9.5
[12/05/2024 11:29:29] [EufySecurity-4.3.0] DEBUG [BaseAccessory.ts:155] Doorbell GET 'AccessoryInformation / HardwareRevision': P1
[12/05/2024 11:29:29] [EufySecurity-4.3.0] DEBUG [BaseAccessory.ts:155] Doorbell GET 'MotionSensor / MotionDetected': false
[12/05/2024 11:29:29] [EufySecurity-4.3.0] DEBUG [BaseAccessory.ts:155] Doorbell GET 'Battery / BatteryLevel': 94
[12/05/2024 11:29:29] [EufySecurity-4.3.0] DEBUG [CameraAccessory.ts:470] Doorbell GET 'On' enabled: true
[12/05/2024 11:29:29] [EufySecurity-4.3.0] DEBUG [BaseAccessory.ts:155] Doorbell GET 'Switch / On': true
[12/05/2024 11:29:29] [EufySecurity-4.3.0] DEBUG [CameraAccessory.ts:470] Doorbell GET 'On' motionDetection: true
[12/05/2024 11:29:29] [EufySecurity-4.3.0] DEBUG [BaseAccessory.ts:155] Doorbell GET 'Switch / On': true
[12/05/2024 11:29:30] [EufySecurity-4.3.0] DEBUG [BaseAccessory.ts:155] Doorbell GET 'AccessoryInformation / FirmwareRevision': 0.1.9.5
[12/05/2024 11:29:38] [EufySecurity-4.3.0] DEBUG [BaseAccessory.ts:155] Doorbell GET 'AccessoryInformation / Manufacturer': Eufy
[12/05/2024 11:29:38] [EufySecurity-4.3.0] DEBUG [BaseAccessory.ts:155] Doorbell GET 'AccessoryInformation / Model': BATTERY_DOORBELL_PLUS
[12/05/2024 11:29:38] [EufySecurity-4.3.0] DEBUG [BaseAccessory.ts:155] Doorbell GET 'AccessoryInformation / Name': Doorbell
[12/05/2024 11:29:38] [EufySecurity-4.3.0] DEBUG [BaseAccessory.ts:155] Doorbell GET 'AccessoryInformation / SerialNumber': T8213P2124230611
[12/05/2024 11:29:38] [EufySecurity-4.3.0] DEBUG [BaseAccessory.ts:155] Doorbell GET 'AccessoryInformation / FirmwareRevision': 0.1.9.5
[12/05/2024 11:29:38] [EufySecurity-4.3.0] DEBUG [BaseAccessory.ts:155] Doorbell GET 'AccessoryInformation / HardwareRevision': P1
[12/05/2024 11:29:38] [EufySecurity-4.3.0] DEBUG [BaseAccessory.ts:155] Doorbell GET 'MotionSensor / MotionDetected': false
[12/05/2024 11:29:38] [EufySecurity-4.3.0] DEBUG [BaseAccessory.ts:155] Doorbell GET 'Battery / BatteryLevel': 94
[12/05/2024 11:29:38] [EufySecurity-4.3.0] DEBUG [CameraAccessory.ts:470] Doorbell GET 'On' enabled: true
[12/05/2024 11:29:38] [EufySecurity-4.3.0] DEBUG [BaseAccessory.ts:155] Doorbell GET 'Switch / On': true
[12/05/2024 11:29:38] [EufySecurity-4.3.0] DEBUG [CameraAccessory.ts:470] Doorbell GET 'On' motionDetection: true
[12/05/2024 11:29:38] [EufySecurity-4.3.0] DEBUG [BaseAccessory.ts:155] Doorbell GET 'Switch / On': true
[12/05/2024 11:29:38] [EufySecurity-4.3.0] DEBUG [BaseAccessory.ts:155] Doorbell GET 'AccessoryInformation / FirmwareRevision': 0.1.9.5
[12/05/2024 11:29:39] [EufySecurity-4.3.0] DEBUG [streamingDelegate.ts:102] Doorbell handleSnapshotRequest
[12/05/2024 11:29:39] [EufySecurity-4.3.0] DEBUG [streamingDelegate.ts:105] Doorbell Snapshot requested: 1280 x 720 true
[12/05/2024 11:29:39] [EufySecurity-4.3.0] DEBUG [streamingDelegate.ts:109] Doorbell snapshot byte lenght: 10321
[12/05/2024 11:29:39] [EufySecurity-4.3.0] DEBUG [BaseAccessory.ts:155] Doorbell GET 'Battery / BatteryLevel': 94
[12/05/2024 11:29:39] [EufySecurity-4.3.0] DEBUG [streamingDelegate.ts:121] Doorbell stream prepare request with session id 329796f8-4a60-4c01-a92b-2b88a7e1f655 was received.
[12/05/2024 11:29:39] [EufySecurity-4.3.0] DEBUG [BaseAccessory.ts:155] Doorbell GET 'AccessoryInformation / FirmwareRevision': 0.1.9.5
[12/05/2024 11:29:39] [EufySecurity-4.3.0] DEBUG [streamingDelegate.ts:306] Doorbell Received request to start stream with id 329796f8-4a60-4c01-a92b-2b88a7e1f655
[12/05/2024 11:29:39] [EufySecurity-4.3.0] DEBUG [streamingDelegate.ts:307] Doorbell request data: {
sessionID: '329796f8-4a60-4c01-a92b-2b88a7e1f655',
type: 'start',
video: {
codec: 0,
profile: 2,
level: 2,
packetizationMode: 0,
cvoId: undefined,
width: 1280,
height: 720,
fps: 30,
pt: 99,
ssrc: 3987466638,
max_bit_rate: 299,
rtcp_interval: 0.5,
mtu: 1378
},
audio: {
codec: 'AAC-eld',
channel: 1,
bit_rate: 0,
sample_rate: 16,
packet_time: 30,
pt: 110,
ssrc: 2130911562,
max_bit_rate: 24,
rtcp_interval: 5,
comfort_pt: 13,
comfortNoiseEnabled: false
}
}
[12/05/2024 11:29:39] [EufySecurity-4.3.0] DEBUG [streamingDelegate.ts:174] Doorbell VIDEOCONFIG: {
audio: true,
vcodec: 'copy',
useSeparateProcesses: true,
debug: true
}
[12/05/2024 11:29:39] [EufySecurity-4.3.0] DEBUG [utils.ts:144] Doorbell RTSP rtspStream: false
[12/05/2024 11:29:39] [EufySecurity-4.3.0] DEBUG [utils.ts:146] Doorbell Looks like not compatible with RTSP
[12/05/2024 11:29:39] [EufySecurity-4.3.0] DEBUG [LocalLivestreamManager.ts:58] Doorbell New instance requests livestream.
[12/05/2024 11:29:39] [EufySecurity-4.3.0] DEBUG [LocalLivestreamManager.ts:71] Doorbell Start new station livestream...
[12/05/2024 11:29:42] [EufySecurity-4.3.0] DEBUG [BaseAccessory.ts:155] Doorbell GET 'AccessoryInformation / FirmwareRevision': 0.1.9.5
[12/05/2024 11:29:43] [EufySecurity-4.3.0] DEBUG [BaseAccessory.ts:101] Doorbell Raw Property Changes: 1142 -65
[12/05/2024 11:29:43] [EufySecurity-4.3.0] DEBUG [BaseAccessory.ts:106] Doorbell Property Changes: wifiRssi -65
[12/05/2024 11:29:44] [EufySecurity-4.3.0] DEBUG [BaseAccessory.ts:155] Doorbell GET 'AccessoryInformation / FirmwareRevision': 0.1.9.5
[12/05/2024 11:29:44] [EufySecurity-4.3.0] DEBUG [BaseAccessory.ts:155] Doorbell GET 'AccessoryInformation / FirmwareRevision': 0.1.9.5
[12/05/2024 11:29:44] [EufySecurity-4.3.0] DEBUG [BaseAccessory.ts:155] Doorbell GET 'AccessoryInformation / FirmwareRevision': 0.1.9.5
[12/05/2024 11:29:44] [EufySecurity-4.3.0] DEBUG [LocalLivestreamManager.ts:141] Doorbell Eufy HomeBase 2 station livestream (P2P session) for Doorbell has started.
[12/05/2024 11:29:44] [EufySecurity-4.3.0] DEBUG [LocalLivestreamManager.ts:145] Doorbell Stream metadata: {
videoCodec: 1,
videoFPS: 15,
videoHeight: 1920,
videoWidth: 2560,
audioCodec: 1
}
[12/05/2024 11:29:44] [EufySecurity-4.3.0] DEBUG [LocalLivestreamManager.ts:97] Doorbell New livestream started.
[12/05/2024 11:29:46] [EufySecurity-4.3.0] DEBUG [BaseAccessory.ts:155] Doorbell GET 'AccessoryInformation / FirmwareRevision': 0.1.9.5
[12/05/2024 11:29:46] [EufySecurity-4.3.0] DEBUG [BaseAccessory.ts:155] Doorbell GET 'AccessoryInformation / FirmwareRevision': 0.1.9.5
[12/05/2024 11:30:00] [EufySecurity-4.3.0] DEBUG [BaseAccessory.ts:101] Doorbell Raw Property Changes: 1142 -66
[12/05/2024 11:30:00] [EufySecurity-4.3.0] DEBUG [BaseAccessory.ts:106] Doorbell Property Changes: wifiRssi -66
[12/05/2024 11:30:00] [EufySecurity-4.3.0] DEBUG [BaseAccessory.ts:106] Doorbell Property Changes: wifiSignalLevel 3
[12/05/2024 11:30:04] [EufySecurity-4.3.0] DEBUG [platform.ts:677] Looking for old cached accessories that seem to be outdated...
[12/05/2024 11:30:04] [EufySecurity-4.3.0] INFO [platform.ts:693] No outdated cached accessories found.
[12/05/2024 11:30:04] [EufySecurity-4.3.0] DEBUG [Talkback.ts:98] Doorbell starting talkback
[12/05/2024 11:30:04] [EufySecurity-4.3.0] ERROR [streamingDelegate.ts:278] Doorbell Talkback process ended with error: FFmpeg exited with code: 0 and signal: null (Error)
[12/05/2024 11:30:06] [EufySecurity-4.3.0] DEBUG [Talkback.ts:109] Doorbell stopping talkback
[12/05/2024 11:30:09] [EufySecurity-4.3.0] DEBUG [streamingDelegate.ts:326] Doorbell Receive Apple HK Stop request {
sessionID: '329796f8-4a60-4c01-a92b-2b88a7e1f655',
type: 'stop'
}
[12/05/2024 11:30:09] [EufySecurity-4.3.0] DEBUG [streamingDelegate.ts:334] Doorbell Stopping session with id: 329796f8-4a60-4c01-a92b-2b88a7e1f655
[12/05/2024 11:30:09] [EufySecurity-4.3.0] DEBUG [utils.ts:144] Doorbell RTSP rtspStream: false
[12/05/2024 11:30:09] [EufySecurity-4.3.0] DEBUG [utils.ts:146] Doorbell Looks like not compatible with RTSP
[12/05/2024 11:30:09] [EufySecurity-4.3.0] DEBUG [LocalLivestreamManager.ts:110] Doorbell Stopping station livestream.
[12/05/2024 11:30:09] [EufySecurity-4.3.0] INFO [streamingDelegate.ts:377] Doorbell Stopped video stream.
[12/05/2024 11:30:09] [EufySecurity-4.3.0] DEBUG [LocalLivestreamManager.ts:118] Doorbell Eufy HomeBase 2 station livestream for Doorbell has stopped.

[jwpatmore]

Update: I got it to work with the "Performance" setting, but the best video quality I can get is 640x480 at 30FPS. Is there any way to get better video quality?

[cwland]

I'm getting the same issue with all my cameras. Where is the Performance setting at?

[prpercival]

I've been having the same issue. The performance setting is under Plugins -> Homebridge Eufy Security -> Plugin Config -> <accessory_name> -> Advanced Video Config -> Preset Dropdown (default is No Preset (default)). Still trying to figure out if this solves it...

[prpercival]

Okay, finally got it working. Big things were setting Advanced Video Config -> Performance and more importantly, downgrading to node v20.11.0. Was on v22 before and saw a comment saying they had to downgrade for it to work. So downgrading node seemed like the missing piece for me at least. Plugin version is currently 4.3.0.