Mail automation create not working

[vinuv00702]

Bug Report

After creating template, and start to create automation then it returns the form itself

Description

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Steps to Reproduce

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Expected Behavior

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Actual Behavior

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Environment

• Django Version: [Django version you're using, e.g., 3.2.1]
• Python Version: [Python version, e.g., 3.9]
• Operating System: [Your OS, e.g., Windows 10, Ubuntu 20.04]
• Browser: [If applicable, specify the browser and version you're using.]

Additional Information

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Possible Solution

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[horilla-opensource]

Hi @vinuv00702 ,

Thank you for reporting the issue.

Could you please provide more details about the steps you followed, what you expected to happen, and what actually happened? Screenshots would also be helpful.

Once we have this information, we can look into the issue further.

Best regards,
Team Horilla

[sachinarora130884]

I also tried every possible scenario with different combinations but automation doesn't trigger emails at all. In fact, I followed the steps in the video tutorial for "How to Set Up Mail Automation in Horilla HR Software" but didn't trigger any emails.

However, the mail server is configured successfully (Attached), Received test mail and also the reset password email. other than that no other emails are working.

2 scenarios:

1. As shown in the tutorial, the candidate's stage type changed to hired but the candidate didn't receive any email.
2. Helpdesk, When a ticket is created and the status is new, it should trigger an email to the owner and the assigned ... but no email.

[horilla-opensource]

Hi @sachinarora130884,

Please confirm if there are any errors in the logs. If there are, please share the screenshot.

Best regards,
Team Horilla

[sachinarora130884]

Hi @sachinarora130884,

Please confirm if there are any errors in the logs. If there are, please share the screenshot.

Best regards, Team Horilla

Hi, I think the problem is somthing to do with permission to send as. I have attached the error. Error says that "[email protected]" not allowed to send as "[email protected]" where in exchange the permssion is already granted to send as. still the problem exists.

[sachinarora130884]

Hi @sachinarora130884,
Please confirm if there are any errors in the logs. If there are, please share the screenshot.
Best regards, Team Horilla

Hi, I think the problem is somthing to do with permission to send as. I have attached the error. Error says that "[email protected]" not allowed to send as "[email protected]" where in exchange the permssion is already granted to send as. still the problem exists.

the issue has resolved. Email's have started flowing.

[horilla-opensource]

Hi @sachinarora130884,

Thank you for updating us.

We are glad to hear that the issue has been resolved and the emails are now flowing as expected. It appears the permission issue with "send as" was the root cause, and we’re pleased that it has been sorted.

If you encounter any further issues or need assistance with anything else, please don’t hesitate to reach out.

Best regards,
Team Horilla

[vinuv00702]

Hi,
So, can I know about the fix done? is it in the master branch now?

[sachinarora130884]

Hi, So, can I know about the fix done? Is it in the master branch now?

Hi,

There were 2 issues:

• send as issue: for this, we granted the permission to the user.
• Authenticated SMTP was enabled for the "send as" user. We disabled it and it worked.