| copyright | lastupdated | keywords | subcollection | ||
|---|---|---|---|---|---|
|
2025-01-20 |
schematics help, schematics support, schematics troubleshooting, schematics errors, schematics slack |
schematics |
{{site.data.keyword.attribute-definition-list}}
{: #schematics-help} {: help} {: support}
If you have problems or questions about {{site.data.keyword.bplong_notm}}, you can get help by joining the {{site.data.keyword.bpshort}} community in Slack, asking questions through a forum, or opening an {{site.data.keyword.cloud}} support case. {: shortdesc}
- Review the FAQs in the product documentation.
- Review the troubleshooting documentation to troubleshoot and resolve common issues.
- Post your question on Stack Overflow
and tag your question with ibm-cloud-schematics. - Get help from the open source community by searching in the internet or by asking questions in forums, and on websites that support these tools.
- You can also contact {{site.data.keyword.IBM}} support by opening a case. To learn about opening an IBM support case, or about support levels and case severities, see Contacting support{: external}.
{: #support-case-details}
To ensure that the support team can start investigating your case to provide a timely resolution, you must include detailed information along with steps to re-create the issue, if applicable. Review the following types of information to include in your support case for issues with {{site.data.keyword.bplong}}.
- Name of the targeted region. See Regions for {{site.data.keyword.bplong}}.
- Name of your Workspace, Agents. See Working with {{site.data.keyword.bpshort}} jobs, and Managing jobs.