Tickets API

[vivithemage]

Hi,

I was really pleased to find this - great work. I was wondering if you had any plans for implementing tickets?

https://developers.hubspot.com/docs/methods/tickets/tickets-overview

If not I'm considering making a start on it even if it is simply only to add a ticket. Just wondered what your thoughts were.

Many thanks

[jpetrucciani]

Thanks for the kind words, and I hope this library has been helpful for you!

I normally add new APIs/clients as I need them, so at the moment I don't have immediate plans to implement the Tickets API.

Feel free to make a start on it if you need that functionality - I generally get things reviewed and merged in quickly, and a start is much better than nothing! Everyone benefits from contributions 😄

One client that may be good to look at for a start would be the ContactsClient as it has a good variety of operations that are implemented.

[vivithemage]

Thanks for your reply and recommendations - very helpful!

I've made a small start and I'll create a pull request once I've made some more progress.

Thanks again

[jpetrucciani]

I've got a bit of time to do some polishing on certain clients, so I'm going to go ahead and merge your current progress so I can get the initial state added in, then I'll add some functionality!

[jpetrucciani]

I've got that merged in now! I added some comments and a few small additions, including a get method to get by id.

The first 3 methods on that client are now live on pip as version 3.2.9

I'll leave this issue open for now

[vivithemage]

Many thanks for that. Apologies for the delay. I'll likely get stuck back in to this over the next week or so. Thanks again

[selinfildis]

This project was just what i was looking for, thank you so much!!
Quick question about the TicketsClient > update method: do you plan on updating the method so that it also parses some of the properties/pipeline info like create does?
Because currently there is a type hinting error since the request data is supposed to be a list of dicts instead of a dict.
I think I can help contribute and fix this small issue if you'd like me to👼

[vivithemage]

Hi @selinfildis, thanks for getting in touch. Sounds great, if you make any changes, I'd be happy to assist with trying them out on my end (if that helps!). Thanks again

[jpetrucciani]

Apologies, I've been out on vacation for the holidays!

Absolutely, feel free to open a PR if you'd like! Otherwise, I can take a look at it when I get back in town