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Maya Personal Insurance Assistant freezes during insurance price check process #36

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trew-boisvert opened this issue Mar 16, 2022 · 0 comments

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@trew-boisvert
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Overview:
When a user begins the price check process for homeowner's insurance on the mobile app, the automated Personal Insurance Assistant (Maya) freezes at the "Do you have any other safety devices installed?" question.

Environment:
Model: iPhone SE
Version: iOS 15.3.1

Steps to Reproduce:

  1. Open mobile Lemonade app
  2. Tap the house-shaped icon at the bottom of the screen.
  3. Tap the "Check our Prices" button.
  4. Answer questions posed by automated assistant.

Expected Result:
User should be able to complete questions and receive an insurance quote.

Actual Result:
Screen completely freezes when automated assistant asks "Do you have any other safety devices installed?" Back arrow on top of screen stops responding as well, and app must be quit by pressing the Home button on the phone, then swiping the app to close it.

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