lowdefy.yaml

name: lowdefy-example-case-management
lowdefy: 4.0.1
license: MIT

connections:
  - id: tickets
    type: MongoDBCollection
    properties:
      databaseUri:
        _secret: EXAMPLES_MDB
      databaseName: example-case-management
      collection: tickets
      write: true

menus:
  - id: default
    links:
      - id: tickets
        type: MenuLink
        pageId: tickets
        properties:
          icon: AiOutlineProfile
          title: Tickets
      - id: new-ticket
        type: MenuLink
        pageId: new-ticket
        properties:
          icon: AiOutlineAlert
          title: New Ticket

global:
  statuses:
    - Investigation Started
    - Client Contacted
    - Awaiting Confirmation

  # Maps of colors and icons for statuses and actions
  statusColors:
    New: "#722ed1"
    Investigation Started: "#1890ff"
    Client Contacted: "#13c2c2"
    Awaiting Confirmation: "#7cb305"
    Escalated: "#faad14"
    Closed: "#bfbfbf"

  actionColors:
    Created: "#722ed1"
    Changed status to Investigation Started: "#1890ff"
    Changed status to Client Contacted: "#13c2c2"
    Changed status to Awaiting Confirmation: "#7cb305"
    Escalated: "#faad14"
    Flagged: "#f5222d"
    Removed flag: "#bfbfbf"
    Commented: "#bfbfbf"
    Closed: "#52c41a"

  statusIcons:
    New: AiOutlinePlusCircle
    Escalated: AiOutlineExclamationCircle
    Investigation Started: AiOutlineTool
    Client Contacted: AiOutlineSound
    Awaiting Confirmation: AiOutlineLike
    Closed: AiOutlineStop

  actionIcons:
    Created: AiOutlinePlusCircle
    Changed status to Investigation Started: AiOutlineTool
    Changed status to Client Contacted: AiOutlineSound
    Changed status to Awaiting Confirmation: AiOutlineLike
    Escalated: AiOutlineExclamationCircle
    Flagged: AiOutlineFlag
    Removed flag: AiOutlineFlag
    Commented: AiOutlineMessage
    Closed: AiOutlineStop

pages:
  - _ref: pages/tickets/tickets.yaml
  - _ref: pages/new-ticket/new-ticket.yaml