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     (link: "https://www.linkedin.com/in/luke-j-collins/", display: " Luke Collins", icon: fa-linkedin()),
   ),
   occupation: "Senior Process Improvement Specialist",
-  tagline: [Solving problems for Enterprise IT teams. Check out my Github #link("https://github.com/lukejcollins/lukejcollins", "here").],
+  tagline: [Solving problems for Enterprise IT teams. Check my Github #link("https://github.com/lukejcollins/lukejcollins", "here").],
   left_column: [
     == Work Experience
 
     #experience("images/ovoenergy.png")[Senior Process Improvement Specialist][OVO Energy][2022 --- present][Bristol, UK]
 
-    TBC
+    As a seasoned leader in enterprise IT process improvement, I spearhead a team dedicated to refining system efficiency and robustness. Leveraging a deep understanding of automation, continuous integration, and operational resilience, I enhance workflows and system reliability.
+
+    My approach fosters cross-disciplinary collaboration and innovative solutions, ensuring scalable and fault-tolerant IT environments.
 
     #experience("images/ovoenergy.png")[Process Improvement Specialist][OVO Energy][2021 --- 2022][Bristol, UK]
 
-    TBC
+    In my role as a Process Improvement Specialist, I played a hands-on part in advancing IT processes, focusing on streamlining operations and bolstering system stability.
+    
+    My work involved direct involvement in coding, refining deployment practices, and automating routine tasks. I contributed to enhancing team agility and system uptime, employing a meticulous approach to troubleshoot and optimise IT infrastructure.
 
     #experience("images/ovoenergy.png")[IT Support Engineer][OVO Energy][2019 --- 2021][Bristol, UK]
 
-    TBC
+    As an IT Support Engineer, I ensured system uptime and quick issue resolution through first/second line support, proactive monitoring, and troubleshooting. I advanced automation for better efficiency and laid the foundation for resilient operations.
 
     #experience("images/ovoenergy.png")[Senior Customer Service Specialist][OVO Energy][2017 --- 2019][Bristol, UK]
 
-    TBC
+    As a Senior Customer Service Specialist, I excelled in energy billing support, boosting customer trust and satisfaction. Skilled in system analysis and query resolution, I enhanced service reliability. Led data and process optimisation, improving system efficiency.
 
     == Education
 
     #experience("images/uwe.png")[BA International Relations (First Class Honours)][University of the West of England][2007 --- 2010][Bristol, UK]
 
-    TBC
+    Earned a degree in International Relations, gaining skills in analysis, negotiation, and cross-cultural communication. This foundation enriches my approach to problem-solving and team collaboration in any professional setting.
 
     #experience("images/teflplus.png")[TEFL Certificate][TEFLPlus][2011][Phuket, Thailand]
 
-    TBC
+    Completed a TEFL Certificate in Phuket, enhancing my communication, teaching, and adaptability skills in diverse environments, valuable for engaging effectively in any professional context.
 
     == Interests