Help in excluding personal information from the conversation

[Bharatram-Natarajan]

Hi all,
'excludes' parameter in client.add seems not to work consistently.
This is the example provided for your reference

conversation_info = [
{"role": "user", "content": "hi, i need help with my laptop. Its not turning on. Regards priya Staff data scientist xyz company"},
{"role": "assistant", "content": "what kind of issue is being faced?"},
{"role": "user", "content": "The screen is blank.i tried pressing the start button multiple times. priya Staff data scientist xyz company"},
{"role": "assistant", "content": "Try holding the power button for 5 seconds. As the system would have gone to sleep mode."},
{"role": "user", "content": "Tried the same.Not helpful. priya Staff data scientist xyz company"},
{"role": "assistant", "content": "Ok. let me check what else can be done?"},
]

excluded_information = "personal information, sensitive data"

ass_res = mem_client.add(conversation_info, user_id='priyav1', excludes= excluded_information, output_format="v1.1")

The above response includes the personal information in the memory like 'priya', 'staff data scientist at xyz website'.

Can someone help me how to properly exclude personal information?