[Bug - Partner Center] Duplicate extension logos

[carlosjeurissen]

In 43 languages, the partner dashboard somehow records duplicate extension logos preventing me from pushing an update. See screenshot.

Store ID: 0RDCKG9RW3V2
CRX ID: jjdlcdijobjclpmdhphkfmfflmlhhhgf
Product ID: aa2b7111-9845-402a-82f4-8aecead78245

[ManikanthMSFT]

Hi @carlosjeurissen, could you please elaborate on your concern a bit so that we can assist you further.

[carlosjeurissen]

@ManikanthMSFT The concern is that the fact the Partner center duplicated some of the assets. In this case the logo. This prevents me from publishing a new version. As an extension developer, it is not even possible to upload multiple versions of the logo to begin with.

[carlosjeurissen]

@ManikanthMSFT Is there anything else you need from me? Can this be looked into as it blocks the publishing of a new version of the extension.

[ManikanthMSFT]

Hi @carlosjeurissen, we are currently looking into this. Once we get an update we will write back to you.

[ManikanthMSFT]

Hi @carlosjeurissen, I wanted to follow up on the issue you reported with the developer's package. Our team has attempted to reproduce the issue, but unfortunately, we have not been able to do so. To ensure we fully understand the problem and address it effectively, could you please provide us with more details?

Specifically, it would be helpful if you could share:

• The exact steps you followed that led to the issue.
• Any error messages or logs that were generated.
• The environment and configuration details where the issue occurred.

Your assistance in providing this information will help us resolve the issue more efficiently. We appreciate your cooperation and look forward to your response.

Also, could you please elaborate on the following statement? "As an extension developer, it is not even possible to upload multiple versions of the logo to begin with."

Thank you for your understanding and support.

[carlosjeurissen]

@ManikanthMSFT my assumption being this issue is the result of the "duplicate assets" feature for other locales. As like many issues in this repository it comes down to the less ideal way the Partner Center deals with different languages.

[ManikanthMSFT]

Hi @carlosjeurissen, could you please confirm the frequency of the error you are experiencing? Additionally, we would like to know if you are currently facing this issue or if it has been resolved.

To better assist you, could you provide a brief explanation of the issue you are encountering in a single message?

We appreciate your cooperation and look forward to resolving this matter promptly.

[carlosjeurissen]

@ManikanthMSFT As mentioned in the issue the Black Menu for Google extension currently faces this issue. So this is not fixed. Having duplicate icons prevents publishing the extension and blocks my updates from getting through.

So no, this is not resolved yet.

[carlosjeurissen]

@ManikanthMSFT Do you have any projections on when you expect the issue to be resolved? Users of the extension on Microsoft Edge are now without updates since the end of 2024.

[ManikanthMSFT]

Hey @carlosjeurissen, could you help us with the screen recording of the issue so that I can forward this to our engineering team for through investigation.

[carlosjeurissen]

@ManikanthMSFT Thanks for forwarding this. See attachment for a screen recording.

duplicate-extension-icons.mov