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chat-no-jquery.coffee
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do(window) ->
scripts = document.getElementsByTagName('script')
# search for script to get protocol and hostname for ws connection
myScript = scripts[scripts.length - 1]
scriptProtocol = window.location.protocol.replace(':', '') # set default protocol
if myScript && myScript.src
scriptHost = myScript.src.match('.*://([^:/]*).*')[1]
scriptProtocol = myScript.src.match('(.*)://[^:/]*.*')[1]
# Define the plugin class
class Core
defaults:
debug: false
constructor: (options) ->
@options = {}
for key, value of @defaults
@options[key] = value
for key, value of options
@options[key] = value
class Base extends Core
constructor: (options) ->
super(options)
@log = new Log(debug: @options.debug, logPrefix: @options.logPrefix || @logPrefix)
class Log extends Core
debug: (items...) =>
return if [email protected]
@log('debug', items)
notice: (items...) =>
@log('notice', items)
error: (items...) =>
@log('error', items)
log: (level, items) =>
items.unshift('||')
items.unshift(level)
items.unshift(@options.logPrefix)
console.log.apply console, items
return if [email protected]
logString = ''
for item in items
logString += ' '
if typeof item is 'object'
logString += JSON.stringify(item)
else if item && item.toString
logString += item.toString()
else
logString += item
element = document.querySelector('.js-chatLogDisplay')
if element
element.innerHTML = '<div>' + logString + '</div>' + element.innerHTML
class Timeout extends Base
timeoutStartedAt: null
logPrefix: 'timeout'
defaults:
debug: false
timeout: 4
timeoutIntervallCheck: 0.5
start: =>
@stop()
timeoutStartedAt = new Date
check = =>
timeLeft = new Date - new Date(timeoutStartedAt.getTime() + @options.timeout * 1000 * 60)
@log.debug "Timeout check for #{@options.timeout} minutes (left #{timeLeft/1000} sec.)"#, new Date
return if timeLeft < 0
@stop()
@options.callback()
@log.debug "Start timeout in #{@options.timeout} minutes"#, new Date
@intervallId = setInterval(check, @options.timeoutIntervallCheck * 1000 * 60)
stop: =>
return if !@intervallId
@log.debug "Stop timeout of #{@options.timeout} minutes"#, new Date
clearInterval(@intervallId)
class Io extends Base
logPrefix: 'io'
set: (params) =>
for key, value of params
@options[key] = value
connect: =>
@log.debug "Connecting to #{@options.host}"
@ws = new window.WebSocket("#{@options.host}")
@ws.onopen = (e) =>
@log.debug 'onOpen', e
@options.onOpen(e)
@ping()
@ws.onmessage = (e) =>
pipes = JSON.parse(e.data)
@log.debug 'onMessage', e.data
for pipe in pipes
if pipe.event is 'pong'
@ping()
if @options.onMessage
@options.onMessage(pipes)
@ws.onclose = (e) =>
@log.debug 'close websocket connection', e
if @pingDelayId
clearTimeout(@pingDelayId)
if @manualClose
@log.debug 'manual close, onClose callback'
@manualClose = false
if @options.onClose
@options.onClose(e)
else
@log.debug 'error close, onError callback'
if @options.onError
@options.onError('Connection lost...')
@ws.onerror = (e) =>
@log.debug 'onError', e
if @options.onError
@options.onError(e)
close: =>
@log.debug 'close websocket manually'
@manualClose = true
@ws.close()
reconnect: =>
@log.debug 'reconnect'
@close()
@connect()
send: (event, data = {}) =>
@log.debug 'send', event, data
msg = JSON.stringify
event: event
data: data
@ws.send msg
ping: =>
localPing = =>
@send('ping')
@pingDelayId = setTimeout(localPing, 29000)
class ZammadChat extends Base
defaults:
chatId: undefined
show: true
target: document.querySelector('body')
host: ''
debug: false
flat: false
lang: undefined
cssAutoload: true
cssUrl: undefined
fontSize: undefined
buttonClass: 'open-zammad-chat'
inactiveClass: 'is-inactive'
title: '<strong>Chat</strong> with us!'
scrollHint: 'Scroll down to see new messages'
idleTimeout: 6
idleTimeoutIntervallCheck: 0.5
inactiveTimeout: 8
inactiveTimeoutIntervallCheck: 0.5
waitingListTimeout: 4
waitingListTimeoutIntervallCheck: 0.5
# Callbacks
onReady: undefined
onCloseAnimationEnd: undefined
onError: undefined
onOpenAnimationEnd: undefined
onConnectionReestablished: undefined
onSessionClosed: undefined
onConnectionEstablished: undefined
onCssLoaded: undefined
logPrefix: 'chat'
_messageCount: 0
isOpen: false
blinkOnlineInterval: null
stopBlinOnlineStateTimeout: null
showTimeEveryXMinutes: 2
lastTimestamp: null
lastAddedType: null
inputDisabled: false
inputTimeout: null
isTyping: false
state: 'offline'
initialQueueDelay: 10000
translations:
# ZAMMAD_TRANSLATIONS_START
'cs':
'<strong>Chat</strong> with us!': '<strong>Chatujte</strong> s námi!'
'All colleagues are busy.': 'Všichni kolegové jsou vytíženi.'
'Chat closed by %s': '%s ukončil konverzaci'
'Compose your message…': 'Napište svou zprávu…'
'Connecting': 'Připojování'
'Connection lost': 'Připojení ztraceno'
'Connection re-established': 'Připojení obnoveno'
'Offline': 'Offline'
'Online': 'Online'
'Scroll down to see new messages': 'Srolujte dolů pro zobrazení nových zpráv'
'Send': 'Odeslat'
'Since you didn\'t respond in the last %s minutes your conversation was closed.': ''
'Since you didn\'t respond in the last %s minutes your conversation with <strong>%s</strong> was closed.': ''
'Start new conversation': 'Zahájit novou konverzaci'
'Today': 'Dnes'
'We are sorry, it is taking longer than expected to get a slot. Please try again later or send us an email. Thank you!': ''
'You are on waiting list position <strong>%s</strong>.': 'Jste <strong>%s</strong>. v pořadí na čekací listině.'
'da':
'<strong>Chat</strong> with us!': '<strong>Chat</strong> med os!'
'All colleagues are busy.': 'Alle medarbejdere er optaget.'
'Chat closed by %s': 'Chat lukket af %s'
'Compose your message…': 'Skriv din besked…'
'Connecting': 'Forbinder'
'Connection lost': 'Forbindelse mistet'
'Connection re-established': 'Forbindelse genoprettet'
'Offline': 'Offline'
'Online': 'Online'
'Scroll down to see new messages': 'Scroll ned for at se nye beskeder'
'Send': 'Afsend'
'Since you didn\'t respond in the last %s minutes your conversation was closed.': ''
'Since you didn\'t respond in the last %s minutes your conversation with <strong>%s</strong> was closed.': ''
'Start new conversation': 'Start en ny samtale'
'Today': 'I dag'
'We are sorry, it is taking longer than expected to get a slot. Please try again later or send us an email. Thank you!': ''
'You are on waiting list position <strong>%s</strong>.': 'Du er i kø som nummer <strong>%s</strong>.'
'de':
'<strong>Chat</strong> with us!': '<strong>Chatte</strong> mit uns!'
'All colleagues are busy.': 'Alle Kollegen sind beschäftigt.'
'Chat closed by %s': 'Chat von %s geschlossen'
'Compose your message…': 'Verfassen Sie Ihre Nachricht…'
'Connecting': 'Verbinde'
'Connection lost': 'Verbindung verloren'
'Connection re-established': 'Verbindung wieder aufgebaut'
'Offline': 'Offline'
'Online': 'Online'
'Scroll down to see new messages': 'Nach unten scrollen um neue Nachrichten zu sehen'
'Send': 'Senden'
'Since you didn\'t respond in the last %s minutes your conversation was closed.': 'Da Sie innerhalb der letzten %s Minuten nicht reagiert haben, wurde Ihre Unterhaltung geschlossen.'
'Since you didn\'t respond in the last %s minutes your conversation with <strong>%s</strong> was closed.': 'Da Sie innerhalb der letzten %s Minuten nicht reagiert haben, wurde Ihre Unterhaltung mit <strong>%s</strong> geschlossen.'
'Start new conversation': 'Neue Unterhaltung starten'
'Today': 'Heute'
'We are sorry, it is taking longer than expected to get a slot. Please try again later or send us an email. Thank you!': 'Entschuldigung, es dauert länger als erwartet einen freien Platz zu bekommen. Versuchen Sie es später erneut oder senden Sie uns eine E-Mail. Vielen Dank!'
'You are on waiting list position <strong>%s</strong>.': 'Sie sind in der Warteliste auf Position <strong>%s</strong>.'
'es':
'<strong>Chat</strong> with us!': '<strong>Chatee</strong> con nosotros!'
'All colleagues are busy.': 'Todos los colegas están ocupados.'
'Chat closed by %s': 'Chat cerrado por %s'
'Compose your message…': 'Escribe tu mensaje…'
'Connecting': 'Conectando'
'Connection lost': 'Conexión perdida'
'Connection re-established': 'Conexión reestablecida'
'Offline': 'Desconectado'
'Online': 'En línea'
'Scroll down to see new messages': 'Desplace hacia abajo para ver nuevos mensajes'
'Send': 'Enviar'
'Since you didn\'t respond in the last %s minutes your conversation was closed.': 'Debido a que usted no ha respondido en los últimos %s minutos, su conversación se ha cerrado.'
'Since you didn\'t respond in the last %s minutes your conversation with <strong>%s</strong> was closed.': 'Debido a que usted no ha respondido en los últimos %s minutos, su conversación con <strong>%s</strong> se ha cerrado.'
'Start new conversation': 'Iniciar nueva conversación'
'Today': 'Hoy'
'We are sorry, it is taking longer than expected to get a slot. Please try again later or send us an email. Thank you!': 'Lo sentimos, estamos tardando más de lo esperado para asignar un agente. Inténtelo de nuevo más tarde o envíenos un correo electrónico. ¡Gracias!'
'You are on waiting list position <strong>%s</strong>.': 'Usted está en la posición <strong>%s</strong> de la lista de espera.'
'fr':
'<strong>Chat</strong> with us!': '<strong>Chattez</strong> avec nous !'
'All colleagues are busy.': 'Tous les agents sont occupés.'
'Chat closed by %s': 'Chat fermé par %s'
'Compose your message…': 'Ecrivez votre message…'
'Connecting': 'Connexion'
'Connection lost': 'Connexion perdue'
'Connection re-established': 'Connexion ré-établie'
'Offline': 'Hors-ligne'
'Online': 'En ligne'
'Scroll down to see new messages': 'Défiler vers le bas pour voir les nouveaux messages'
'Send': 'Envoyer'
'Since you didn\'t respond in the last %s minutes your conversation was closed.': ''
'Since you didn\'t respond in the last %s minutes your conversation with <strong>%s</strong> was closed.': ''
'Start new conversation': 'Démarrer une nouvelle conversation'
'Today': 'Aujourd\'hui'
'We are sorry, it is taking longer than expected to get a slot. Please try again later or send us an email. Thank you!': ''
'You are on waiting list position <strong>%s</strong>.': 'Vous êtes actuellement en position <strong>%s</strong> dans la file d\'attente.'
'hr':
'<strong>Chat</strong> with us!': '<strong>Čavrljajte</strong> sa nama!'
'All colleagues are busy.': 'Svi kolege su zauzeti.'
'Chat closed by %s': '%s zatvara chat'
'Compose your message…': 'Sastavite poruku…'
'Connecting': 'Povezivanje'
'Connection lost': 'Veza prekinuta'
'Connection re-established': 'Veza je ponovno uspostavljena'
'Offline': 'Odsutan'
'Online': 'Dostupan(a)'
'Scroll down to see new messages': 'Pomaknite se prema dolje da biste vidjeli nove poruke'
'Send': 'Šalji'
'Since you didn\'t respond in the last %s minutes your conversation was closed.': 'Budući da niste odgovorili u posljednjih %s minuta, Vaš je razgovor zatvoren.'
'Since you didn\'t respond in the last %s minutes your conversation with <strong>%s</strong> was closed.': 'Budući da niste odgovorili u posljednjih %s minuta, Vaš je razgovor s <strong>%</strong>s zatvoren.'
'Start new conversation': 'Započni novi razgovor'
'Today': 'Danas'
'We are sorry, it is taking longer than expected to get a slot. Please try again later or send us an email. Thank you!': 'Oprostite, proces traje duže nego što se očekivalo da biste dobili slobodan termin. Molimo, pokušajte ponovno kasnije ili nam pošaljite e-mail. Hvala!'
'You are on waiting list position <strong>%s</strong>.': 'Nalazite se u redu čekanja na poziciji <strong>%s</strong>.'
'hu':
'<strong>Chat</strong> with us!': '<strong>Csevegjen</strong> velünk!'
'All colleagues are busy.': 'Minden munkatársunk foglalt.'
'Chat closed by %s': 'A csevegés %s által lezárva'
'Compose your message…': 'Fogalmazza meg üzenetét…'
'Connecting': 'Csatlakozás'
'Connection lost': 'A kapcsolat megszakadt'
'Connection re-established': 'A kapcsolat helyreállt'
'Offline': 'Offline'
'Online': 'Online'
'Scroll down to see new messages': 'Görgessen lefelé az új üzenetek megtekintéséhez'
'Send': 'Küldés'
'Since you didn\'t respond in the last %s minutes your conversation was closed.': 'Mivel az elmúlt %s percben nem válaszolt, a beszélgetése lezárásra került.'
'Since you didn\'t respond in the last %s minutes your conversation with <strong>%s</strong> was closed.': 'Mivel az elmúlt %s percben nem válaszolt, <strong>%s</strong> munkatársunkkal folytatott beszélgetését lezártuk.'
'Start new conversation': 'Új beszélgetés indítása'
'Today': 'Ma'
'We are sorry, it is taking longer than expected to get a slot. Please try again later or send us an email. Thank you!': 'Sajnáljuk, hogy a vártnál hosszabb ideig tart a helyfoglalás. Kérjük, próbálja meg később újra, vagy küldjön nekünk egy e-mailt. Köszönjük!'
'You are on waiting list position <strong>%s</strong>.': 'Ön a várólistán a <strong>%s</strong> helyen szerepel.'
'it':
'<strong>Chat</strong> with us!': '<strong>Chatta</strong> con noi!'
'All colleagues are busy.': 'Tutti i colleghi sono occupati.'
'Chat closed by %s': 'Chat chiusa da %s'
'Compose your message…': 'Scrivi il tuo messaggio…'
'Connecting': 'Connessione in corso'
'Connection lost': 'Connessione persa'
'Connection re-established': 'Connessione ristabilita'
'Offline': 'Offline'
'Online': 'Online'
'Scroll down to see new messages': 'Scorri verso il basso per vedere i nuovi messaggi'
'Send': 'Invia'
'Since you didn\'t respond in the last %s minutes your conversation was closed.': ''
'Since you didn\'t respond in the last %s minutes your conversation with <strong>%s</strong> was closed.': ''
'Start new conversation': 'Avvia una nuova chat'
'Today': 'Oggi'
'We are sorry, it is taking longer than expected to get a slot. Please try again later or send us an email. Thank you!': ''
'You are on waiting list position <strong>%s</strong>.': 'Sei alla posizione <strong>%s</strong> della lista di attesa.'
'nl':
'<strong>Chat</strong> with us!': '<strong>Chat</strong> met ons!'
'All colleagues are busy.': 'Alle collega\'s zijn bezet.'
'Chat closed by %s': 'Chat gesloten door %s'
'Compose your message…': 'Stel je bericht op…'
'Connecting': 'Verbinden'
'Connection lost': 'Verbinding verbroken'
'Connection re-established': 'Verbinding hersteld'
'Offline': 'Offline'
'Online': 'Online'
'Scroll down to see new messages': 'Scroll naar beneden om nieuwe tickets te bekijken'
'Send': 'Verstuur'
'Since you didn\'t respond in the last %s minutes your conversation was closed.': 'De chat is afgesloten omdat je de laatste %s minuten niet hebt gereageerd.'
'Since you didn\'t respond in the last %s minutes your conversation with <strong>%s</strong> was closed.': 'Je chat met <strong>%s</strong> is afgesloten omdat je niet hebt gereageerd in de laatste %s minuten.'
'Start new conversation': 'Nieuw gesprek starten'
'Today': 'Vandaag'
'We are sorry, it is taking longer than expected to get a slot. Please try again later or send us an email. Thank you!': 'Het spijt ons, het duurt langer dan verwacht om een chat te starten. Probeer het later nog eens of stuur ons een e-mail. Bedankt!'
'You are on waiting list position <strong>%s</strong>.': 'U bevindt zich op wachtlijstpositie <strong>%s</strong>.'
'pl':
'<strong>Chat</strong> with us!': '<strong>Czatuj</strong> z nami!'
'All colleagues are busy.': 'Wszyscy agenci są zajęci.'
'Chat closed by %s': 'Chat zamknięty przez %s'
'Compose your message…': 'Skomponuj swoją wiadomość…'
'Connecting': 'Łączenie'
'Connection lost': 'Utracono połączenie'
'Connection re-established': 'Ponowne nawiązanie połączenia'
'Offline': 'Offline'
'Online': 'Online'
'Scroll down to see new messages': 'Skroluj w dół, aby zobaczyć wiadomości'
'Send': 'Wyślij'
'Since you didn\'t respond in the last %s minutes your conversation was closed.': 'Ponieważ nie odpowiedziałeś w ciągu ostatnich %s minut, Twoja rozmowa została zamknięta.'
'Since you didn\'t respond in the last %s minutes your conversation with <strong>%s</strong> was closed.': 'Ponieważ nie odpowiedziałeś w ciągu ostatnich %s minut, Twoja rozmowa z <strong>%s</strong> została zamknięta.'
'Start new conversation': 'Rozpocznij nową rozmowę'
'Today': 'Dzisiaj'
'We are sorry, it is taking longer than expected to get a slot. Please try again later or send us an email. Thank you!': 'Przepraszamy, znalezienie wolnego konsultanta zajmuje więcej czasu niż oczekiwano. Spróbuj ponownie później lub wyślij nam e-mail. Dziękujemy!'
'You are on waiting list position <strong>%s</strong>.': 'Jesteś na pozycji listy oczekujących <strong>%s</strong>.'
'pt-br':
'<strong>Chat</strong> with us!': '<strong>Converse</strong> conosco!'
'All colleagues are busy.': 'Nossos atendentes estão ocupados.'
'Chat closed by %s': 'Chat encerrado por %s'
'Compose your message…': 'Escreva sua mensagem…'
'Connecting': 'Conectando'
'Connection lost': 'Conexão perdida'
'Connection re-established': 'Conexão restabelecida'
'Offline': 'Desconectado'
'Online': 'Online'
'Scroll down to see new messages': 'Rolar para baixo para ver novas mensagems'
'Send': 'Enviar'
'Since you didn\'t respond in the last %s minutes your conversation was closed.': 'Como você não respondeu nos últimos %s minutos, sua conversa foi encerrada.'
'Since you didn\'t respond in the last %s minutes your conversation with <strong>%s</strong> was closed.': 'Como você não respondeu nos últimos %s minutos, sua conversa com <strong>%s</strong> foi encerrada.'
'Start new conversation': 'Iniciar uma nova conversa'
'Today': 'Hoje'
'We are sorry, it is taking longer than expected to get a slot. Please try again later or send us an email. Thank you!': 'Lamentamos, está demorando mais do que o esperado para conseguir uma vaga. Tente novamente mais tarde ou envie-nos um e-mail. Obrigado!'
'You are on waiting list position <strong>%s</strong>.': 'Você está na posição <strong>%s</strong> da lista de espera.'
'ru':
'<strong>Chat</strong> with us!': '<strong>Напишите</strong> нам!'
'All colleagues are busy.': 'Все коллеги заняты.'
'Chat closed by %s': 'Чат закрыт %s'
'Compose your message…': 'Составьте сообщение…'
'Connecting': 'Подключение'
'Connection lost': 'Подключение потеряно'
'Connection re-established': 'Подключение восстановлено'
'Offline': 'Оффлайн'
'Online': 'В сети'
'Scroll down to see new messages': 'Прокрутите вниз, чтобы увидеть новые сообщения'
'Send': 'Отправить'
'Since you didn\'t respond in the last %s minutes your conversation was closed.': ''
'Since you didn\'t respond in the last %s minutes your conversation with <strong>%s</strong> was closed.': ''
'Start new conversation': 'Начать новую беседу'
'Today': 'Сегодня'
'We are sorry, it is taking longer than expected to get a slot. Please try again later or send us an email. Thank you!': ''
'You are on waiting list position <strong>%s</strong>.': 'Вы находитесь в списке ожидания <strong>%s</strong>.'
'sr':
'<strong>Chat</strong> with us!': '<strong>Ћаскајте</strong> са нама!'
'All colleagues are busy.': 'Све колеге су заузете.'
'Chat closed by %s': 'Ћаскање затворено од стране %s'
'Compose your message…': 'Напишите поруку…'
'Connecting': 'Повезивање'
'Connection lost': 'Веза је изгубљена'
'Connection re-established': 'Веза је поново успостављена'
'Offline': 'Одсутан(а)'
'Online': 'Доступан(а)'
'Scroll down to see new messages': 'Скролујте на доле за нове поруке'
'Send': 'Пошаљи'
'Since you didn\'t respond in the last %s minutes your conversation was closed.': 'Пошто нисте одговорили у последњих %s минут(a), ваш разговор је завршен.'
'Since you didn\'t respond in the last %s minutes your conversation with <strong>%s</strong> was closed.': 'Пошто нисте одговорили у последњих %s минут(a), ваш разговор са <strong>%s</strong> је завршен.'
'Start new conversation': 'Започни нови разговор'
'Today': 'Данас'
'We are sorry, it is taking longer than expected to get a slot. Please try again later or send us an email. Thank you!': 'Жао нам је, добијање празног термина траје дуже од очекиваног. Молимо покушајте поново касније или нам пошаљите имејл поруку. Хвала вам!'
'You are on waiting list position <strong>%s</strong>.': 'Ви сте тренутно <strong>%s.</strong> у реду за чекање.'
'sr-latn-rs':
'<strong>Chat</strong> with us!': '<strong>Ćaskajte</strong> sa nama!'
'All colleagues are busy.': 'Sve kolege su zauzete.'
'Chat closed by %s': 'Ćaskanje zatvoreno od strane %s'
'Compose your message…': 'Napišite poruku…'
'Connecting': 'Povezivanje'
'Connection lost': 'Veza je izgubljena'
'Connection re-established': 'Veza je ponovo uspostavljena'
'Offline': 'Odsutan(a)'
'Online': 'Dostupan(a)'
'Scroll down to see new messages': 'Skrolujte na dole za nove poruke'
'Send': 'Pošalji'
'Since you didn\'t respond in the last %s minutes your conversation was closed.': 'Pošto niste odgovorili u poslednjih %s minut(a), vaš razgovor je završen.'
'Since you didn\'t respond in the last %s minutes your conversation with <strong>%s</strong> was closed.': 'Pošto niste odgovorili u poslednjih %s minut(a), vaš razgovor sa <strong>%s</strong> je završen.'
'Start new conversation': 'Započni novi razgovor'
'Today': 'Danas'
'We are sorry, it is taking longer than expected to get a slot. Please try again later or send us an email. Thank you!': 'Žao nam je, dobijanje praznog termina traje duže od očekivanog. Molimo pokušajte ponovo kasnije ili nam pošaljite imejl poruku. Hvala vam!'
'You are on waiting list position <strong>%s</strong>.': 'Vi ste trenutno <strong>%s.</strong> u redu za čekanje.'
'sv':
'<strong>Chat</strong> with us!': '<strong>Chatta</strong> med oss!'
'All colleagues are busy.': 'Alla kollegor är upptagna.'
'Chat closed by %s': 'Chatt stängd av %s'
'Compose your message…': 'Skriv ditt meddelande …'
'Connecting': 'Ansluter'
'Connection lost': 'Anslutningen försvann'
'Connection re-established': 'Anslutningen återupprättas'
'Offline': 'Offline'
'Online': 'Online'
'Scroll down to see new messages': 'Bläddra ner för att se nya meddelanden'
'Send': 'Skicka'
'Since you didn\'t respond in the last %s minutes your conversation was closed.': ''
'Since you didn\'t respond in the last %s minutes your conversation with <strong>%s</strong> was closed.': ''
'Start new conversation': 'Starta ny konversation'
'Today': 'Idag'
'We are sorry, it is taking longer than expected to get a slot. Please try again later or send us an email. Thank you!': 'Det tar tyvärr längre tid än förväntat att få en ledig plats. Försök igen senare eller skicka ett mejl till oss. Tack!'
'You are on waiting list position <strong>%s</strong>.': 'Du är på väntelistan som position <strong>%s</strong>.'
# ZAMMAD_TRANSLATIONS_END
sessionId: undefined
scrolledToBottom: true
scrollSnapTolerance: 10
richTextFormatKey:
66: true # b
73: true # i
85: true # u
83: true # s
T: (string, items...) =>
if @options.lang && @options.lang isnt 'en'
if !@translations[@options.lang]
@log.notice "Translation '#{@options.lang}' needed!"
else
translations = @translations[@options.lang]
if !translations[string]
@log.notice "Translation needed for '#{string}'"
string = translations[string] || string
if items
for item in items
string = string.replace(/%s/, item)
string
view: (name) =>
return (options) =>
if !options
options = {}
options.T = @T
options.background = @options.background
options.flat = @options.flat
options.fontSize = @options.fontSize
return window.zammadChatTemplates[name](options)
constructor: (options) ->
super(options)
# jQuery migration
if typeof jQuery != 'undefined' && @options.target instanceof jQuery
@log.notice 'Chat: target option is a jQuery object. jQuery is not a requirement for the chat any more.'
@options.target = @options.target.get(0)
# fullscreen
@isFullscreen = (window.matchMedia and window.matchMedia('(max-width: 768px)').matches)
@scrollRoot = @getScrollRoot()
# check prerequisites
if !window.WebSocket or !sessionStorage
@state = 'unsupported'
@log.notice 'Chat: Browser not supported!'
return
@state = 'unsupported'
@log.error 'Chat: need chatId as option!'
return
# detect language
@options.lang = document.documentElement.getAttribute('lang')
if @options.lang
if !@translations[@options.lang]
@log.debug "lang: No #{@options.lang} found, try first two letters"
@options.lang = @options.lang.replace(/-.+?$/, '') # replace "-xx" of xx-xx
@log.debug "lang: #{@options.lang}"
# detect host
@detectHost() if [email protected]
@loadCss()
@io = new Io(@options)
@io.set(
onOpen: @render
onClose: @onWebSocketClose
onMessage: @onWebSocketMessage
onError: @onError
)
@io.connect()
getScrollRoot: ->
return document.scrollingElement if 'scrollingElement' of document
html = document.documentElement
start = parseInt(html.pageYOffset, 10)
html.pageYOffset = start + 1
end = parseInt(html.pageYOffset, 10)
html.pageYOffset = start
return if end > start then html else document.body
render: =>
if !@el || !document.querySelector('.zammad-chat')
@renderBase()
# disable open button
btn = document.querySelector(".#{ @options.buttonClass }")
if btn
btn.classList.add @options.inactiveClass
@setAgentOnlineState 'online'
@log.debug 'widget rendered'
@startTimeoutObservers()
@idleTimeout.start()
# get current chat status
@sessionId = sessionStorage.getItem('sessionId')
@send 'chat_status_customer',
session_id: @sessionId
url: window.location.href
renderBase: ->
@el.remove() if @el
@options.target.insertAdjacentHTML('beforeend', @view('chat')(
title: @options.title,
scrollHint: @options.scrollHint
))
@el = @options.target.querySelector('.zammad-chat')
@input = @el.querySelector('.zammad-chat-input')
@body = @el.querySelector('.zammad-chat-body')
# start bindings
@el.querySelector('.js-chat-open').addEventListener('click', @open)
@el.querySelector('.js-chat-toggle').addEventListener('click', @toggle)
@el.querySelector('.js-chat-status').addEventListener('click', @stopPropagation)
@el.querySelector('.zammad-chat-controls').addEventListener('submit', @onSubmit)
@body.addEventListener('scroll', @detectScrolledtoBottom)
@el.querySelector('.zammad-scroll-hint').addEventListener('click', @onScrollHintClick)
@input.addEventListener('keydown', @onKeydown)
@input.addEventListener('input', @onInput)
@input.addEventListener('paste', @onPaste)
@input.addEventListener('drop', @onDrop)
window.addEventListener('beforeunload', @onLeaveTemporary)
window.addEventListener('hashchange', =>
if @isOpen
if @sessionId
@send 'chat_session_notice',
session_id: @sessionId
message: window.location.href
return
@idleTimeout.start()
)
stopPropagation: (event) ->
event.stopPropagation()
onDrop: (e) =>
e.stopPropagation()
e.preventDefault()
if window.dataTransfer # ie
dataTransfer = window.dataTransfer
else if e.dataTransfer # other browsers
dataTransfer = e.dataTransfer
else
throw 'No clipboardData support'
x = e.clientX
y = e.clientY
file = dataTransfer.files[0]
# look for images
if file.type.match('image.*')
reader = new FileReader()
reader.onload = (e) =>
# Insert the image at the carat
insert = (dataUrl, width) =>
# adapt image if we are on retina devices
if @isRetina()
width = width / 2
result = dataUrl
img = new Image()
img.style.width = '100%'
img.style.maxWidth = width + 'px'
img.src = result
if document.caretPositionFromPoint
pos = document.caretPositionFromPoint(x, y)
range = document.createRange()
range.setStart(pos.offsetNode, pos.offset)
range.collapse()
range.insertNode(img)
else if document.caretRangeFromPoint
range = document.caretRangeFromPoint(x, y)
range.insertNode(img)
else
console.log('could not find carat')
# resize if to big
@resizeImage(e.target.result, 460, 'auto', 2, 'image/jpeg', 'auto', insert)
reader.readAsDataURL(file)
onPaste: (e) =>
e.stopPropagation()
e.preventDefault()
if e.clipboardData
clipboardData = e.clipboardData
else if window.clipboardData
clipboardData = window.clipboardData
else if e.clipboardData
clipboardData = e.clipboardData
else
throw 'No clipboardData support'
imageInserted = false
if clipboardData && clipboardData.items && clipboardData.items[0]
item = clipboardData.items[0]
if item.kind == 'file' && (item.type == 'image/png' || item.type == 'image/jpeg')
imageFile = item.getAsFile()
reader = new FileReader()
reader.onload = (e) =>
insert = (dataUrl, width) =>
# adapt image if we are on retina devices
if @isRetina()
width = width / 2
img = new Image()
img.style.width = '100%'
img.style.maxWidth = width + 'px'
img.src = dataUrl
document.execCommand('insertHTML', false, img)
# resize if to big
@resizeImage(e.target.result, 460, 'auto', 2, 'image/jpeg', 'auto', insert)
reader.readAsDataURL(imageFile)
imageInserted = true
return if imageInserted
# check existing + paste text for limit
text = undefined
docType = undefined
try
text = clipboardData.getData('text/html')
docType = 'html'
if !text || text.length is 0
docType = 'text'
text = clipboardData.getData('text/plain')
if !text || text.length is 0
docType = 'text2'
text = clipboardData.getData('text')
catch e
console.log('Sorry, can\'t insert markup because browser is not supporting it.')
docType = 'text3'
text = clipboardData.getData('text')
if docType is 'text' || docType is 'text2' || docType is 'text3'
text = '<div>' + text.replace(/\n/g, '</div><div>') + '</div>'
text = text.replace(/<div><\/div>/g, '<div><br></div>')
console.log('p', docType, text)
if docType is 'html'
html = document.createElement('div')
# can't log because might contain malicious content
# @log.debug 'HTML clipboard', text
sanitized = DOMPurify.sanitize(text)
@log.debug 'sanitized HTML clipboard', sanitized
html.innerHTML = sanitized
match = false
htmlTmp = text
regex = new RegExp('<(/w|w)\:[A-Za-z]')
if htmlTmp.match(regex)
match = true
htmlTmp = htmlTmp.replace(regex, '')
regex = new RegExp('<(/o|o)\:[A-Za-z]')
if htmlTmp.match(regex)
match = true
htmlTmp = htmlTmp.replace(regex, '')
if match
html = @wordFilter(html)
#html
for node in html.childNodes
if node.nodeType == 8
node.remove()
# remove tags, keep content
for node in html.querySelectorAll('a, font, small, time, form, label')
node.outerHTML = node.innerHTML
# replace tags with generic div
# New type of the tag
replacementTag = 'div';
# Replace all x tags with the type of replacementTag
for node in html.querySelectorAll('textarea')
outer = node.outerHTML
# Replace opening tag
regex = new RegExp('<' + node.tagName, 'i')
newTag = outer.replace(regex, '<' + replacementTag)
# Replace closing tag
regex = new RegExp('</' + node.tagName, 'i')
newTag = newTag.replace(regex, '</' + replacementTag)
node.outerHTML = newTag
# remove tags & content
for node in html.querySelectorAll('font, img, svg, input, select, button, style, applet, embed, noframes, canvas, script, frame, iframe, meta, link, title, head, fieldset')
node.remove()
@removeAttributes(html)
text = html.innerHTML
# as fallback, insert html via pasteHtmlAtCaret (for IE 11 and lower)
if docType is 'text3'
@pasteHtmlAtCaret(text)
else
document.execCommand('insertHTML', false, text)
true
onKeydown: (e) =>
# check for enter
if not @inputDisabled and not e.shiftKey and e.keyCode is 13
e.preventDefault()
@sendMessage()
richtTextControl = false
if !e.altKey && !e.ctrlKey && e.metaKey
richtTextControl = true
else if !e.altKey && e.ctrlKey && !e.metaKey
richtTextControl = true
if richtTextControl && @richTextFormatKey[ e.keyCode ]
e.preventDefault()
if e.keyCode is 66
document.execCommand('bold')
return true
if e.keyCode is 73
document.execCommand('italic')
return true
if e.keyCode is 85
document.execCommand('underline')
return true
if e.keyCode is 83
document.execCommand('strikeThrough')
return true
send: (event, data = {}) =>
data.chat_id = @options.chatId
@io.send(event, data)
onWebSocketMessage: (pipes) =>
for pipe in pipes
@log.debug 'ws:onmessage', pipe
switch pipe.event
when 'chat_error'
@log.notice pipe.data
if pipe.data && pipe.data.state is 'chat_disabled'
@destroy(remove: true)
when 'chat_session_message'
return if pipe.data.self_written
@receiveMessage pipe.data
when 'chat_session_typing'
return if pipe.data.self_written
@onAgentTypingStart()
when 'chat_session_start'
@onConnectionEstablished pipe.data
when 'chat_session_queue'
@onQueueScreen pipe.data
when 'chat_session_closed'
@onSessionClosed pipe.data
when 'chat_session_left'
@onSessionClosed pipe.data
when 'chat_status_customer'
switch pipe.data.state
when 'online'
@sessionId = undefined
if [email protected] || @cssLoaded
@onReady()
else
@socketReady = true
when 'offline'
@onError 'Zammad Chat: No agent online'
when 'chat_disabled'
@onError 'Zammad Chat: Chat is disabled'
when 'no_seats_available'
@onError "Zammad Chat: Too many clients in queue. Clients in queue: #{pipe.data.queue}"
when 'reconnect'
@onReopenSession pipe.data
onReady: ->
@log.debug 'widget ready for use'
btn = document.querySelector(".#{ @options.buttonClass }")
if btn
btn.addEventListener('click', @open)
btn.classList.remove(@options.inactiveClass)
@options.onReady?()
if @options.show
@show()
onError: (message) =>
@log.debug message
@addStatus(message)
btn = document.querySelector(".#{ @options.buttonClass }")
if btn
btn.classList.add('zammad-chat-is-hidden')
if @isOpen
@disableInput()
@destroy(remove: false)
else
@destroy(remove: true)
@options.onError?(message)
onReopenSession: (data) =>
@log.debug 'old messages', data.session
@inactiveTimeout.start()
unfinishedMessage = sessionStorage.getItem 'unfinished_message'
# rerender chat history
if data.agent
@onConnectionEstablished(data)
for message in data.session
@renderMessage
message: message.content
id: message.id
from: if message.created_by_id then 'agent' else 'customer'
if unfinishedMessage
@input.innerHTML = unfinishedMessage
# show wait list
if data.position
@onQueue data
@show()
@open()
@scrollToBottom()
if unfinishedMessage
@input.focus()
onInput: =>
# remove unread-state from messages
for message in @el.querySelectorAll('.zammad-chat-message--unread')
message.classList.remove 'zammad-chat-message--unread'
sessionStorage.setItem 'unfinished_message', @input.innerHTML
@onTyping()
onTyping: ->
# send typing start event only every 1.5 seconds
return if @isTyping && @isTyping > new Date(new Date().getTime() - 1500)
@isTyping = new Date()
@send 'chat_session_typing',
session_id: @sessionId
@inactiveTimeout.start()
onSubmit: (event) =>
event.preventDefault()
@sendMessage()
sendMessage: ->
message = @input.innerHTML
return if !message
@inactiveTimeout.start()
sessionStorage.removeItem 'unfinished_message'
messageElement = @view('message')
message: message
from: 'customer'
id: @_messageCount++
unreadClass: ''
@maybeAddTimestamp()
# add message before message typing loader
if @el.querySelector('.zammad-chat-message--typing')
@lastAddedType = 'typing-placeholder'
@el.querySelector('.zammad-chat-message--typing').insertAdjacentHTML('beforebegin', messageElement)
else
@lastAddedType = 'message--customer'
@body.insertAdjacentHTML('beforeend', messageElement)
@input.innerHTML = ''
@scrollToBottom()
# send message event
@send 'chat_session_message',
content: message
id: @_messageCount
session_id: @sessionId
receiveMessage: (data) =>
@inactiveTimeout.start()
# hide writing indicator
@onAgentTypingEnd()
@maybeAddTimestamp()
@renderMessage
message: data.message.content
id: data.id
from: 'agent'
@scrollToBottom showHint: true
renderMessage: (data) =>
@lastAddedType = "message--#{ data.from }"
data.unreadClass = if document.hidden then ' zammad-chat-message--unread' else ''
@body.insertAdjacentHTML('beforeend', @view('message')(data))
open: =>
if @isOpen
@log.debug 'widget already open, block'
return
@isOpen = true
@log.debug 'open widget'
@show()