diff --git a/app/models/info_request.rb b/app/models/info_request.rb
index 054b9f57ef8..5a3c7947c84 100644
--- a/app/models/info_request.rb
+++ b/app/models/info_request.rb
@@ -757,7 +757,7 @@ def must_be_internal_or_external
     end
   end
 
-  def internally_reviewed?
+  def internal_review_requested?
     outgoing_messages.where(what_doing: 'internal_review').any?
   end
 
@@ -1043,10 +1043,7 @@ def calculate_status(cached_value_ok=false)
   end
 
   def base_calculate_status
-    if awaiting_description
-      return 'internal_review' if internally_reviewed?
-      return 'waiting_classification'
-    end
+    return 'waiting_classification' if awaiting_description
     return described_state unless described_state == "waiting_response"
     # Compare by date, so only overdue on next day, not if 1 second late
     return 'waiting_response_very_overdue' if
diff --git a/app/models/info_request/state/calculator.rb b/app/models/info_request/state/calculator.rb
index b4109f120de..f64d995bd08 100644
--- a/app/models/info_request/state/calculator.rb
+++ b/app/models/info_request/state/calculator.rb
@@ -93,7 +93,10 @@ def transitions(opts = {})
             other: {}
           }
         end
-        opts.merge!(in_internal_review: state == 'internal_review')
+        opts.merge!(
+          in_internal_review: state == 'internal_review',
+          internal_review_requested: @info_request.internal_review_requested?
+        )
         build_transitions_hash(opts)
       end
 
@@ -132,7 +135,11 @@ def pending_states(opts)
         if opts.fetch(:in_internal_review, false)
           states = %w[internal_review gone_postal]
         else
-          states = %w[
+          states = []
+          if opts.fetch(:internal_review_requested, false)
+            states += ['internal_review']
+          end
+          states += %w[
             waiting_response
             waiting_clarification
             gone_postal
@@ -141,7 +148,7 @@ def pending_states(opts)
             states += ['internal_review']
           end
         end
-        states
+        states.uniq
       end
 
       def complete_states(_opts = {})
diff --git a/app/models/info_request/state/transitions.rb b/app/models/info_request/state/transitions.rb
index 149719910ad..b884222b843 100644
--- a/app/models/info_request/state/transitions.rb
+++ b/app/models/info_request/state/transitions.rb
@@ -86,7 +86,8 @@ def self.owner_gone_postal_transition_label(_opts = {})
       end
 
       def self.owner_internal_review_transition_label(opts = {})
-        if opts.fetch(:in_internal_review, false)
+        if opts.fetch(:in_internal_review, false) ||
+            opts.fetch(:internal_review_requested, false)
           _("I'm still <strong>waiting</strong> for the internal review")
         else
           _("I'm waiting for an <strong>internal review</strong> response")
@@ -139,7 +140,8 @@ def self.other_user_gone_postal_transition_label(_opts = {})
       end
 
       def self.other_user_internal_review_transition_label(opts = {})
-        if opts.fetch(:in_internal_review, false)
+        if opts.fetch(:in_internal_review, false) ||
+            opts.fetch(:internal_review_requested, false)
           _("Still awaiting an <strong>internal review</strong>")
         else
           # To match what would happen if this method didn't exist, because
diff --git a/spec/models/info_request/state/calculator_spec.rb b/spec/models/info_request/state/calculator_spec.rb
index db80d486693..8c14dec394d 100644
--- a/spec/models/info_request/state/calculator_spec.rb
+++ b/spec/models/info_request/state/calculator_spec.rb
@@ -195,7 +195,11 @@
       end
     end
 
-    shared_examples 'internal_review' do
+    context "when the request is in internal_review" do
+      before :each do
+        info_request.set_described_state("internal_review")
+      end
+
       context "and the user is the owner" do
         it "returns only two pending states" do
           transitions = calculator.transitions(
@@ -233,23 +237,56 @@
       end
     end
 
-    context "when the request is in internal_review" do
-      before :each do
-        info_request.set_described_state("internal_review")
-      end
-
-      include_examples 'internal_review'
-    end
-
-    context "when the request was in internal_review" do
+    context "when the request received a response after being in internal_review" do
       let(:info_request) do
         FactoryBot.create(
           :info_request, :with_internal_review_request,
-          awaiting_description: true, described_state: 'waiting_response'
+          described_state: 'waiting_response'
         )
       end
 
-      include_examples 'internal_review'
+      before do
+        mail = Mail.new
+        mail.to info_request.incoming_email
+        mail.body 'Internal review reply'
+        info_request.receive(mail, mail.to_s)
+      end
+
+      context "and the user is the owner" do
+        it "returns only two pending states" do
+          transitions = calculator.transitions(
+            is_owning_user: true,
+            user_asked_to_update_status: false)
+          expected = %w[internal_review waiting_response waiting_clarification gone_postal]
+          expect(transitions[:pending].keys).to eq(expected)
+        end
+
+        it "returns a different label for the internal_review status" do
+          transitions = calculator.transitions(
+            is_owning_user: true,
+            user_asked_to_update_status: false)
+          expected = "I'm still <strong>waiting</strong> for the internal review"
+          expect(transitions[:pending]["internal_review"]).to eq expected
+        end
+      end
+
+      context "and the user is some other user" do
+        it "returns only two pending states" do
+          transitions = calculator.transitions(
+            is_owning_user: false,
+            user_asked_to_update_status: false)
+          expected = %w[internal_review waiting_response waiting_clarification gone_postal]
+          expect(transitions[:pending].keys).to eq(expected)
+        end
+
+        it "returns a different label for the internal_review status" do
+          transitions = calculator.transitions(
+            is_owning_user: false,
+            user_asked_to_update_status: false)
+          expected = "Still awaiting an <strong>internal review</strong>"
+          expect(transitions[:pending]["internal_review"]).to eq expected
+        end
+      end
     end
 
     context "when the request is in an 'other' state" do
diff --git a/spec/models/info_request_spec.rb b/spec/models/info_request_spec.rb
index 21b7c0b9298..c02e21504aa 100644
--- a/spec/models/info_request_spec.rb
+++ b/spec/models/info_request_spec.rb
@@ -1631,8 +1631,8 @@
     end
   end
 
-  describe '#internally_reviewed?' do
-    subject { info_request.internally_reviewed? }
+  describe '#internal_review_requested?' do
+    subject { info_request.internal_review_requested? }
 
     context 'when internal review has been sent' do
       let(:info_request) do