Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Several people who installed the app from F-Droid complain that it's impossible to uninstall #4974

Open
teolemon opened this issue Jan 12, 2024 · 18 comments
Labels

Comments

@teolemon
Copy link
Member

What

  • Several people who installed the app from F-Droid complain that it's impossible to uninstall

https://play.google.com/console/u/0/developers/4712693179220384697/app/4972942602078310258/user-feedback/review-details?reviewId=22c6d8b6-083c-4b6a-ad40-108149b4646f&corpus=PUBLIC_REVIEWS
Kim Irvine - Jan 8, 2024, 10:35 - I wish this app had minus stars. It is useless and it won't let me uninstall it.
Samsung Galaxy A12 - Android 13

https://play.google.com/console/u/0/developers/4712693179220384697/app/4972942602078310258/user-feedback/review-details?reviewId=fe91772c-772a-47f0-8d5f-b8412f806c86&corpus=PUBLIC_REVIEWS
Star ControLH- Jan 8, 2024, 19:07 - Can't uninstall the f-droid version again. Afraid playstore version may have the same problem again also. Don't want to install both for fear of more problems and conflicts
Device: Samsung Galaxy Tab S7+ - Android 13

Star ControLH - Jan 8, 2024, 00:26 - Can't uninstall the F-Droid currently..again. I know 4 other people same problem. Afraid to install the Playstore version
https://play.google.com/console/u/0/developers/4712693179220384697/app/4972942602078310258/user-feedback/review-details?reviewId=4a7670e7-046f-4ad1-b06b-653cb2c6111f&corpus=PUBLIC_REVIEWS
Device: [Samsung Galaxy S20 Ultra 5G - Android version: Android 13 (SDK 33)

Dave King - Nov 19, 2023, 12:49 - (10 upvotes) Unable to uninstall this app as package installer kept failing (though not on other apps being removed). Eventually resorted to Playstore link which seems to have worked but after several resets and unusual error messages so still unsure if it is entirely gone snd, if so, how. Looks like it is either very buggy or malware, and I will not be reinstalling this if it cannot be trusted. I notice another reviewer had a similar issue but treated as entirely unique? It isn't.
https://play.google.com/console/u/0/developers/4712693179220384697/app/4972942602078310258/user-feedback/review-details?reviewId=9212526c-ae81-4a00-9537-ccb52c2aae91&corpus=PUBLIC_REVIEWS
Device: Samsung Galaxy A13 - Android version: Android 13 (SDK 33)

@M123-dev
Copy link
Member

10 upvotes????

I highly doubt that we are malware or so buggy. In fact, we can't even subscribe to uninstall events

  1. We are not system apps/pre-installed
  2. We do not allow to set the app as administrator

So don't know how that could happen, but it seems like some people have it 🤷🏼‍♂️

Maybe it could be fake reviews but always hoping for good in people I believe them

@teolemon
Copy link
Member Author

I think we'll know better if we ask them to take a photo of the app/for additional info.
I have little hope, because since some of them are mentioning F-Droid, I would assume tech savviness and would rule out a counterfeit/weaponized version of the app.

@g123k
Copy link
Collaborator

g123k commented Jan 15, 2024

The only guess I have may be related to hasFragileUserData: https://gist.github.com/agnostic-apollo/58def38fdb1c90563454974108ae52df

But we need a Samsung with Android 13, it's all what the issues have in common.

(BTW @teolemon we need to update the screenshots on Fdroid)

@RudySchockaert
Copy link

I have the same issue on my Samsung Tab 6 Lite with Android 13. If there is something you want me to try or to check, just name it.

@g123k
Copy link
Collaborator

g123k commented Feb 2, 2024

I have the same issue on my Samsung Tab 6 Lite with Android 13. If there is something you want me to try or to check, just name it.

If you can check the ADB log from the package manager, it would really help us

@RudySchockaert
Copy link

02-02 19:22:51.913 3621 3621 E AndroidRuntime: FATAL EXCEPTION: main
02-02 19:22:51.913 3621 3621 E AndroidRuntime: Process: com.google.android.packageinstaller, PID: 3621
02-02 19:22:51.913 3621 3621 E AndroidRuntime: java.lang.RuntimeException: Unable to start activity ComponentInfo{com.google.android.packageinstaller/com.android.packageinstaller.UninstallerActivity}: java.lang.SecurityException: Package com.google.android.packageinstaller from UID 10109 blocked by mode 1
02-02 19:22:51.913 3621 3621 E AndroidRuntime: at android.app.ActivityThread.performLaunchActivity(ActivityThread.java:4184)
02-02 19:22:51.913 3621 3621 E AndroidRuntime: at android.app.ActivityThread.handleLaunchActivity(ActivityThread.java:4340)
02-02 19:22:51.913 3621 3621 E AndroidRuntime: at android.app.servertransaction.LaunchActivityItem.execute(LaunchActivityItem.java:101)
02-02 19:22:51.913 3621 3621 E AndroidRuntime: at android.app.servertransaction.TransactionExecutor.executeCallbacks(TransactionExecutor.java:135)
02-02 19:22:51.913 3621 3621 E AndroidRuntime: at android.app.servertransaction.TransactionExecutor.execute(TransactionExecutor.java:95)
02-02 19:22:51.913 3621 3621 E AndroidRuntime: at android.app.ActivityThread$H.handleMessage(ActivityThread.java:2584)
02-02 19:22:51.913 3621 3621 E AndroidRuntime: at android.os.Handler.dispatchMessage(Handler.java:106)
02-02 19:22:51.913 3621 3621 E AndroidRuntime: at android.os.Looper.loopOnce(Looper.java:226)
02-02 19:22:51.913 3621 3621 E AndroidRuntime: at android.os.Looper.loop(Looper.java:313)
02-02 19:22:51.913 3621 3621 E AndroidRuntime: at android.app.ActivityThread.main(ActivityThread.java:8810)
02-02 19:22:51.913 3621 3621 E AndroidRuntime: at java.lang.reflect.Method.invoke(Native Method)
02-02 19:22:51.913 3621 3621 E AndroidRuntime: at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:604)
02-02 19:22:51.913 3621 3621 E AndroidRuntime: at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1067)
02-02 19:22:51.913 3621 3621 E AndroidRuntime: Caused by: java.lang.SecurityException: Package com.google.android.packageinstaller from UID 10109 blocked by mode 1
02-02 19:22:51.913 3621 3621 E AndroidRuntime: at android.os.Parcel.createExceptionOrNull(Parcel.java:3023)
02-02 19:22:51.913 3621 3621 E AndroidRuntime: at android.os.Parcel.createException(Parcel.java:3007)
02-02 19:22:51.913 3621 3621 E AndroidRuntime: at android.os.Parcel.readException(Parcel.java:2990)
02-02 19:22:51.913 3621 3621 E AndroidRuntime: at android.os.Parcel.readException(Parcel.java:2932)
02-02 19:22:51.913 3621 3621 E AndroidRuntime: at android.app.usage.IStorageStatsManager$Stub$Proxy.queryStatsForPackage(IStorageStatsManager.java:504)
02-02 19:22:51.913 3621 3621 E AndroidRuntime: at android.app.usage.StorageStatsManager.queryStatsForPackage(StorageStatsManager.java:213)
02-02 19:22:51.913 3621 3621 E AndroidRuntime: at com.android.packageinstaller.handheld.UninstallAlertDialogFragment.getAppDataSizeForUser(UninstallAlertDialogFragment.java:68)
02-02 19:22:51.913 3621 3621 E AndroidRuntime: at com.android.packageinstaller.handheld.UninstallAlertDialogFragment.getAppDataSize(UninstallAlertDialogFragment.java:101)
02-02 19:22:51.913 3621 3621 E AndroidRuntime: at com.android.packageinstaller.handheld.UninstallAlertDialogFragment.onCreateDialog(UninstallAlertDialogFragment.java:174)
02-02 19:22:51.913 3621 3621 E AndroidRuntime: at android.app.DialogFragment.onGetLayoutInflater(DialogFragment.java:418)
02-02 19:22:51.913 3621 3621 E AndroidRuntime: at android.app.Fragment.performGetLayoutInflater(Fragment.java:1322)
02-02 19:22:51.913 3621 3621 E AndroidRuntime: at android.app.FragmentManagerImpl.moveToState(FragmentManager.java:1303)
02-02 19:22:51.913 3621 3621 E AndroidRuntime: at android.app.FragmentManagerImpl.addAddedFragments(FragmentManager.java:2431)
02-02 19:22:51.913 3621 3621 E AndroidRuntime: at android.app.FragmentManagerImpl.executeOpsTogether(FragmentManager.java:2210)
02-02 19:22:51.913 3621 3621 E AndroidRuntime: at android.app.FragmentManagerImpl.removeRedundantOperationsAndExecute(FragmentManager.java:2166)
02-02 19:22:51.913 3621 3621 E AndroidRuntime: at android.app.FragmentManagerImpl.execPendingActions(FragmentManager.java:2067)
02-02 19:22:51.913 3621 3621 E AndroidRuntime: at android.app.FragmentManagerImpl.dispatchMoveToState(FragmentManager.java:3057)
02-02 19:22:51.913 3621 3621 E AndroidRuntime: at android.app.FragmentManagerImpl.dispatchActivityCreated(FragmentManager.java:3004)
02-02 19:22:51.913 3621 3621 E AndroidRuntime: at android.app.FragmentController.dispatchActivityCreated(FragmentController.java:185)
02-02 19:22:51.913 3621 3621 E AndroidRuntime: at android.app.Activity.performCreate(Activity.java:8665)
02-02 19:22:51.913 3621 3621 E AndroidRuntime: at android.app.Activity.performCreate(Activity.java:8636)
02-02 19:22:51.913 3621 3621 E AndroidRuntime: at android.app.Instrumentation.callActivityOnCreate(Instrumentation.java:1417)
02-02 19:22:51.913 3621 3621 E AndroidRuntime: at android.app.ActivityThread.performLaunchActivity(ActivityThread.java:4165)
02-02 19:22:51.913 3621 3621 E AndroidRuntime: ... 12 more
02-02 19:22:51.913 3621 3621 E AndroidRuntime: Caused by: android.os.RemoteException: Remote stack trace:
02-02 19:22:51.913 3621 3621 E AndroidRuntime: at com.android.server.usage.StorageStatsService.enforceStatsPermission(StorageStatsService.java:210)
02-02 19:22:51.913 3621 3621 E AndroidRuntime: at com.android.server.usage.StorageStatsService.queryStatsForPackage(StorageStatsService.java:350)
02-02 19:22:51.913 3621 3621 E AndroidRuntime: at android.app.usage.IStorageStatsManager$Stub.onTransact(IStorageStatsManager.java:264)
02-02 19:22:51.913 3621 3621 E AndroidRuntime: at android.os.Binder.execTransactInternal(Binder.java:1316)
02-02 19:22:51.913 3621 3621 E AndroidRuntime: at android.os.Binder.execTransact(Binder.java:1280)
02-02 19:22:51.913 3621 3621 E AndroidRuntime:

@RudySchockaert
Copy link

Hope this is what you need. If you need more, just say the word.

@g123k
Copy link
Collaborator

g123k commented Feb 3, 2024

This blocked by mode 1 is a bit strange:

  • This app was only installed by the Google Play or by another store (eg: F-droid)
  • Do you have a work profile on your device?

@RudySchockaert
Copy link

RudySchockaert commented Feb 3, 2024

I installed with Fdroid.
I do not have a work profile

package:openfoodfacts.github.scrachx.openfood installer=com.google.android.packageinstaller

@g123k
Copy link
Collaborator

g123k commented Feb 3, 2024

OK, thank you.
And if you try to uninstall with the command line, is-there any specific error:

adb shell pm uninstall openfoodfacts.github.scrachx.openfood
And maybe what's the output of:

adb shell pm dump openfoodfacts.github.scrachx.openfood

@RudySchockaert
Copy link

RudySchockaert commented Feb 3, 2024

dump.txt

rudys@p51s:~/tmp$ adb shell pm uninstall openfoodfacts.github.scrachx.openfood
Success

Now it's gone.
If you want me to reinstall and do other tests, I've got time.

@g123k
Copy link
Collaborator

g123k commented Feb 3, 2024

dump.txt

rudys@p51s:~/tmp$ adb shell pm uninstall openfoodfacts.github.scrachx.openfood Success

Now it's gone. If you want me to reinstall and do other tests, I've got time.

If it works with the uninstall command line, that's very strange and clearly seems to be an issue with Samsung devices.
I clearly need to find a device to better understand

@RudySchockaert
Copy link

RudySchockaert commented Feb 3, 2024

I just reinstalled from Fdroid and have the same issue. (version: 4.12.0-ZXing-FDroid)

I now also installed from Play Store and that seems to be a different version: 4.12.0+1257-MLKit-GooglePlayStore.
Beavior is different. The one from PlayStore first shows some introduction screens. It uninstalls as expected.

Doesn't this look like a packaging issue?

package:openfoodfacts.github.scrachx.openfood installer=com.google.android.packageinstaller
FDroid-dump.txt


package:org.openfoodfacts.scanner installer=com.android.vending
PlayStore-dump.txt

install permissions:
android.permission.FOREGROUND_SERVICE: granted=true

@g123k
Copy link
Collaborator

g123k commented Feb 4, 2024

I just reinstalled from Fdroid and have the same issue. (version: 4.12.0-ZXing-FDroid)

I now also installed from Play Store and that seems to be a different version: 4.12.0+1257-MLKit-GooglePlayStore. Beavior is different. The one from PlayStore first shows some introduction screens. It uninstalls as expected.

Doesn't this look like a packaging issue?

package:openfoodfacts.github.scrachx.openfood installer=com.google.android.packageinstaller FDroid-dump.txt

package:org.openfoodfacts.scanner installer=com.android.vending PlayStore-dump.txt

install permissions: android.permission.FOREGROUND_SERVICE: granted=true

No they are 2 versions.
Just to be sure of the behavior, with the FDroid version, can you try to uninstall from:

  • The FDroid app
  • Your launcher
  • The device settings

We have mixed feedbacks about errors, with some people also having issues with the Google Play variant.
That's why it isn't easy to understand the root cause.

@RudySchockaert
Copy link

Uninstall with FDroid app :
FDroid.txt

Uninstall from launcher :
Launcher.txt

Uninstall from Settings :
Settings.txt

I can send you the entire logcat file privately if you'd like. It also contains the installation.

@RudySchockaert
Copy link

I also installed from Play Store.
Uninstall from launcher:
PlayStore-Launcher.txt

Uninstall from Settings:
PlayStore-Settings.txt

Uninstall from Play Store: sucessful

@g123k
Copy link
Collaborator

g123k commented Feb 13, 2024

I have a Samsung with Android 13 and I have absolutely NO issue to uninstall the app (both from the Google Play and F-Droid).

@RudySchockaert Once the app is "uninstalled", what's the output of the dump command, please?

@teolemon teolemon added the 🐛 bug Something isn't working label Feb 22, 2024
@RudySchockaert
Copy link

Sorry for the delay.
Here it is:
dump.txt

@teolemon teolemon removed the 🐛 bug Something isn't working label Oct 18, 2024
Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Labels
Projects
Status: 💬 To discuss and validate
Development

No branches or pull requests

4 participants