From eac83aa85ffca7784ff885068cf57d88609e1cb6 Mon Sep 17 00:00:00 2001 From: Tarek Ziade Date: Fri, 26 Jan 2024 11:28:44 +0100 Subject: [PATCH 1/2] Update account-recovery.yml - changed the delay to reflect the current reality - add a check box to tell the admin if the user has lost the recovery codes as well to avoid one extra round trip --- .github/ISSUE_TEMPLATE/account-recovery.yml | 10 +++++++++- 1 file changed, 9 insertions(+), 1 deletion(-) diff --git a/.github/ISSUE_TEMPLATE/account-recovery.yml b/.github/ISSUE_TEMPLATE/account-recovery.yml index f058919..6645310 100644 --- a/.github/ISSUE_TEMPLATE/account-recovery.yml +++ b/.github/ISSUE_TEMPLATE/account-recovery.yml @@ -25,6 +25,7 @@ body: State the reason for your request - Lost access to email address - Lost 2FA authentication app or security token + - Lost recovery codes validations: required: true @@ -46,8 +47,15 @@ body: description: | By their nature account recovery issues are labor intensive. The PyPI team has limited resources available for their completion. - There may be a delay of a week or more between responses for these issues. + There may be a delay of few months or more between responses for these issues. options: - label: I understand that it may take a significant amount of time to process my account recovery request. required: true + +- type: checkboxes + attributes: + label: Recovery code lost + options: + - label: I have lost my 2FA authentication app or security token, and my recovery code as well + required: false ... From 1416d2f5bb485c227b5bb546cf9552c1bf89f7a1 Mon Sep 17 00:00:00 2001 From: Tarek Ziade Date: Fri, 26 Jan 2024 11:59:59 +0100 Subject: [PATCH 2/2] Update .github/ISSUE_TEMPLATE/account-recovery.yml Co-authored-by: Paul Moore --- .github/ISSUE_TEMPLATE/account-recovery.yml | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/.github/ISSUE_TEMPLATE/account-recovery.yml b/.github/ISSUE_TEMPLATE/account-recovery.yml index 6645310..8c8494d 100644 --- a/.github/ISSUE_TEMPLATE/account-recovery.yml +++ b/.github/ISSUE_TEMPLATE/account-recovery.yml @@ -47,7 +47,7 @@ body: description: | By their nature account recovery issues are labor intensive. The PyPI team has limited resources available for their completion. - There may be a delay of few months or more between responses for these issues. + There may be an extended delay between responses for these issues. options: - label: I understand that it may take a significant amount of time to process my account recovery request. required: true