Cannot arm or disarm location_home

[brenmcg57]

I had a working installation with an automation to arm and disarm the Home location. This stopped working a few days ago. When I try clicking the Arm Home or Arm Away buttons of the location_home card, I get the following popup at the bottom of the screen:

Failed to call service alarm_control_panel/alarm_arm_home. 'NoneType' object has no attribute 'get'

I only have the default Aarlo recommended config sections.

I tried a clean HA install and got the same result. I also tried allowing upgrades to the .8 beta versions. No change in behavior.
Keep in mind that my 2FA is working fine. I can see the camera and interact with their cards.

Maybe not interesting, but now the user_location_home (not to be confused with location_home) card has both arm and disarm buttons and they are interactive, but my Arlo app shows no effect of clicking them. Only the location_home buttons did anything before.

[twrecked]

Anything in here help: #687

Other than that I will need

• the version you are using
• your config (minus the sensitive pieces)
• and some debug logs, see here and here on how to encrypt the logs.

[anachronox99]

Hi I have the same problem.

the Alarm panel that got setup once i installed aarlo does not change its status when I change it in the Arlo mobile app or website. So if I change Alarm status from Armed_away to Disabled in the app, the HA entity status does not change.

Likewise changing it in HA does not reflect the change to Arlo app.

HA info:
Core
2023.11.3
Supervisor
2023.11.3
Operating System
11.1
Frontend
20231030.2

my config:

aarlo:
  host: https://my.arlo.com
  username: XXX
  password: XXX
  db_motion_time: 30
  db_ding_time: 10
  recent_time: 10
  last_format: '%d-%m %H:%M'
  refresh_devices_every: 2
  tfa_host: 'imap.gmail.com'
  tfa_username: XXX
  tfa_password: XXX
  backend: sse

alarm_control_panel:
  - platform: manual  
    code: XXX
    code_arm_required: true
    name: Home alarm
    #pending_time: 3
    arming_time: 3
  - platform: aarlo
    away_mode_name: Armed
    disarmed_mode_name: Disarmed
    trigger_time: 30
    alarm_volume: 8

[brenmcg57]

Update: I don't think its the aarlo plugin right now. I think I might have run afoul of some Arlo WAF. I cannot login to my dashboard in the browser from my home network. The instant I click login I get a banner on their site that I have No Internet. (lol ok,) or an instant "Request Timed Out."

If I get behind another public IP using a vpn, I can authenticate. I came across this thread and I am trying to confirm I'm having a similar issue: https://community.arlo.com/t5/Arlo-Pro/You-are-unable-to-access-ocapi-app-arlo-com/m-p/1920672

[brenmcg57]

I was able to confirm that I am having the issue linked in my post just above this. Chrome devtools shows me:

Access to XMLHttpRequest at 'https://ocapi-app.arlo.com/api/auth' from origin 'https://my.arlo.com' has been blocked by CORS policy: Response to preflight request doesn't pass access control check: No 'Access-Control-Allow-Origin' header is present on the requested resource.

I believe I am dealing with two issues. I originally posted when I could still interact with my cameras but I could not change the alarm panel mode. Now I have a new issue, where I am blocked from authenticating to my arlo cloud instance from my public IP. I am trying to get Arlo support to unblock my IP. Maybe that'll magically fix my first issue.

[twrecked]

Good luck with the blocking issue. Is there any way you can get a new IP?

@anachronox99 (and @brenmcg57 when you're unblocked) try removing the host: config, getting locations from my.arlo.com fails.

[anachronox99]

HI @twrecked -> so remove the host line altogether, not replace it with some other values?

[twrecked]

Yes, remove it, the default (https://myapi.arlo.com) is correct.

[anachronox99]

OK did that and restarted. My Arlo app shows my status as "Arm Home" and home assistant shows status as armed_away. I then tried to disarm in HA from the Alarm panel lovelace element by clicking 'Disarm' and nothing happened. I then went to the Arlo app and changed status to 'Standby' and waited a minute - HA did not refresh it's status.

[twrecked]

@anachronox99 I'm going to need some logs.

Turn on verbose debug.

And encrypt it with the link in that section.

[anachronox99]

Here you go

homeassistant.log
homeassistant-1.log

[twrecked]

There was no arlo related debug in the logs. You need to update your config and reboot. There will be a lot of stuff from aarlo and pyaarlo.

[anachronox99]

homeassistant.log
ok pls try this. I did a grep and there was some aarlo content not much though.

[twrecked]

My bad, I missed a step. You need to add this to you configuration.yaml to turn on the logging. You'll know when it's working - there is a lot of debug.

logger:
  default: info
  logs:
    pyaarlo: debug
    custom_components.aarlo: debug

[anachronox99]

My bad, I missed a step. You need to add this to you configuration.yaml to turn on the logging. You'll know when it's working - there is a lot of debug.

logger:
  default: info
  logs:
    pyaarlo: debug
    custom_components.aarlo: debug

New logs:
homeassistant.log

[brenmcg57]

Looks like my public IP finally got unblocked by Arlo.com security. Who knows, maybe there was a cooldown period. I didn't try to authenticate for 24 hours then was able to login to my Arlo dashboard from a browser.

Since I had butchered my Aarlo instance I started clean with a new install on the latest stable. No problems now! I can interact with all cameras and arm/disarm location_home.

I kind of wish I'd discovered something that could have helped @anachronox99. I'm happy to provide anything from my setup that might be useful for comparison.

[twrecked]

@brenmcg57 That's great. Sometimes you just need to give them time to forget you!

@anachronox99 Logs look good, I'll take a good look at them.

edit:
@anachronox99 Which alarm are you trying to arm? I can see 3 being created.

[anachronox99]

I made 3 attempts to arm the alarm.

1. From the UI, I hit Disarm in the lovelace element.

2. From the dev panel, I called a service - first trying to arm it, then trying to disarm it.

[twrecked]

You've been moved over to locations so that one doesn't work anymore. This is an Arlo thing.

Look for an entity called alarm_control_panel.location_Home.

[anachronox99]

yup that fixed it! Thanks. so I now appear to have 3 alarm_control_panel entities created - the second one works. I'll disable the others.

[twrecked]

It's a pain for sure. I'll look to tidy this up later. Disabling for now is the way to go.

[brenmcg57]

Looks like we're both operational.