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Unified Login & Sign-Up: "unknown_user" error is tracked when signing up with Google #90

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staskus opened this issue Aug 9, 2022 · 0 comments

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@staskus
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staskus commented Aug 9, 2022

The social login failure message is logged when signing up with a Google account that is not associated with the WordPress.com account.

{"success":false,"data":{"errors":[{"code":"unknown_user","message":"Hmm, we can't find a WordPress.com account for that social login. Please double check your information and try again."}]}}

These logs can be misleading when tracking user log in issues.

Steps to reproduce:

  1. On the Prologue Screen, tap "Log in or sign up with WordPress.com"
  2. Tap Continue with Google.
  3. Pick a Google account that is not associated with a WordPress.com account.
  4. Notice the Sign-Up Confirmation screen
  5. Finish the sign up
  6. Open Me
  7. Help & Support
  8. Application Logs
  9. See "Hmm, we can't find a WordPress.com account for that social login. Please double check your information and try again." error

According to these past changes, it should not be happening anymore.

Screen.Recording.2022-08-09.at.14.46.55.mov

misleading application logs

Same on iOS:
IMG_BB881E4FED57-1

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