diff --git a/locale/cs/LC_MESSAGES/user-docs.po b/locale/cs/LC_MESSAGES/user-docs.po index 5e5e7a51..13c3044a 100644 --- a/locale/cs/LC_MESSAGES/user-docs.po +++ b/locale/cs/LC_MESSAGES/user-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad (for Agents)\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2023-11-09 13:15+0100\n" +"POT-Creation-Date: 2023-12-04 12:38+0100\n" "PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n" "Last-Translator: Automatically generated\n" "Language-Team: none\n" @@ -1271,7 +1271,7 @@ msgid "" msgstr "" #: ../snippets/ticket-state-type-circles.rst:4 -#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:221 +#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:227 msgid "|grn|" msgstr "" @@ -2035,9 +2035,9 @@ msgstr "" #: ../basics/service-ticket/create.rst:58 msgid "" -"📞 For phone calls, record the details of your conversation. These notes will " -"not be sent to the customer (though he may be able to see them if he has a " -"Zammad account)." +"📞 For phone calls, record the details of your conversation. These notes " +"will not be sent to the customer (though he may be able to see them if he " +"has a Zammad account)." msgstr "" #: ../basics/service-ticket/create.rst:62 @@ -2046,8 +2046,8 @@ msgstr "" #: ../snippets/ui-protip-message-editor-features.rst:3 msgid "" -"The message editor supports 📋 copying-and-pasting (or dragging-and-dropping) " -"of **🔤 rich text**, **🌄 images** and **📎 file attachments**." +"The message editor supports 📋 copying-and-pasting (or dragging-and-" +"dropping) of **🔤 rich text**, **🌄 images** and **📎 file attachments**." msgstr "" #: ../snippets/ui-protip-message-editor-features.rst:6 @@ -2242,8 +2242,9 @@ msgstr "" msgid "" "What about the **deletion of articles**? In Zammad, you can only delete " "articles that you have created yourself and which are not older than 10 " -"minutes. To see the \"delete\" button in articles of the type \"communication" -"\" (emails, calls), their visibility has to be switched to internal first." +"minutes. To see the \"delete\" button in articles of the type " +"\"communication\" (emails, calls), their visibility has to be switched to " +"internal first." msgstr "" #: ../basics/service-ticket/follow-up.rst:107 @@ -2464,7 +2465,8 @@ msgid "" "problematic *per se,* but it does lead to a lot of unnecessary clutter in " "the :doc:`overviews menu `. (It can be much worse when, " "for example, a customer service rep sees tickets meant for your HR " -"department, and finds out how much their colleagues in sales are making! 💸💸💸)" +"department, and finds out how much their colleagues in sales are making! 💸💸" +"💸)" msgstr "" #: ../basics/service-ticket/settings/group.rst:25 @@ -4173,8 +4175,8 @@ msgstr "" #: ../extras/chat.rst:51 msgid "" -"📝 Chats can be **renamed** or **tagged**, and record technical details about " -"the customer’s connection." +"📝 Chats can be **renamed** or **tagged**, and record technical details " +"about the customer’s connection." msgstr "" #: ../extras/chat.rst:0 @@ -4856,42 +4858,48 @@ msgid "" "permissions" msgstr "" -#: ../extras/knowledge-base.rst:0 -msgid "Permissions of a parent category are inherited!" +#: ../extras/knowledge-base.rst:162 +msgid "" +"In general, permissions of a parent category are inherited! If you want to " +"grant edit permissions for a sub-category for a specific role for example, " +"set the upper level to \"reader\" and the desired sub-category to " +"\"editor\". The other way round is not possible (permissions can only be " +"widened, not restricted). If you can't select permissions in the table, this " +"could be the reason." msgstr "" -#: ../extras/knowledge-base.rst:0 -msgid "Public answers are always available!" +#: ../extras/knowledge-base.rst:169 +msgid "Be aware that public answers are always available!" msgstr "" -#: ../extras/knowledge-base.rst:165 +#: ../extras/knowledge-base.rst:171 msgid "**⚙️ Roles require knowledge base reader permission**" msgstr "" -#: ../extras/knowledge-base.rst:167 +#: ../extras/knowledge-base.rst:173 msgid "" "Your administrator has to provide the relevant groups with reader " "permissions for the knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:170 +#: ../extras/knowledge-base.rst:176 msgid "**🥵 Beware of visibility levels**" msgstr "" -#: ../extras/knowledge-base.rst:172 +#: ../extras/knowledge-base.rst:178 msgid "" "Knowledge base reader permission means that affected users can see " "**internal answers**. This is a potential issue if you're not dividing " "carefully!" msgstr "" -#: ../extras/knowledge-base.rst:176 +#: ../extras/knowledge-base.rst:182 msgid "" "If you're unsure, please ask your administrator to configure the :admin-docs:" "`role permissions ` accordingly." msgstr "" -#: ../extras/knowledge-base.rst:181 +#: ../extras/knowledge-base.rst:187 msgid "Editing Answers" msgstr "" @@ -4899,7 +4907,7 @@ msgstr "" msgid "Edit answer" msgstr "" -#: ../extras/knowledge-base.rst:187 +#: ../extras/knowledge-base.rst:193 msgid "" "The knowledge base editor comes equipped with the same **rich text editing " "capabilities** available in the Zammad ticket composer. That means you can " @@ -4908,19 +4916,19 @@ msgid "" "attachments and links!" msgstr "" -#: ../extras/knowledge-base.rst:193 +#: ../extras/knowledge-base.rst:199 msgid "🤷 **Why are there four kinds of links?**" msgstr "" -#: ../extras/knowledge-base.rst:196 +#: ../extras/knowledge-base.rst:202 msgid "🔗 **Weblink**" msgstr "" -#: ../extras/knowledge-base.rst:196 +#: ../extras/knowledge-base.rst:202 msgid "URLs pointing to other websites." msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:206 msgid "💡 **Link Answer**" msgstr "" @@ -4932,7 +4940,7 @@ msgstr "" msgid "(Will not break if destination URL changes.)" msgstr "" -#: ../extras/knowledge-base.rst:204 +#: ../extras/knowledge-base.rst:210 msgid "📋 **Linked Tickets**" msgstr "" @@ -4944,7 +4952,7 @@ msgstr "" msgid "(Visible only in Preview and Edit Modes.)" msgstr "" -#: ../extras/knowledge-base.rst:211 +#: ../extras/knowledge-base.rst:217 msgid "🏷️ **Tags**" msgstr "" @@ -4962,38 +4970,38 @@ msgstr "" msgid "Screencast showing tags on answers" msgstr "" -#: ../extras/knowledge-base.rst:216 +#: ../extras/knowledge-base.rst:222 msgid "" "🙈 Set the **visibility** of an answer to control who can see an article, or " "schedule it to be published at a later date. Articles are **color-coded** " "according to their visibility:" msgstr "" -#: ../extras/knowledge-base.rst:221 +#: ../extras/knowledge-base.rst:227 msgid "**Public** (visible to everyone)" msgstr "" -#: ../extras/knowledge-base.rst:223 +#: ../extras/knowledge-base.rst:229 msgid "|blu|" msgstr "" -#: ../extras/knowledge-base.rst:223 +#: ../extras/knowledge-base.rst:229 msgid "**Internal** (visible to agents & editors only)" msgstr "" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:231 msgid "|gry|" msgstr "" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:231 msgid "**Draft/Scheduled/Archived** (visible to editors only)" msgstr "" -#: ../extras/knowledge-base.rst:241 +#: ../extras/knowledge-base.rst:247 msgid "Using answers in ticket articles" msgstr "" -#: ../extras/knowledge-base.rst:243 +#: ../extras/knowledge-base.rst:249 msgid "" "As soon as the knowledge base contains one or more answers, you can use " "these just like text modules. Instead of ``::`` just use ``??`` to open the " @@ -5001,22 +5009,22 @@ msgid "" "all languages available." msgstr "" -#: ../extras/knowledge-base.rst:248 +#: ../extras/knowledge-base.rst:254 msgid "" "If you've found what you've been looking for, simply hit your ENTER-Key to " "load the answer into the ticket article. This way you don't have to throw " "URLs at your customer and provide the answer right away." msgstr "" -#: ../extras/knowledge-base.rst:252 +#: ../extras/knowledge-base.rst:258 msgid "Loading answers into articles *does not* replace article content." msgstr "" -#: ../extras/knowledge-base.rst:258 +#: ../extras/knowledge-base.rst:264 msgid "Screencast showing how to insert KB answers into articles" msgstr "" -#: ../extras/knowledge-base.rst:258 +#: ../extras/knowledge-base.rst:264 msgid "Use ``??`` to find and load knowledge base answers into ticket articles" msgstr "" @@ -6138,8 +6146,8 @@ msgstr "" #: ../extras/shared-drafts.rst:50 msgid "" -"If you're in a new ticket dialogue *after selecting the ticket group*, the 📝 " -"button will indicate the shared drafts function to be available." +"If you're in a new ticket dialogue *after selecting the ticket group*, the " +"📝 button will indicate the shared drafts function to be available." msgstr "" #: ../extras/shared-drafts.rst:55 diff --git a/locale/da/LC_MESSAGES/user-docs.po b/locale/da/LC_MESSAGES/user-docs.po index 4f86b2c2..b95fca3c 100644 --- a/locale/da/LC_MESSAGES/user-docs.po +++ b/locale/da/LC_MESSAGES/user-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad (for Agents)\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2023-11-09 13:15+0100\n" +"POT-Creation-Date: 2023-12-04 12:38+0100\n" "PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n" "Last-Translator: Automatically generated\n" "Language-Team: none\n" @@ -1271,7 +1271,7 @@ msgid "" msgstr "" #: ../snippets/ticket-state-type-circles.rst:4 -#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:221 +#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:227 msgid "|grn|" msgstr "" @@ -2035,9 +2035,9 @@ msgstr "" #: ../basics/service-ticket/create.rst:58 msgid "" -"📞 For phone calls, record the details of your conversation. These notes will " -"not be sent to the customer (though he may be able to see them if he has a " -"Zammad account)." +"📞 For phone calls, record the details of your conversation. These notes " +"will not be sent to the customer (though he may be able to see them if he " +"has a Zammad account)." msgstr "" #: ../basics/service-ticket/create.rst:62 @@ -2046,8 +2046,8 @@ msgstr "" #: ../snippets/ui-protip-message-editor-features.rst:3 msgid "" -"The message editor supports 📋 copying-and-pasting (or dragging-and-dropping) " -"of **🔤 rich text**, **🌄 images** and **📎 file attachments**." +"The message editor supports 📋 copying-and-pasting (or dragging-and-" +"dropping) of **🔤 rich text**, **🌄 images** and **📎 file attachments**." msgstr "" #: ../snippets/ui-protip-message-editor-features.rst:6 @@ -2242,8 +2242,9 @@ msgstr "" msgid "" "What about the **deletion of articles**? In Zammad, you can only delete " "articles that you have created yourself and which are not older than 10 " -"minutes. To see the \"delete\" button in articles of the type \"communication" -"\" (emails, calls), their visibility has to be switched to internal first." +"minutes. To see the \"delete\" button in articles of the type " +"\"communication\" (emails, calls), their visibility has to be switched to " +"internal first." msgstr "" #: ../basics/service-ticket/follow-up.rst:107 @@ -2464,7 +2465,8 @@ msgid "" "problematic *per se,* but it does lead to a lot of unnecessary clutter in " "the :doc:`overviews menu `. (It can be much worse when, " "for example, a customer service rep sees tickets meant for your HR " -"department, and finds out how much their colleagues in sales are making! 💸💸💸)" +"department, and finds out how much their colleagues in sales are making! 💸💸" +"💸)" msgstr "" #: ../basics/service-ticket/settings/group.rst:25 @@ -4173,8 +4175,8 @@ msgstr "" #: ../extras/chat.rst:51 msgid "" -"📝 Chats can be **renamed** or **tagged**, and record technical details about " -"the customer’s connection." +"📝 Chats can be **renamed** or **tagged**, and record technical details " +"about the customer’s connection." msgstr "" #: ../extras/chat.rst:0 @@ -4856,42 +4858,48 @@ msgid "" "permissions" msgstr "" -#: ../extras/knowledge-base.rst:0 -msgid "Permissions of a parent category are inherited!" +#: ../extras/knowledge-base.rst:162 +msgid "" +"In general, permissions of a parent category are inherited! If you want to " +"grant edit permissions for a sub-category for a specific role for example, " +"set the upper level to \"reader\" and the desired sub-category to " +"\"editor\". The other way round is not possible (permissions can only be " +"widened, not restricted). If you can't select permissions in the table, this " +"could be the reason." msgstr "" -#: ../extras/knowledge-base.rst:0 -msgid "Public answers are always available!" +#: ../extras/knowledge-base.rst:169 +msgid "Be aware that public answers are always available!" msgstr "" -#: ../extras/knowledge-base.rst:165 +#: ../extras/knowledge-base.rst:171 msgid "**⚙️ Roles require knowledge base reader permission**" msgstr "" -#: ../extras/knowledge-base.rst:167 +#: ../extras/knowledge-base.rst:173 msgid "" "Your administrator has to provide the relevant groups with reader " "permissions for the knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:170 +#: ../extras/knowledge-base.rst:176 msgid "**🥵 Beware of visibility levels**" msgstr "" -#: ../extras/knowledge-base.rst:172 +#: ../extras/knowledge-base.rst:178 msgid "" "Knowledge base reader permission means that affected users can see " "**internal answers**. This is a potential issue if you're not dividing " "carefully!" msgstr "" -#: ../extras/knowledge-base.rst:176 +#: ../extras/knowledge-base.rst:182 msgid "" "If you're unsure, please ask your administrator to configure the :admin-docs:" "`role permissions ` accordingly." msgstr "" -#: ../extras/knowledge-base.rst:181 +#: ../extras/knowledge-base.rst:187 msgid "Editing Answers" msgstr "" @@ -4899,7 +4907,7 @@ msgstr "" msgid "Edit answer" msgstr "" -#: ../extras/knowledge-base.rst:187 +#: ../extras/knowledge-base.rst:193 msgid "" "The knowledge base editor comes equipped with the same **rich text editing " "capabilities** available in the Zammad ticket composer. That means you can " @@ -4908,19 +4916,19 @@ msgid "" "attachments and links!" msgstr "" -#: ../extras/knowledge-base.rst:193 +#: ../extras/knowledge-base.rst:199 msgid "🤷 **Why are there four kinds of links?**" msgstr "" -#: ../extras/knowledge-base.rst:196 +#: ../extras/knowledge-base.rst:202 msgid "🔗 **Weblink**" msgstr "" -#: ../extras/knowledge-base.rst:196 +#: ../extras/knowledge-base.rst:202 msgid "URLs pointing to other websites." msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:206 msgid "💡 **Link Answer**" msgstr "" @@ -4932,7 +4940,7 @@ msgstr "" msgid "(Will not break if destination URL changes.)" msgstr "" -#: ../extras/knowledge-base.rst:204 +#: ../extras/knowledge-base.rst:210 msgid "📋 **Linked Tickets**" msgstr "" @@ -4944,7 +4952,7 @@ msgstr "" msgid "(Visible only in Preview and Edit Modes.)" msgstr "" -#: ../extras/knowledge-base.rst:211 +#: ../extras/knowledge-base.rst:217 msgid "🏷️ **Tags**" msgstr "" @@ -4962,38 +4970,38 @@ msgstr "" msgid "Screencast showing tags on answers" msgstr "" -#: ../extras/knowledge-base.rst:216 +#: ../extras/knowledge-base.rst:222 msgid "" "🙈 Set the **visibility** of an answer to control who can see an article, or " "schedule it to be published at a later date. Articles are **color-coded** " "according to their visibility:" msgstr "" -#: ../extras/knowledge-base.rst:221 +#: ../extras/knowledge-base.rst:227 msgid "**Public** (visible to everyone)" msgstr "" -#: ../extras/knowledge-base.rst:223 +#: ../extras/knowledge-base.rst:229 msgid "|blu|" msgstr "" -#: ../extras/knowledge-base.rst:223 +#: ../extras/knowledge-base.rst:229 msgid "**Internal** (visible to agents & editors only)" msgstr "" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:231 msgid "|gry|" msgstr "" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:231 msgid "**Draft/Scheduled/Archived** (visible to editors only)" msgstr "" -#: ../extras/knowledge-base.rst:241 +#: ../extras/knowledge-base.rst:247 msgid "Using answers in ticket articles" msgstr "" -#: ../extras/knowledge-base.rst:243 +#: ../extras/knowledge-base.rst:249 msgid "" "As soon as the knowledge base contains one or more answers, you can use " "these just like text modules. Instead of ``::`` just use ``??`` to open the " @@ -5001,22 +5009,22 @@ msgid "" "all languages available." msgstr "" -#: ../extras/knowledge-base.rst:248 +#: ../extras/knowledge-base.rst:254 msgid "" "If you've found what you've been looking for, simply hit your ENTER-Key to " "load the answer into the ticket article. This way you don't have to throw " "URLs at your customer and provide the answer right away." msgstr "" -#: ../extras/knowledge-base.rst:252 +#: ../extras/knowledge-base.rst:258 msgid "Loading answers into articles *does not* replace article content." msgstr "" -#: ../extras/knowledge-base.rst:258 +#: ../extras/knowledge-base.rst:264 msgid "Screencast showing how to insert KB answers into articles" msgstr "" -#: ../extras/knowledge-base.rst:258 +#: ../extras/knowledge-base.rst:264 msgid "Use ``??`` to find and load knowledge base answers into ticket articles" msgstr "" @@ -6138,8 +6146,8 @@ msgstr "" #: ../extras/shared-drafts.rst:50 msgid "" -"If you're in a new ticket dialogue *after selecting the ticket group*, the 📝 " -"button will indicate the shared drafts function to be available." +"If you're in a new ticket dialogue *after selecting the ticket group*, the " +"📝 button will indicate the shared drafts function to be available." msgstr "" #: ../extras/shared-drafts.rst:55 diff --git a/locale/de/LC_MESSAGES/user-docs.po b/locale/de/LC_MESSAGES/user-docs.po index 5a90744a..13299828 100644 --- a/locale/de/LC_MESSAGES/user-docs.po +++ b/locale/de/LC_MESSAGES/user-docs.po @@ -7,8 +7,8 @@ msgid "" msgstr "" "Project-Id-Version: Zammad (for Agents)\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2023-11-09 13:15+0100\n" -"PO-Revision-Date: 2023-11-23 13:00+0000\n" +"POT-Creation-Date: 2023-12-04 12:38+0100\n" +"PO-Revision-Date: 2023-12-08 08:00+0000\n" "Last-Translator: Ralf Schmid \n" "Language-Team: German \n" @@ -17,7 +17,7 @@ msgstr "" "Content-Type: text/plain; charset=UTF-8\n" "Content-Transfer-Encoding: 8bit\n" "Plural-Forms: nplurals=2; plural=n != 1;\n" -"X-Generator: Weblate 5.0.2\n" +"X-Generator: Weblate 5.2.1\n" #: ../advanced/keyboard-shortcuts.rst:4 msgid "Keyboard Shortcuts" @@ -1452,7 +1452,7 @@ msgstr "" "**Farbcodes:**" #: ../snippets/ticket-state-type-circles.rst:4 -#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:221 +#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:227 msgid "|grn|" msgstr "|grn|" @@ -6034,19 +6034,32 @@ msgstr "" "Bildschirmaufzeichnung zeigt die Sichtbarkeitseinstellungen für Kategorien " "für differenzierte Kategorieberechtigungen" -#: ../extras/knowledge-base.rst:0 -msgid "Permissions of a parent category are inherited!" -msgstr "Zugriffsrechte für Eltern-Kategorien werden vererbt!" +#: ../extras/knowledge-base.rst:162 +msgid "" +"In general, permissions of a parent category are inherited! If you want to " +"grant edit permissions for a sub-category for a specific role for example, " +"set the upper level to \"reader\" and the desired sub-category to " +"\"editor\". The other way round is not possible (permissions can only be " +"widened, not restricted). If you can't select permissions in the table, this " +"could be the reason." +msgstr "" +"Im Allgemeinen werden die Rechte einer übergeordneten Kategorie vererbt! " +"Wenn Sie z.B. einer bestimmten Rolle Bearbeitungsrechte für eine " +"Unterkategorie erteilen wollen, setzen Sie die übergeordnete Ebene auf " +"\"Reader\" und die gewünschte Unterkategorie auf \"Editor\". Der umgekehrte " +"Weg ist nicht möglich (Berechtigungen können nur erweitert, nicht " +"eingeschränkt werden). Wenn Sie in der Tabelle keine Berechtigungen " +"auswählen können, könnte dies der Grund dafür sein." -#: ../extras/knowledge-base.rst:0 -msgid "Public answers are always available!" -msgstr "Öffentliche Antworten sind immer verfügbar!" +#: ../extras/knowledge-base.rst:169 +msgid "Be aware that public answers are always available!" +msgstr "Beachten Sie, dass öffentliche Antworten immer verfügbar sind!" -#: ../extras/knowledge-base.rst:165 +#: ../extras/knowledge-base.rst:171 msgid "**⚙️ Roles require knowledge base reader permission**" msgstr "**⚙️ Rollen erfordern Wissensdatenbank-Reader-Rechte**" -#: ../extras/knowledge-base.rst:167 +#: ../extras/knowledge-base.rst:173 msgid "" "Your administrator has to provide the relevant groups with reader " "permissions for the knowledge base." @@ -6054,11 +6067,11 @@ msgstr "" "Ihr Administrator muss die relevanten Gruppen mit Reader-Rechten für die " "Wissensdatenbank versehen." -#: ../extras/knowledge-base.rst:170 +#: ../extras/knowledge-base.rst:176 msgid "**🥵 Beware of visibility levels**" msgstr "**🥵 Beachten Sie Sichtbarkeitsebenen**" -#: ../extras/knowledge-base.rst:172 +#: ../extras/knowledge-base.rst:178 msgid "" "Knowledge base reader permission means that affected users can see " "**internal answers**. This is a potential issue if you're not dividing " @@ -6068,7 +6081,7 @@ msgstr "" "Antworten**. Das ist ein mögliches Risiko falls Sie nicht umsichtig " "aufteilen!" -#: ../extras/knowledge-base.rst:176 +#: ../extras/knowledge-base.rst:182 msgid "" "If you're unsure, please ask your administrator to configure the :admin-docs:" "`role permissions ` accordingly." @@ -6077,7 +6090,7 @@ msgstr "" "`Rollenberechtigungen ` entsprechend " "zu konfigurieren." -#: ../extras/knowledge-base.rst:181 +#: ../extras/knowledge-base.rst:187 msgid "Editing Answers" msgstr "Antworten bearbeiten" @@ -6085,7 +6098,7 @@ msgstr "Antworten bearbeiten" msgid "Edit answer" msgstr "Antwort editieren" -#: ../extras/knowledge-base.rst:187 +#: ../extras/knowledge-base.rst:193 msgid "" "The knowledge base editor comes equipped with the same **rich text editing " "capabilities** available in the Zammad ticket composer. That means you can " @@ -6100,19 +6113,19 @@ msgstr "" "Text-Formatierungen, Aufzählungszeichen und mehr einzubinden. Es können " "sogar Dateianhänge und Links hinzugefügt werden!" -#: ../extras/knowledge-base.rst:193 +#: ../extras/knowledge-base.rst:199 msgid "🤷 **Why are there four kinds of links?**" msgstr "🤷 **Warum gibt es vier Arten von Links?**" -#: ../extras/knowledge-base.rst:196 +#: ../extras/knowledge-base.rst:202 msgid "🔗 **Weblink**" msgstr "🔗 **Weblink**" -#: ../extras/knowledge-base.rst:196 +#: ../extras/knowledge-base.rst:202 msgid "URLs pointing to other websites." msgstr "URLs, die auf andere Websites verweisen." -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:206 msgid "💡 **Link Answer**" msgstr "💡 **Link zu einer Antwort**" @@ -6124,7 +6137,7 @@ msgstr "Interne Verweise auf andere Antworten der Wissensdatenbank." msgid "(Will not break if destination URL changes.)" msgstr "(Wird nicht ungültig, wenn sich die Ziel-URL ändert.)" -#: ../extras/knowledge-base.rst:204 +#: ../extras/knowledge-base.rst:210 msgid "📋 **Linked Tickets**" msgstr "📋 **Verlinkte Tickets**" @@ -6136,7 +6149,7 @@ msgstr "Interne Verweise auf Zammad-Tickets." msgid "(Visible only in Preview and Edit Modes.)" msgstr "(Nur im Vorschau- und Bearbeitungsmodus sichtbar.)" -#: ../extras/knowledge-base.rst:211 +#: ../extras/knowledge-base.rst:217 msgid "🏷️ **Tags**" msgstr "🏷️ **Schlagworte**" @@ -6158,7 +6171,7 @@ msgstr "" msgid "Screencast showing tags on answers" msgstr "Screencast zeigt Tags an Antworten" -#: ../extras/knowledge-base.rst:216 +#: ../extras/knowledge-base.rst:222 msgid "" "🙈 Set the **visibility** of an answer to control who can see an article, or " "schedule it to be published at a later date. Articles are **color-coded** " @@ -6169,31 +6182,31 @@ msgstr "" "späteren Zeitpunkt. Artikel werden entsprechend ihrer Sichtbarkeit " "**farblich gekennzeichnet**:" -#: ../extras/knowledge-base.rst:221 +#: ../extras/knowledge-base.rst:227 msgid "**Public** (visible to everyone)" msgstr "**Öffentlich** (für jeden sichtbar)" -#: ../extras/knowledge-base.rst:223 +#: ../extras/knowledge-base.rst:229 msgid "|blu|" msgstr "|blu|" -#: ../extras/knowledge-base.rst:223 +#: ../extras/knowledge-base.rst:229 msgid "**Internal** (visible to agents & editors only)" msgstr "**Intern** (nur sichtbar für Agenten und Bearbeiter)" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:231 msgid "|gry|" msgstr "|gry|" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:231 msgid "**Draft/Scheduled/Archived** (visible to editors only)" msgstr "**Entwurf / geplant / archiviert** (sichtbar nur für Bearbeiter)" -#: ../extras/knowledge-base.rst:241 +#: ../extras/knowledge-base.rst:247 msgid "Using answers in ticket articles" msgstr "Antworten in Ticket-Artikeln benutzen" -#: ../extras/knowledge-base.rst:243 +#: ../extras/knowledge-base.rst:249 msgid "" "As soon as the knowledge base contains one or more answers, you can use " "these just like text modules. Instead of ``::`` just use ``??`` to open the " @@ -6205,7 +6218,7 @@ msgstr "" "``??`` um den Suchdialog zu öffnen. Die Suche sucht Volltext in dem Body und " "Titel aller verfügbaren Sprachen der Antwort." -#: ../extras/knowledge-base.rst:248 +#: ../extras/knowledge-base.rst:254 msgid "" "If you've found what you've been looking for, simply hit your ENTER-Key to " "load the answer into the ticket article. This way you don't have to throw " @@ -6215,17 +6228,17 @@ msgstr "" "Taste, um die Antwort direkt in den Ticket-Artikel zu laden. So müssen Sie " "Ihrem Kunden keinen Link zuwerfen und liefern die Antwort direkt." -#: ../extras/knowledge-base.rst:252 +#: ../extras/knowledge-base.rst:258 msgid "Loading answers into articles *does not* replace article content." msgstr "Das Laden von Antworten in Artikel *ersetzt nicht* den Artikel-Inhalt." -#: ../extras/knowledge-base.rst:258 +#: ../extras/knowledge-base.rst:264 msgid "Screencast showing how to insert KB answers into articles" msgstr "" "Bildschirmaufzeichnung zeigt wie man Wissensdatenbankantworten in Artikeln " "einfügt" -#: ../extras/knowledge-base.rst:258 +#: ../extras/knowledge-base.rst:264 msgid "Use ``??`` to find and load knowledge base answers into ticket articles" msgstr "" "Benutzen Sie ``??`` um Knowledge Base Antworten zu finden und in Artikel zu " @@ -8442,6 +8455,9 @@ msgstr "" "docs:`System- ` und :admin-docs:`Admin-Dokumentationen ` verfügbar." +#~ msgid "Permissions of a parent category are inherited!" +#~ msgstr "Zugriffsrechte für Eltern-Kategorien werden vererbt!" + #~ msgid "`Google Authenticator`_" #~ msgstr "`Google Authenticator`_" diff --git a/locale/es/LC_MESSAGES/user-docs.po b/locale/es/LC_MESSAGES/user-docs.po index 9649e9e4..8c416447 100644 --- a/locale/es/LC_MESSAGES/user-docs.po +++ b/locale/es/LC_MESSAGES/user-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad (for Agents)\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2023-11-09 13:15+0100\n" +"POT-Creation-Date: 2023-12-04 12:38+0100\n" "PO-Revision-Date: 2023-09-20 14:18+0000\n" "Last-Translator: Arturo \n" "Language-Team: Spanish `. (It can be much worse when, " "for example, a customer service rep sees tickets meant for your HR " -"department, and finds out how much their colleagues in sales are making! 💸💸💸)" +"department, and finds out how much their colleagues in sales are making! 💸💸" +"💸)" msgstr "" #: ../basics/service-ticket/settings/group.rst:25 @@ -4296,8 +4298,8 @@ msgstr "" #: ../extras/chat.rst:51 msgid "" -"📝 Chats can be **renamed** or **tagged**, and record technical details about " -"the customer’s connection." +"📝 Chats can be **renamed** or **tagged**, and record technical details " +"about the customer’s connection." msgstr "" #: ../extras/chat.rst:0 @@ -4979,42 +4981,48 @@ msgid "" "permissions" msgstr "" -#: ../extras/knowledge-base.rst:0 -msgid "Permissions of a parent category are inherited!" +#: ../extras/knowledge-base.rst:162 +msgid "" +"In general, permissions of a parent category are inherited! If you want to " +"grant edit permissions for a sub-category for a specific role for example, " +"set the upper level to \"reader\" and the desired sub-category to " +"\"editor\". The other way round is not possible (permissions can only be " +"widened, not restricted). If you can't select permissions in the table, this " +"could be the reason." msgstr "" -#: ../extras/knowledge-base.rst:0 -msgid "Public answers are always available!" +#: ../extras/knowledge-base.rst:169 +msgid "Be aware that public answers are always available!" msgstr "" -#: ../extras/knowledge-base.rst:165 +#: ../extras/knowledge-base.rst:171 msgid "**⚙️ Roles require knowledge base reader permission**" msgstr "" -#: ../extras/knowledge-base.rst:167 +#: ../extras/knowledge-base.rst:173 msgid "" "Your administrator has to provide the relevant groups with reader " "permissions for the knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:170 +#: ../extras/knowledge-base.rst:176 msgid "**🥵 Beware of visibility levels**" msgstr "" -#: ../extras/knowledge-base.rst:172 +#: ../extras/knowledge-base.rst:178 msgid "" "Knowledge base reader permission means that affected users can see " "**internal answers**. This is a potential issue if you're not dividing " "carefully!" msgstr "" -#: ../extras/knowledge-base.rst:176 +#: ../extras/knowledge-base.rst:182 msgid "" "If you're unsure, please ask your administrator to configure the :admin-docs:" "`role permissions ` accordingly." msgstr "" -#: ../extras/knowledge-base.rst:181 +#: ../extras/knowledge-base.rst:187 msgid "Editing Answers" msgstr "" @@ -5022,7 +5030,7 @@ msgstr "" msgid "Edit answer" msgstr "" -#: ../extras/knowledge-base.rst:187 +#: ../extras/knowledge-base.rst:193 msgid "" "The knowledge base editor comes equipped with the same **rich text editing " "capabilities** available in the Zammad ticket composer. That means you can " @@ -5031,19 +5039,19 @@ msgid "" "attachments and links!" msgstr "" -#: ../extras/knowledge-base.rst:193 +#: ../extras/knowledge-base.rst:199 msgid "🤷 **Why are there four kinds of links?**" msgstr "" -#: ../extras/knowledge-base.rst:196 +#: ../extras/knowledge-base.rst:202 msgid "🔗 **Weblink**" msgstr "" -#: ../extras/knowledge-base.rst:196 +#: ../extras/knowledge-base.rst:202 msgid "URLs pointing to other websites." msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:206 msgid "💡 **Link Answer**" msgstr "" @@ -5055,7 +5063,7 @@ msgstr "" msgid "(Will not break if destination URL changes.)" msgstr "" -#: ../extras/knowledge-base.rst:204 +#: ../extras/knowledge-base.rst:210 msgid "📋 **Linked Tickets**" msgstr "" @@ -5067,7 +5075,7 @@ msgstr "" msgid "(Visible only in Preview and Edit Modes.)" msgstr "" -#: ../extras/knowledge-base.rst:211 +#: ../extras/knowledge-base.rst:217 msgid "🏷️ **Tags**" msgstr "" @@ -5085,38 +5093,38 @@ msgstr "" msgid "Screencast showing tags on answers" msgstr "" -#: ../extras/knowledge-base.rst:216 +#: ../extras/knowledge-base.rst:222 msgid "" "🙈 Set the **visibility** of an answer to control who can see an article, or " "schedule it to be published at a later date. Articles are **color-coded** " "according to their visibility:" msgstr "" -#: ../extras/knowledge-base.rst:221 +#: ../extras/knowledge-base.rst:227 msgid "**Public** (visible to everyone)" msgstr "" -#: ../extras/knowledge-base.rst:223 +#: ../extras/knowledge-base.rst:229 msgid "|blu|" msgstr "" -#: ../extras/knowledge-base.rst:223 +#: ../extras/knowledge-base.rst:229 msgid "**Internal** (visible to agents & editors only)" msgstr "" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:231 msgid "|gry|" msgstr "" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:231 msgid "**Draft/Scheduled/Archived** (visible to editors only)" msgstr "" -#: ../extras/knowledge-base.rst:241 +#: ../extras/knowledge-base.rst:247 msgid "Using answers in ticket articles" msgstr "" -#: ../extras/knowledge-base.rst:243 +#: ../extras/knowledge-base.rst:249 msgid "" "As soon as the knowledge base contains one or more answers, you can use " "these just like text modules. Instead of ``::`` just use ``??`` to open the " @@ -5124,22 +5132,22 @@ msgid "" "all languages available." msgstr "" -#: ../extras/knowledge-base.rst:248 +#: ../extras/knowledge-base.rst:254 msgid "" "If you've found what you've been looking for, simply hit your ENTER-Key to " "load the answer into the ticket article. This way you don't have to throw " "URLs at your customer and provide the answer right away." msgstr "" -#: ../extras/knowledge-base.rst:252 +#: ../extras/knowledge-base.rst:258 msgid "Loading answers into articles *does not* replace article content." msgstr "" -#: ../extras/knowledge-base.rst:258 +#: ../extras/knowledge-base.rst:264 msgid "Screencast showing how to insert KB answers into articles" msgstr "" -#: ../extras/knowledge-base.rst:258 +#: ../extras/knowledge-base.rst:264 msgid "Use ``??`` to find and load knowledge base answers into ticket articles" msgstr "" @@ -6275,8 +6283,8 @@ msgstr "" #: ../extras/shared-drafts.rst:50 msgid "" -"If you're in a new ticket dialogue *after selecting the ticket group*, the 📝 " -"button will indicate the shared drafts function to be available." +"If you're in a new ticket dialogue *after selecting the ticket group*, the " +"📝 button will indicate the shared drafts function to be available." msgstr "" #: ../extras/shared-drafts.rst:55 @@ -6365,8 +6373,8 @@ msgid "" "enter a meaning full name and click on the \"Create\" button." msgstr "" "Si estas listo para guardar el boceto, clickea en 📝 en el panel derecho del " -"ticket, introduce un nombre completo significativo y clickea el botón \"Crear" -"\"." +"ticket, introduce un nombre completo significativo y clickea el botón " +"\"Crear\"." #: ../extras/shared-drafts.rst:0 msgid "" diff --git a/locale/es_CO/LC_MESSAGES/user-docs.po b/locale/es_CO/LC_MESSAGES/user-docs.po index 809aeff1..d6a020b1 100644 --- a/locale/es_CO/LC_MESSAGES/user-docs.po +++ b/locale/es_CO/LC_MESSAGES/user-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad (for Agents)\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2023-11-09 13:15+0100\n" +"POT-Creation-Date: 2023-12-04 12:38+0100\n" "PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n" "Last-Translator: Automatically generated\n" "Language-Team: none\n" @@ -1271,7 +1271,7 @@ msgid "" msgstr "" #: ../snippets/ticket-state-type-circles.rst:4 -#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:221 +#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:227 msgid "|grn|" msgstr "" @@ -2035,9 +2035,9 @@ msgstr "" #: ../basics/service-ticket/create.rst:58 msgid "" -"📞 For phone calls, record the details of your conversation. These notes will " -"not be sent to the customer (though he may be able to see them if he has a " -"Zammad account)." +"📞 For phone calls, record the details of your conversation. These notes " +"will not be sent to the customer (though he may be able to see them if he " +"has a Zammad account)." msgstr "" #: ../basics/service-ticket/create.rst:62 @@ -2046,8 +2046,8 @@ msgstr "" #: ../snippets/ui-protip-message-editor-features.rst:3 msgid "" -"The message editor supports 📋 copying-and-pasting (or dragging-and-dropping) " -"of **🔤 rich text**, **🌄 images** and **📎 file attachments**." +"The message editor supports 📋 copying-and-pasting (or dragging-and-" +"dropping) of **🔤 rich text**, **🌄 images** and **📎 file attachments**." msgstr "" #: ../snippets/ui-protip-message-editor-features.rst:6 @@ -2242,8 +2242,9 @@ msgstr "" msgid "" "What about the **deletion of articles**? In Zammad, you can only delete " "articles that you have created yourself and which are not older than 10 " -"minutes. To see the \"delete\" button in articles of the type \"communication" -"\" (emails, calls), their visibility has to be switched to internal first." +"minutes. To see the \"delete\" button in articles of the type " +"\"communication\" (emails, calls), their visibility has to be switched to " +"internal first." msgstr "" #: ../basics/service-ticket/follow-up.rst:107 @@ -2464,7 +2465,8 @@ msgid "" "problematic *per se,* but it does lead to a lot of unnecessary clutter in " "the :doc:`overviews menu `. (It can be much worse when, " "for example, a customer service rep sees tickets meant for your HR " -"department, and finds out how much their colleagues in sales are making! 💸💸💸)" +"department, and finds out how much their colleagues in sales are making! 💸💸" +"💸)" msgstr "" #: ../basics/service-ticket/settings/group.rst:25 @@ -4173,8 +4175,8 @@ msgstr "" #: ../extras/chat.rst:51 msgid "" -"📝 Chats can be **renamed** or **tagged**, and record technical details about " -"the customer’s connection." +"📝 Chats can be **renamed** or **tagged**, and record technical details " +"about the customer’s connection." msgstr "" #: ../extras/chat.rst:0 @@ -4856,42 +4858,48 @@ msgid "" "permissions" msgstr "" -#: ../extras/knowledge-base.rst:0 -msgid "Permissions of a parent category are inherited!" +#: ../extras/knowledge-base.rst:162 +msgid "" +"In general, permissions of a parent category are inherited! If you want to " +"grant edit permissions for a sub-category for a specific role for example, " +"set the upper level to \"reader\" and the desired sub-category to " +"\"editor\". The other way round is not possible (permissions can only be " +"widened, not restricted). If you can't select permissions in the table, this " +"could be the reason." msgstr "" -#: ../extras/knowledge-base.rst:0 -msgid "Public answers are always available!" +#: ../extras/knowledge-base.rst:169 +msgid "Be aware that public answers are always available!" msgstr "" -#: ../extras/knowledge-base.rst:165 +#: ../extras/knowledge-base.rst:171 msgid "**⚙️ Roles require knowledge base reader permission**" msgstr "" -#: ../extras/knowledge-base.rst:167 +#: ../extras/knowledge-base.rst:173 msgid "" "Your administrator has to provide the relevant groups with reader " "permissions for the knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:170 +#: ../extras/knowledge-base.rst:176 msgid "**🥵 Beware of visibility levels**" msgstr "" -#: ../extras/knowledge-base.rst:172 +#: ../extras/knowledge-base.rst:178 msgid "" "Knowledge base reader permission means that affected users can see " "**internal answers**. This is a potential issue if you're not dividing " "carefully!" msgstr "" -#: ../extras/knowledge-base.rst:176 +#: ../extras/knowledge-base.rst:182 msgid "" "If you're unsure, please ask your administrator to configure the :admin-docs:" "`role permissions ` accordingly." msgstr "" -#: ../extras/knowledge-base.rst:181 +#: ../extras/knowledge-base.rst:187 msgid "Editing Answers" msgstr "" @@ -4899,7 +4907,7 @@ msgstr "" msgid "Edit answer" msgstr "" -#: ../extras/knowledge-base.rst:187 +#: ../extras/knowledge-base.rst:193 msgid "" "The knowledge base editor comes equipped with the same **rich text editing " "capabilities** available in the Zammad ticket composer. That means you can " @@ -4908,19 +4916,19 @@ msgid "" "attachments and links!" msgstr "" -#: ../extras/knowledge-base.rst:193 +#: ../extras/knowledge-base.rst:199 msgid "🤷 **Why are there four kinds of links?**" msgstr "" -#: ../extras/knowledge-base.rst:196 +#: ../extras/knowledge-base.rst:202 msgid "🔗 **Weblink**" msgstr "" -#: ../extras/knowledge-base.rst:196 +#: ../extras/knowledge-base.rst:202 msgid "URLs pointing to other websites." msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:206 msgid "💡 **Link Answer**" msgstr "" @@ -4932,7 +4940,7 @@ msgstr "" msgid "(Will not break if destination URL changes.)" msgstr "" -#: ../extras/knowledge-base.rst:204 +#: ../extras/knowledge-base.rst:210 msgid "📋 **Linked Tickets**" msgstr "" @@ -4944,7 +4952,7 @@ msgstr "" msgid "(Visible only in Preview and Edit Modes.)" msgstr "" -#: ../extras/knowledge-base.rst:211 +#: ../extras/knowledge-base.rst:217 msgid "🏷️ **Tags**" msgstr "" @@ -4962,38 +4970,38 @@ msgstr "" msgid "Screencast showing tags on answers" msgstr "" -#: ../extras/knowledge-base.rst:216 +#: ../extras/knowledge-base.rst:222 msgid "" "🙈 Set the **visibility** of an answer to control who can see an article, or " "schedule it to be published at a later date. Articles are **color-coded** " "according to their visibility:" msgstr "" -#: ../extras/knowledge-base.rst:221 +#: ../extras/knowledge-base.rst:227 msgid "**Public** (visible to everyone)" msgstr "" -#: ../extras/knowledge-base.rst:223 +#: ../extras/knowledge-base.rst:229 msgid "|blu|" msgstr "" -#: ../extras/knowledge-base.rst:223 +#: ../extras/knowledge-base.rst:229 msgid "**Internal** (visible to agents & editors only)" msgstr "" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:231 msgid "|gry|" msgstr "" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:231 msgid "**Draft/Scheduled/Archived** (visible to editors only)" msgstr "" -#: ../extras/knowledge-base.rst:241 +#: ../extras/knowledge-base.rst:247 msgid "Using answers in ticket articles" msgstr "" -#: ../extras/knowledge-base.rst:243 +#: ../extras/knowledge-base.rst:249 msgid "" "As soon as the knowledge base contains one or more answers, you can use " "these just like text modules. Instead of ``::`` just use ``??`` to open the " @@ -5001,22 +5009,22 @@ msgid "" "all languages available." msgstr "" -#: ../extras/knowledge-base.rst:248 +#: ../extras/knowledge-base.rst:254 msgid "" "If you've found what you've been looking for, simply hit your ENTER-Key to " "load the answer into the ticket article. This way you don't have to throw " "URLs at your customer and provide the answer right away." msgstr "" -#: ../extras/knowledge-base.rst:252 +#: ../extras/knowledge-base.rst:258 msgid "Loading answers into articles *does not* replace article content." msgstr "" -#: ../extras/knowledge-base.rst:258 +#: ../extras/knowledge-base.rst:264 msgid "Screencast showing how to insert KB answers into articles" msgstr "" -#: ../extras/knowledge-base.rst:258 +#: ../extras/knowledge-base.rst:264 msgid "Use ``??`` to find and load knowledge base answers into ticket articles" msgstr "" @@ -6138,8 +6146,8 @@ msgstr "" #: ../extras/shared-drafts.rst:50 msgid "" -"If you're in a new ticket dialogue *after selecting the ticket group*, the 📝 " -"button will indicate the shared drafts function to be available." +"If you're in a new ticket dialogue *after selecting the ticket group*, the " +"📝 button will indicate the shared drafts function to be available." msgstr "" #: ../extras/shared-drafts.rst:55 diff --git a/locale/es_MX/LC_MESSAGES/user-docs.po b/locale/es_MX/LC_MESSAGES/user-docs.po index 2d5753bd..cae39888 100644 --- a/locale/es_MX/LC_MESSAGES/user-docs.po +++ b/locale/es_MX/LC_MESSAGES/user-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad (for Agents)\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2023-11-09 13:15+0100\n" +"POT-Creation-Date: 2023-12-04 12:38+0100\n" "PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n" "Last-Translator: Automatically generated\n" "Language-Team: none\n" @@ -1271,7 +1271,7 @@ msgid "" msgstr "" #: ../snippets/ticket-state-type-circles.rst:4 -#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:221 +#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:227 msgid "|grn|" msgstr "" @@ -2035,9 +2035,9 @@ msgstr "" #: ../basics/service-ticket/create.rst:58 msgid "" -"📞 For phone calls, record the details of your conversation. These notes will " -"not be sent to the customer (though he may be able to see them if he has a " -"Zammad account)." +"📞 For phone calls, record the details of your conversation. These notes " +"will not be sent to the customer (though he may be able to see them if he " +"has a Zammad account)." msgstr "" #: ../basics/service-ticket/create.rst:62 @@ -2046,8 +2046,8 @@ msgstr "" #: ../snippets/ui-protip-message-editor-features.rst:3 msgid "" -"The message editor supports 📋 copying-and-pasting (or dragging-and-dropping) " -"of **🔤 rich text**, **🌄 images** and **📎 file attachments**." +"The message editor supports 📋 copying-and-pasting (or dragging-and-" +"dropping) of **🔤 rich text**, **🌄 images** and **📎 file attachments**." msgstr "" #: ../snippets/ui-protip-message-editor-features.rst:6 @@ -2242,8 +2242,9 @@ msgstr "" msgid "" "What about the **deletion of articles**? In Zammad, you can only delete " "articles that you have created yourself and which are not older than 10 " -"minutes. To see the \"delete\" button in articles of the type \"communication" -"\" (emails, calls), their visibility has to be switched to internal first." +"minutes. To see the \"delete\" button in articles of the type " +"\"communication\" (emails, calls), their visibility has to be switched to " +"internal first." msgstr "" #: ../basics/service-ticket/follow-up.rst:107 @@ -2464,7 +2465,8 @@ msgid "" "problematic *per se,* but it does lead to a lot of unnecessary clutter in " "the :doc:`overviews menu `. (It can be much worse when, " "for example, a customer service rep sees tickets meant for your HR " -"department, and finds out how much their colleagues in sales are making! 💸💸💸)" +"department, and finds out how much their colleagues in sales are making! 💸💸" +"💸)" msgstr "" #: ../basics/service-ticket/settings/group.rst:25 @@ -4173,8 +4175,8 @@ msgstr "" #: ../extras/chat.rst:51 msgid "" -"📝 Chats can be **renamed** or **tagged**, and record technical details about " -"the customer’s connection." +"📝 Chats can be **renamed** or **tagged**, and record technical details " +"about the customer’s connection." msgstr "" #: ../extras/chat.rst:0 @@ -4856,42 +4858,48 @@ msgid "" "permissions" msgstr "" -#: ../extras/knowledge-base.rst:0 -msgid "Permissions of a parent category are inherited!" +#: ../extras/knowledge-base.rst:162 +msgid "" +"In general, permissions of a parent category are inherited! If you want to " +"grant edit permissions for a sub-category for a specific role for example, " +"set the upper level to \"reader\" and the desired sub-category to " +"\"editor\". The other way round is not possible (permissions can only be " +"widened, not restricted). If you can't select permissions in the table, this " +"could be the reason." msgstr "" -#: ../extras/knowledge-base.rst:0 -msgid "Public answers are always available!" +#: ../extras/knowledge-base.rst:169 +msgid "Be aware that public answers are always available!" msgstr "" -#: ../extras/knowledge-base.rst:165 +#: ../extras/knowledge-base.rst:171 msgid "**⚙️ Roles require knowledge base reader permission**" msgstr "" -#: ../extras/knowledge-base.rst:167 +#: ../extras/knowledge-base.rst:173 msgid "" "Your administrator has to provide the relevant groups with reader " "permissions for the knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:170 +#: ../extras/knowledge-base.rst:176 msgid "**🥵 Beware of visibility levels**" msgstr "" -#: ../extras/knowledge-base.rst:172 +#: ../extras/knowledge-base.rst:178 msgid "" "Knowledge base reader permission means that affected users can see " "**internal answers**. This is a potential issue if you're not dividing " "carefully!" msgstr "" -#: ../extras/knowledge-base.rst:176 +#: ../extras/knowledge-base.rst:182 msgid "" "If you're unsure, please ask your administrator to configure the :admin-docs:" "`role permissions ` accordingly." msgstr "" -#: ../extras/knowledge-base.rst:181 +#: ../extras/knowledge-base.rst:187 msgid "Editing Answers" msgstr "" @@ -4899,7 +4907,7 @@ msgstr "" msgid "Edit answer" msgstr "" -#: ../extras/knowledge-base.rst:187 +#: ../extras/knowledge-base.rst:193 msgid "" "The knowledge base editor comes equipped with the same **rich text editing " "capabilities** available in the Zammad ticket composer. That means you can " @@ -4908,19 +4916,19 @@ msgid "" "attachments and links!" msgstr "" -#: ../extras/knowledge-base.rst:193 +#: ../extras/knowledge-base.rst:199 msgid "🤷 **Why are there four kinds of links?**" msgstr "" -#: ../extras/knowledge-base.rst:196 +#: ../extras/knowledge-base.rst:202 msgid "🔗 **Weblink**" msgstr "" -#: ../extras/knowledge-base.rst:196 +#: ../extras/knowledge-base.rst:202 msgid "URLs pointing to other websites." msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:206 msgid "💡 **Link Answer**" msgstr "" @@ -4932,7 +4940,7 @@ msgstr "" msgid "(Will not break if destination URL changes.)" msgstr "" -#: ../extras/knowledge-base.rst:204 +#: ../extras/knowledge-base.rst:210 msgid "📋 **Linked Tickets**" msgstr "" @@ -4944,7 +4952,7 @@ msgstr "" msgid "(Visible only in Preview and Edit Modes.)" msgstr "" -#: ../extras/knowledge-base.rst:211 +#: ../extras/knowledge-base.rst:217 msgid "🏷️ **Tags**" msgstr "" @@ -4962,38 +4970,38 @@ msgstr "" msgid "Screencast showing tags on answers" msgstr "" -#: ../extras/knowledge-base.rst:216 +#: ../extras/knowledge-base.rst:222 msgid "" "🙈 Set the **visibility** of an answer to control who can see an article, or " "schedule it to be published at a later date. Articles are **color-coded** " "according to their visibility:" msgstr "" -#: ../extras/knowledge-base.rst:221 +#: ../extras/knowledge-base.rst:227 msgid "**Public** (visible to everyone)" msgstr "" -#: ../extras/knowledge-base.rst:223 +#: ../extras/knowledge-base.rst:229 msgid "|blu|" msgstr "" -#: ../extras/knowledge-base.rst:223 +#: ../extras/knowledge-base.rst:229 msgid "**Internal** (visible to agents & editors only)" msgstr "" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:231 msgid "|gry|" msgstr "" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:231 msgid "**Draft/Scheduled/Archived** (visible to editors only)" msgstr "" -#: ../extras/knowledge-base.rst:241 +#: ../extras/knowledge-base.rst:247 msgid "Using answers in ticket articles" msgstr "" -#: ../extras/knowledge-base.rst:243 +#: ../extras/knowledge-base.rst:249 msgid "" "As soon as the knowledge base contains one or more answers, you can use " "these just like text modules. Instead of ``::`` just use ``??`` to open the " @@ -5001,22 +5009,22 @@ msgid "" "all languages available." msgstr "" -#: ../extras/knowledge-base.rst:248 +#: ../extras/knowledge-base.rst:254 msgid "" "If you've found what you've been looking for, simply hit your ENTER-Key to " "load the answer into the ticket article. This way you don't have to throw " "URLs at your customer and provide the answer right away." msgstr "" -#: ../extras/knowledge-base.rst:252 +#: ../extras/knowledge-base.rst:258 msgid "Loading answers into articles *does not* replace article content." msgstr "" -#: ../extras/knowledge-base.rst:258 +#: ../extras/knowledge-base.rst:264 msgid "Screencast showing how to insert KB answers into articles" msgstr "" -#: ../extras/knowledge-base.rst:258 +#: ../extras/knowledge-base.rst:264 msgid "Use ``??`` to find and load knowledge base answers into ticket articles" msgstr "" @@ -6138,8 +6146,8 @@ msgstr "" #: ../extras/shared-drafts.rst:50 msgid "" -"If you're in a new ticket dialogue *after selecting the ticket group*, the 📝 " -"button will indicate the shared drafts function to be available." +"If you're in a new ticket dialogue *after selecting the ticket group*, the " +"📝 button will indicate the shared drafts function to be available." msgstr "" #: ../extras/shared-drafts.rst:55 diff --git a/locale/fa/LC_MESSAGES/user-docs.po b/locale/fa/LC_MESSAGES/user-docs.po index d6f5e9b1..f3409892 100644 --- a/locale/fa/LC_MESSAGES/user-docs.po +++ b/locale/fa/LC_MESSAGES/user-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad (for Agents)\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2023-11-09 13:15+0100\n" +"POT-Creation-Date: 2023-12-04 12:38+0100\n" "PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n" "Last-Translator: Automatically generated\n" "Language-Team: none\n" @@ -1271,7 +1271,7 @@ msgid "" msgstr "" #: ../snippets/ticket-state-type-circles.rst:4 -#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:221 +#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:227 msgid "|grn|" msgstr "" @@ -2035,9 +2035,9 @@ msgstr "" #: ../basics/service-ticket/create.rst:58 msgid "" -"📞 For phone calls, record the details of your conversation. These notes will " -"not be sent to the customer (though he may be able to see them if he has a " -"Zammad account)." +"📞 For phone calls, record the details of your conversation. These notes " +"will not be sent to the customer (though he may be able to see them if he " +"has a Zammad account)." msgstr "" #: ../basics/service-ticket/create.rst:62 @@ -2046,8 +2046,8 @@ msgstr "" #: ../snippets/ui-protip-message-editor-features.rst:3 msgid "" -"The message editor supports 📋 copying-and-pasting (or dragging-and-dropping) " -"of **🔤 rich text**, **🌄 images** and **📎 file attachments**." +"The message editor supports 📋 copying-and-pasting (or dragging-and-" +"dropping) of **🔤 rich text**, **🌄 images** and **📎 file attachments**." msgstr "" #: ../snippets/ui-protip-message-editor-features.rst:6 @@ -2242,8 +2242,9 @@ msgstr "" msgid "" "What about the **deletion of articles**? In Zammad, you can only delete " "articles that you have created yourself and which are not older than 10 " -"minutes. To see the \"delete\" button in articles of the type \"communication" -"\" (emails, calls), their visibility has to be switched to internal first." +"minutes. To see the \"delete\" button in articles of the type " +"\"communication\" (emails, calls), their visibility has to be switched to " +"internal first." msgstr "" #: ../basics/service-ticket/follow-up.rst:107 @@ -2464,7 +2465,8 @@ msgid "" "problematic *per se,* but it does lead to a lot of unnecessary clutter in " "the :doc:`overviews menu `. (It can be much worse when, " "for example, a customer service rep sees tickets meant for your HR " -"department, and finds out how much their colleagues in sales are making! 💸💸💸)" +"department, and finds out how much their colleagues in sales are making! 💸💸" +"💸)" msgstr "" #: ../basics/service-ticket/settings/group.rst:25 @@ -4173,8 +4175,8 @@ msgstr "" #: ../extras/chat.rst:51 msgid "" -"📝 Chats can be **renamed** or **tagged**, and record technical details about " -"the customer’s connection." +"📝 Chats can be **renamed** or **tagged**, and record technical details " +"about the customer’s connection." msgstr "" #: ../extras/chat.rst:0 @@ -4856,42 +4858,48 @@ msgid "" "permissions" msgstr "" -#: ../extras/knowledge-base.rst:0 -msgid "Permissions of a parent category are inherited!" +#: ../extras/knowledge-base.rst:162 +msgid "" +"In general, permissions of a parent category are inherited! If you want to " +"grant edit permissions for a sub-category for a specific role for example, " +"set the upper level to \"reader\" and the desired sub-category to " +"\"editor\". The other way round is not possible (permissions can only be " +"widened, not restricted). If you can't select permissions in the table, this " +"could be the reason." msgstr "" -#: ../extras/knowledge-base.rst:0 -msgid "Public answers are always available!" +#: ../extras/knowledge-base.rst:169 +msgid "Be aware that public answers are always available!" msgstr "" -#: ../extras/knowledge-base.rst:165 +#: ../extras/knowledge-base.rst:171 msgid "**⚙️ Roles require knowledge base reader permission**" msgstr "" -#: ../extras/knowledge-base.rst:167 +#: ../extras/knowledge-base.rst:173 msgid "" "Your administrator has to provide the relevant groups with reader " "permissions for the knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:170 +#: ../extras/knowledge-base.rst:176 msgid "**🥵 Beware of visibility levels**" msgstr "" -#: ../extras/knowledge-base.rst:172 +#: ../extras/knowledge-base.rst:178 msgid "" "Knowledge base reader permission means that affected users can see " "**internal answers**. This is a potential issue if you're not dividing " "carefully!" msgstr "" -#: ../extras/knowledge-base.rst:176 +#: ../extras/knowledge-base.rst:182 msgid "" "If you're unsure, please ask your administrator to configure the :admin-docs:" "`role permissions ` accordingly." msgstr "" -#: ../extras/knowledge-base.rst:181 +#: ../extras/knowledge-base.rst:187 msgid "Editing Answers" msgstr "" @@ -4899,7 +4907,7 @@ msgstr "" msgid "Edit answer" msgstr "" -#: ../extras/knowledge-base.rst:187 +#: ../extras/knowledge-base.rst:193 msgid "" "The knowledge base editor comes equipped with the same **rich text editing " "capabilities** available in the Zammad ticket composer. That means you can " @@ -4908,19 +4916,19 @@ msgid "" "attachments and links!" msgstr "" -#: ../extras/knowledge-base.rst:193 +#: ../extras/knowledge-base.rst:199 msgid "🤷 **Why are there four kinds of links?**" msgstr "" -#: ../extras/knowledge-base.rst:196 +#: ../extras/knowledge-base.rst:202 msgid "🔗 **Weblink**" msgstr "" -#: ../extras/knowledge-base.rst:196 +#: ../extras/knowledge-base.rst:202 msgid "URLs pointing to other websites." msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:206 msgid "💡 **Link Answer**" msgstr "" @@ -4932,7 +4940,7 @@ msgstr "" msgid "(Will not break if destination URL changes.)" msgstr "" -#: ../extras/knowledge-base.rst:204 +#: ../extras/knowledge-base.rst:210 msgid "📋 **Linked Tickets**" msgstr "" @@ -4944,7 +4952,7 @@ msgstr "" msgid "(Visible only in Preview and Edit Modes.)" msgstr "" -#: ../extras/knowledge-base.rst:211 +#: ../extras/knowledge-base.rst:217 msgid "🏷️ **Tags**" msgstr "" @@ -4962,38 +4970,38 @@ msgstr "" msgid "Screencast showing tags on answers" msgstr "" -#: ../extras/knowledge-base.rst:216 +#: ../extras/knowledge-base.rst:222 msgid "" "🙈 Set the **visibility** of an answer to control who can see an article, or " "schedule it to be published at a later date. Articles are **color-coded** " "according to their visibility:" msgstr "" -#: ../extras/knowledge-base.rst:221 +#: ../extras/knowledge-base.rst:227 msgid "**Public** (visible to everyone)" msgstr "" -#: ../extras/knowledge-base.rst:223 +#: ../extras/knowledge-base.rst:229 msgid "|blu|" msgstr "" -#: ../extras/knowledge-base.rst:223 +#: ../extras/knowledge-base.rst:229 msgid "**Internal** (visible to agents & editors only)" msgstr "" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:231 msgid "|gry|" msgstr "" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:231 msgid "**Draft/Scheduled/Archived** (visible to editors only)" msgstr "" -#: ../extras/knowledge-base.rst:241 +#: ../extras/knowledge-base.rst:247 msgid "Using answers in ticket articles" msgstr "" -#: ../extras/knowledge-base.rst:243 +#: ../extras/knowledge-base.rst:249 msgid "" "As soon as the knowledge base contains one or more answers, you can use " "these just like text modules. Instead of ``::`` just use ``??`` to open the " @@ -5001,22 +5009,22 @@ msgid "" "all languages available." msgstr "" -#: ../extras/knowledge-base.rst:248 +#: ../extras/knowledge-base.rst:254 msgid "" "If you've found what you've been looking for, simply hit your ENTER-Key to " "load the answer into the ticket article. This way you don't have to throw " "URLs at your customer and provide the answer right away." msgstr "" -#: ../extras/knowledge-base.rst:252 +#: ../extras/knowledge-base.rst:258 msgid "Loading answers into articles *does not* replace article content." msgstr "" -#: ../extras/knowledge-base.rst:258 +#: ../extras/knowledge-base.rst:264 msgid "Screencast showing how to insert KB answers into articles" msgstr "" -#: ../extras/knowledge-base.rst:258 +#: ../extras/knowledge-base.rst:264 msgid "Use ``??`` to find and load knowledge base answers into ticket articles" msgstr "" @@ -6138,8 +6146,8 @@ msgstr "" #: ../extras/shared-drafts.rst:50 msgid "" -"If you're in a new ticket dialogue *after selecting the ticket group*, the 📝 " -"button will indicate the shared drafts function to be available." +"If you're in a new ticket dialogue *after selecting the ticket group*, the " +"📝 button will indicate the shared drafts function to be available." msgstr "" #: ../extras/shared-drafts.rst:55 diff --git a/locale/fr/LC_MESSAGES/user-docs.po b/locale/fr/LC_MESSAGES/user-docs.po index 8119b363..38e3a214 100644 --- a/locale/fr/LC_MESSAGES/user-docs.po +++ b/locale/fr/LC_MESSAGES/user-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad (for Agents)\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2023-11-09 13:15+0100\n" +"POT-Creation-Date: 2023-12-04 12:38+0100\n" "PO-Revision-Date: 2023-01-12 16:10+0000\n" "Last-Translator: LahutaeMalcis \n" "Language-Team: French `. (It can be much worse when, " "for example, a customer service rep sees tickets meant for your HR " -"department, and finds out how much their colleagues in sales are making! 💸💸💸)" +"department, and finds out how much their colleagues in sales are making! 💸💸" +"💸)" msgstr "" "Sans les groupes, vos dix opérateurs pourraient voir (et répondre) à chaque " "ticket qui arrive, peu importe pour quel service ils sont. Ce n'est pas en " "soi problématique, mais cela peut engendrer un encombrement inutile dans le :" "doc:`menu aperçus `. (cela peut être pire encore quand, " "par exemple, un responsable du service client voit des tickets pour le " -"service RH, et trouve combien gagnent ses collègues du service des ventes! 💸💸" -"💸)" +"service RH, et trouve combien gagnent ses collègues du service des ventes! 💸" +"💸💸)" #: ../basics/service-ticket/settings/group.rst:25 msgid "" @@ -4580,9 +4582,10 @@ msgid "" "👤 Click on unrecognized numbers to **create a new customer** or maybe " "entries to **update an existing customer**." msgstr "" -"👤 Cliquez sur les numéros non reconnus dans le journal d'appels pour **créer " -"un nouvel client et ticket**. (Les numéros de téléphones non reconnus ne " -"peuvent pas être ajoutés de cette manière à des clients existants.)" +"👤 Cliquez sur les numéros non reconnus dans le journal d'appels pour " +"**créer un nouvel client et ticket**. (Les numéros de téléphones non " +"reconnus ne peuvent pas être ajoutés de cette manière à des clients " +"existants.)" #: ../extras/caller-log.rst:72 msgid "" @@ -4724,8 +4727,8 @@ msgstr "" #: ../extras/chat.rst:51 msgid "" -"📝 Chats can be **renamed** or **tagged**, and record technical details about " -"the customer’s connection." +"📝 Chats can be **renamed** or **tagged**, and record technical details " +"about the customer’s connection." msgstr "" "📝 Les discussions peuvent être **renommées** ou **étiquetées**, et " "enregistrer des détails techniques concernant la connexion du client." @@ -5346,8 +5349,8 @@ msgid "" "🚧 **What happens when a page hasn’t been translated into the selected " "language yet?**" msgstr "" -"🚧 **Qu'arrive t-il quand une page n'a pas encore été traduite dans la langue " -"sélectionnée?**" +"🚧 **Qu'arrive t-il quand une page n'a pas encore été traduite dans la " +"langue sélectionnée?**" #: ../extras/knowledge-base.rst:67 msgid "in Edit Mode" @@ -5501,42 +5504,48 @@ msgid "" "permissions" msgstr "" -#: ../extras/knowledge-base.rst:0 -msgid "Permissions of a parent category are inherited!" +#: ../extras/knowledge-base.rst:162 +msgid "" +"In general, permissions of a parent category are inherited! If you want to " +"grant edit permissions for a sub-category for a specific role for example, " +"set the upper level to \"reader\" and the desired sub-category to " +"\"editor\". The other way round is not possible (permissions can only be " +"widened, not restricted). If you can't select permissions in the table, this " +"could be the reason." msgstr "" -#: ../extras/knowledge-base.rst:0 -msgid "Public answers are always available!" +#: ../extras/knowledge-base.rst:169 +msgid "Be aware that public answers are always available!" msgstr "" -#: ../extras/knowledge-base.rst:165 +#: ../extras/knowledge-base.rst:171 msgid "**⚙️ Roles require knowledge base reader permission**" msgstr "" -#: ../extras/knowledge-base.rst:167 +#: ../extras/knowledge-base.rst:173 msgid "" "Your administrator has to provide the relevant groups with reader " "permissions for the knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:170 +#: ../extras/knowledge-base.rst:176 msgid "**🥵 Beware of visibility levels**" msgstr "" -#: ../extras/knowledge-base.rst:172 +#: ../extras/knowledge-base.rst:178 msgid "" "Knowledge base reader permission means that affected users can see " "**internal answers**. This is a potential issue if you're not dividing " "carefully!" msgstr "" -#: ../extras/knowledge-base.rst:176 +#: ../extras/knowledge-base.rst:182 msgid "" "If you're unsure, please ask your administrator to configure the :admin-docs:" "`role permissions ` accordingly." msgstr "" -#: ../extras/knowledge-base.rst:181 +#: ../extras/knowledge-base.rst:187 msgid "Editing Answers" msgstr "Éditer des réponses" @@ -5544,7 +5553,7 @@ msgstr "Éditer des réponses" msgid "Edit answer" msgstr "" -#: ../extras/knowledge-base.rst:187 +#: ../extras/knowledge-base.rst:193 msgid "" "The knowledge base editor comes equipped with the same **rich text editing " "capabilities** available in the Zammad ticket composer. That means you can " @@ -5559,19 +5568,19 @@ msgstr "" "listes à puce, et plus encore. Vous pouvez même ajouter des pièces jointes " "et des liens!" -#: ../extras/knowledge-base.rst:193 +#: ../extras/knowledge-base.rst:199 msgid "🤷 **Why are there four kinds of links?**" msgstr "" -#: ../extras/knowledge-base.rst:196 +#: ../extras/knowledge-base.rst:202 msgid "🔗 **Weblink**" msgstr "🔗 **liens web**" -#: ../extras/knowledge-base.rst:196 +#: ../extras/knowledge-base.rst:202 msgid "URLs pointing to other websites." msgstr "URLs qui pointent vers d'autres sites web." -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:206 msgid "💡 **Link Answer**" msgstr "💡 **Lien réponse**" @@ -5583,7 +5592,7 @@ msgstr "Références internes vers d'autres réponses de la base de connaissance msgid "(Will not break if destination URL changes.)" msgstr "(qui ne casseront pas si l'URL de destination change.)" -#: ../extras/knowledge-base.rst:204 +#: ../extras/knowledge-base.rst:210 msgid "📋 **Linked Tickets**" msgstr "📋 **Tickets liés**" @@ -5595,7 +5604,7 @@ msgstr "Références internes vers des tickets Zammad." msgid "(Visible only in Preview and Edit Modes.)" msgstr "(visibles seulement dans les modes prévisualisation et édition.)" -#: ../extras/knowledge-base.rst:211 +#: ../extras/knowledge-base.rst:217 msgid "🏷️ **Tags**" msgstr "" @@ -5613,7 +5622,7 @@ msgstr "" msgid "Screencast showing tags on answers" msgstr "" -#: ../extras/knowledge-base.rst:216 +#: ../extras/knowledge-base.rst:222 msgid "" "🙈 Set the **visibility** of an answer to control who can see an article, or " "schedule it to be published at a later date. Articles are **color-coded** " @@ -5623,31 +5632,31 @@ msgstr "" "un article ou planifier sa publication à une date ultérieure. Les articles " "ont des **codes couleurs** en fonction de leur visibilité:" -#: ../extras/knowledge-base.rst:221 +#: ../extras/knowledge-base.rst:227 msgid "**Public** (visible to everyone)" msgstr "**Public** (visible pour tout le monde)" -#: ../extras/knowledge-base.rst:223 +#: ../extras/knowledge-base.rst:229 msgid "|blu|" msgstr "|blu|" -#: ../extras/knowledge-base.rst:223 +#: ../extras/knowledge-base.rst:229 msgid "**Internal** (visible to agents & editors only)" msgstr "**Interne** (visible seulement pour les opérateurs & rédacteurs)" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:231 msgid "|gry|" msgstr "|gry|" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:231 msgid "**Draft/Scheduled/Archived** (visible to editors only)" msgstr "**Brouillon/planifié/archivé** (visible seulement pour les rédacteurs)" -#: ../extras/knowledge-base.rst:241 +#: ../extras/knowledge-base.rst:247 msgid "Using answers in ticket articles" msgstr "" -#: ../extras/knowledge-base.rst:243 +#: ../extras/knowledge-base.rst:249 msgid "" "As soon as the knowledge base contains one or more answers, you can use " "these just like text modules. Instead of ``::`` just use ``??`` to open the " @@ -5655,22 +5664,22 @@ msgid "" "all languages available." msgstr "" -#: ../extras/knowledge-base.rst:248 +#: ../extras/knowledge-base.rst:254 msgid "" "If you've found what you've been looking for, simply hit your ENTER-Key to " "load the answer into the ticket article. This way you don't have to throw " "URLs at your customer and provide the answer right away." msgstr "" -#: ../extras/knowledge-base.rst:252 +#: ../extras/knowledge-base.rst:258 msgid "Loading answers into articles *does not* replace article content." msgstr "" -#: ../extras/knowledge-base.rst:258 +#: ../extras/knowledge-base.rst:264 msgid "Screencast showing how to insert KB answers into articles" msgstr "" -#: ../extras/knowledge-base.rst:258 +#: ../extras/knowledge-base.rst:264 msgid "Use ``??`` to find and load knowledge base answers into ticket articles" msgstr "" @@ -6929,8 +6938,8 @@ msgstr "" #: ../extras/shared-drafts.rst:50 msgid "" -"If you're in a new ticket dialogue *after selecting the ticket group*, the 📝 " -"button will indicate the shared drafts function to be available." +"If you're in a new ticket dialogue *after selecting the ticket group*, the " +"📝 button will indicate the shared drafts function to be available." msgstr "" #: ../extras/shared-drafts.rst:55 diff --git a/locale/fr_CA/LC_MESSAGES/user-docs.po b/locale/fr_CA/LC_MESSAGES/user-docs.po index df9486c5..79f60919 100644 --- a/locale/fr_CA/LC_MESSAGES/user-docs.po +++ b/locale/fr_CA/LC_MESSAGES/user-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad (for Agents)\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2023-11-09 13:15+0100\n" +"POT-Creation-Date: 2023-12-04 12:38+0100\n" "PO-Revision-Date: 2022-04-16 15:56+0000\n" "Last-Translator: Marcel Herrguth \n" "Language-Team: French (Canada) `. (It can be much worse when, " "for example, a customer service rep sees tickets meant for your HR " -"department, and finds out how much their colleagues in sales are making! 💸💸💸)" +"department, and finds out how much their colleagues in sales are making! 💸💸" +"💸)" msgstr "" #: ../basics/service-ticket/settings/group.rst:25 @@ -4403,8 +4405,8 @@ msgstr "" #: ../extras/chat.rst:51 msgid "" -"📝 Chats can be **renamed** or **tagged**, and record technical details about " -"the customer’s connection." +"📝 Chats can be **renamed** or **tagged**, and record technical details " +"about the customer’s connection." msgstr "" #: ../extras/chat.rst:0 @@ -5091,42 +5093,48 @@ msgid "" "permissions" msgstr "" -#: ../extras/knowledge-base.rst:0 -msgid "Permissions of a parent category are inherited!" +#: ../extras/knowledge-base.rst:162 +msgid "" +"In general, permissions of a parent category are inherited! If you want to " +"grant edit permissions for a sub-category for a specific role for example, " +"set the upper level to \"reader\" and the desired sub-category to " +"\"editor\". The other way round is not possible (permissions can only be " +"widened, not restricted). If you can't select permissions in the table, this " +"could be the reason." msgstr "" -#: ../extras/knowledge-base.rst:0 -msgid "Public answers are always available!" +#: ../extras/knowledge-base.rst:169 +msgid "Be aware that public answers are always available!" msgstr "" -#: ../extras/knowledge-base.rst:165 +#: ../extras/knowledge-base.rst:171 msgid "**⚙️ Roles require knowledge base reader permission**" msgstr "" -#: ../extras/knowledge-base.rst:167 +#: ../extras/knowledge-base.rst:173 msgid "" "Your administrator has to provide the relevant groups with reader " "permissions for the knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:170 +#: ../extras/knowledge-base.rst:176 msgid "**🥵 Beware of visibility levels**" msgstr "" -#: ../extras/knowledge-base.rst:172 +#: ../extras/knowledge-base.rst:178 msgid "" "Knowledge base reader permission means that affected users can see " "**internal answers**. This is a potential issue if you're not dividing " "carefully!" msgstr "" -#: ../extras/knowledge-base.rst:176 +#: ../extras/knowledge-base.rst:182 msgid "" "If you're unsure, please ask your administrator to configure the :admin-docs:" "`role permissions ` accordingly." msgstr "" -#: ../extras/knowledge-base.rst:181 +#: ../extras/knowledge-base.rst:187 msgid "Editing Answers" msgstr "" @@ -5134,7 +5142,7 @@ msgstr "" msgid "Edit answer" msgstr "" -#: ../extras/knowledge-base.rst:187 +#: ../extras/knowledge-base.rst:193 msgid "" "The knowledge base editor comes equipped with the same **rich text editing " "capabilities** available in the Zammad ticket composer. That means you can " @@ -5143,19 +5151,19 @@ msgid "" "attachments and links!" msgstr "" -#: ../extras/knowledge-base.rst:193 +#: ../extras/knowledge-base.rst:199 msgid "🤷 **Why are there four kinds of links?**" msgstr "" -#: ../extras/knowledge-base.rst:196 +#: ../extras/knowledge-base.rst:202 msgid "🔗 **Weblink**" msgstr "" -#: ../extras/knowledge-base.rst:196 +#: ../extras/knowledge-base.rst:202 msgid "URLs pointing to other websites." msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:206 msgid "💡 **Link Answer**" msgstr "" @@ -5167,7 +5175,7 @@ msgstr "" msgid "(Will not break if destination URL changes.)" msgstr "" -#: ../extras/knowledge-base.rst:204 +#: ../extras/knowledge-base.rst:210 msgid "📋 **Linked Tickets**" msgstr "" @@ -5179,7 +5187,7 @@ msgstr "" msgid "(Visible only in Preview and Edit Modes.)" msgstr "" -#: ../extras/knowledge-base.rst:211 +#: ../extras/knowledge-base.rst:217 msgid "🏷️ **Tags**" msgstr "" @@ -5197,38 +5205,38 @@ msgstr "" msgid "Screencast showing tags on answers" msgstr "" -#: ../extras/knowledge-base.rst:216 +#: ../extras/knowledge-base.rst:222 msgid "" "🙈 Set the **visibility** of an answer to control who can see an article, or " "schedule it to be published at a later date. Articles are **color-coded** " "according to their visibility:" msgstr "" -#: ../extras/knowledge-base.rst:221 +#: ../extras/knowledge-base.rst:227 msgid "**Public** (visible to everyone)" msgstr "" -#: ../extras/knowledge-base.rst:223 +#: ../extras/knowledge-base.rst:229 msgid "|blu|" msgstr "" -#: ../extras/knowledge-base.rst:223 +#: ../extras/knowledge-base.rst:229 msgid "**Internal** (visible to agents & editors only)" msgstr "" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:231 msgid "|gry|" msgstr "" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:231 msgid "**Draft/Scheduled/Archived** (visible to editors only)" msgstr "" -#: ../extras/knowledge-base.rst:241 +#: ../extras/knowledge-base.rst:247 msgid "Using answers in ticket articles" msgstr "" -#: ../extras/knowledge-base.rst:243 +#: ../extras/knowledge-base.rst:249 msgid "" "As soon as the knowledge base contains one or more answers, you can use " "these just like text modules. Instead of ``::`` just use ``??`` to open the " @@ -5236,22 +5244,22 @@ msgid "" "all languages available." msgstr "" -#: ../extras/knowledge-base.rst:248 +#: ../extras/knowledge-base.rst:254 msgid "" "If you've found what you've been looking for, simply hit your ENTER-Key to " "load the answer into the ticket article. This way you don't have to throw " "URLs at your customer and provide the answer right away." msgstr "" -#: ../extras/knowledge-base.rst:252 +#: ../extras/knowledge-base.rst:258 msgid "Loading answers into articles *does not* replace article content." msgstr "" -#: ../extras/knowledge-base.rst:258 +#: ../extras/knowledge-base.rst:264 msgid "Screencast showing how to insert KB answers into articles" msgstr "" -#: ../extras/knowledge-base.rst:258 +#: ../extras/knowledge-base.rst:264 msgid "Use ``??`` to find and load knowledge base answers into ticket articles" msgstr "" @@ -6403,8 +6411,8 @@ msgstr "" #: ../extras/shared-drafts.rst:50 msgid "" -"If you're in a new ticket dialogue *after selecting the ticket group*, the 📝 " -"button will indicate the shared drafts function to be available." +"If you're in a new ticket dialogue *after selecting the ticket group*, the " +"📝 button will indicate the shared drafts function to be available." msgstr "" #: ../extras/shared-drafts.rst:55 diff --git a/locale/hr/LC_MESSAGES/user-docs.po b/locale/hr/LC_MESSAGES/user-docs.po index 0ddd692f..cdf94943 100644 --- a/locale/hr/LC_MESSAGES/user-docs.po +++ b/locale/hr/LC_MESSAGES/user-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad (for Agents)\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2023-11-09 13:15+0100\n" +"POT-Creation-Date: 2023-12-04 12:38+0100\n" "PO-Revision-Date: 2022-06-15 14:40+0000\n" "Last-Translator: Ivan Perovic \n" "Language-Team: Croatian =2 && n" -"%10<=4 && (n%100<10 || n%100>=20) ? 1 : 2;\n" +"Plural-Forms: nplurals=3; plural=n%10==1 && n%100!=11 ? 0 : n%10>=2 && " +"n%10<=4 && (n%100<10 || n%100>=20) ? 1 : 2;\n" "X-Generator: Weblate 4.12.1\n" #: ../advanced/keyboard-shortcuts.rst:4 @@ -1398,7 +1398,7 @@ msgid "" msgstr "" #: ../snippets/ticket-state-type-circles.rst:4 -#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:221 +#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:227 msgid "|grn|" msgstr "" @@ -2164,9 +2164,9 @@ msgstr "" #: ../basics/service-ticket/create.rst:58 msgid "" -"📞 For phone calls, record the details of your conversation. These notes will " -"not be sent to the customer (though he may be able to see them if he has a " -"Zammad account)." +"📞 For phone calls, record the details of your conversation. These notes " +"will not be sent to the customer (though he may be able to see them if he " +"has a Zammad account)." msgstr "" #: ../basics/service-ticket/create.rst:62 @@ -2175,8 +2175,8 @@ msgstr "" #: ../snippets/ui-protip-message-editor-features.rst:3 msgid "" -"The message editor supports 📋 copying-and-pasting (or dragging-and-dropping) " -"of **🔤 rich text**, **🌄 images** and **📎 file attachments**." +"The message editor supports 📋 copying-and-pasting (or dragging-and-" +"dropping) of **🔤 rich text**, **🌄 images** and **📎 file attachments**." msgstr "" #: ../snippets/ui-protip-message-editor-features.rst:6 @@ -2371,8 +2371,9 @@ msgstr "" msgid "" "What about the **deletion of articles**? In Zammad, you can only delete " "articles that you have created yourself and which are not older than 10 " -"minutes. To see the \"delete\" button in articles of the type \"communication" -"\" (emails, calls), their visibility has to be switched to internal first." +"minutes. To see the \"delete\" button in articles of the type " +"\"communication\" (emails, calls), their visibility has to be switched to " +"internal first." msgstr "" #: ../basics/service-ticket/follow-up.rst:107 @@ -2593,7 +2594,8 @@ msgid "" "problematic *per se,* but it does lead to a lot of unnecessary clutter in " "the :doc:`overviews menu `. (It can be much worse when, " "for example, a customer service rep sees tickets meant for your HR " -"department, and finds out how much their colleagues in sales are making! 💸💸💸)" +"department, and finds out how much their colleagues in sales are making! 💸💸" +"💸)" msgstr "" #: ../basics/service-ticket/settings/group.rst:25 @@ -4302,8 +4304,8 @@ msgstr "" #: ../extras/chat.rst:51 msgid "" -"📝 Chats can be **renamed** or **tagged**, and record technical details about " -"the customer’s connection." +"📝 Chats can be **renamed** or **tagged**, and record technical details " +"about the customer’s connection." msgstr "" #: ../extras/chat.rst:0 @@ -4987,42 +4989,48 @@ msgid "" "permissions" msgstr "" -#: ../extras/knowledge-base.rst:0 -msgid "Permissions of a parent category are inherited!" +#: ../extras/knowledge-base.rst:162 +msgid "" +"In general, permissions of a parent category are inherited! If you want to " +"grant edit permissions for a sub-category for a specific role for example, " +"set the upper level to \"reader\" and the desired sub-category to " +"\"editor\". The other way round is not possible (permissions can only be " +"widened, not restricted). If you can't select permissions in the table, this " +"could be the reason." msgstr "" -#: ../extras/knowledge-base.rst:0 -msgid "Public answers are always available!" +#: ../extras/knowledge-base.rst:169 +msgid "Be aware that public answers are always available!" msgstr "" -#: ../extras/knowledge-base.rst:165 +#: ../extras/knowledge-base.rst:171 msgid "**⚙️ Roles require knowledge base reader permission**" msgstr "" -#: ../extras/knowledge-base.rst:167 +#: ../extras/knowledge-base.rst:173 msgid "" "Your administrator has to provide the relevant groups with reader " "permissions for the knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:170 +#: ../extras/knowledge-base.rst:176 msgid "**🥵 Beware of visibility levels**" msgstr "" -#: ../extras/knowledge-base.rst:172 +#: ../extras/knowledge-base.rst:178 msgid "" "Knowledge base reader permission means that affected users can see " "**internal answers**. This is a potential issue if you're not dividing " "carefully!" msgstr "" -#: ../extras/knowledge-base.rst:176 +#: ../extras/knowledge-base.rst:182 msgid "" "If you're unsure, please ask your administrator to configure the :admin-docs:" "`role permissions ` accordingly." msgstr "" -#: ../extras/knowledge-base.rst:181 +#: ../extras/knowledge-base.rst:187 msgid "Editing Answers" msgstr "" @@ -5030,7 +5038,7 @@ msgstr "" msgid "Edit answer" msgstr "" -#: ../extras/knowledge-base.rst:187 +#: ../extras/knowledge-base.rst:193 msgid "" "The knowledge base editor comes equipped with the same **rich text editing " "capabilities** available in the Zammad ticket composer. That means you can " @@ -5039,19 +5047,19 @@ msgid "" "attachments and links!" msgstr "" -#: ../extras/knowledge-base.rst:193 +#: ../extras/knowledge-base.rst:199 msgid "🤷 **Why are there four kinds of links?**" msgstr "" -#: ../extras/knowledge-base.rst:196 +#: ../extras/knowledge-base.rst:202 msgid "🔗 **Weblink**" msgstr "" -#: ../extras/knowledge-base.rst:196 +#: ../extras/knowledge-base.rst:202 msgid "URLs pointing to other websites." msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:206 msgid "💡 **Link Answer**" msgstr "" @@ -5063,7 +5071,7 @@ msgstr "" msgid "(Will not break if destination URL changes.)" msgstr "" -#: ../extras/knowledge-base.rst:204 +#: ../extras/knowledge-base.rst:210 msgid "📋 **Linked Tickets**" msgstr "" @@ -5075,7 +5083,7 @@ msgstr "" msgid "(Visible only in Preview and Edit Modes.)" msgstr "" -#: ../extras/knowledge-base.rst:211 +#: ../extras/knowledge-base.rst:217 msgid "🏷️ **Tags**" msgstr "" @@ -5093,38 +5101,38 @@ msgstr "" msgid "Screencast showing tags on answers" msgstr "" -#: ../extras/knowledge-base.rst:216 +#: ../extras/knowledge-base.rst:222 msgid "" "🙈 Set the **visibility** of an answer to control who can see an article, or " "schedule it to be published at a later date. Articles are **color-coded** " "according to their visibility:" msgstr "" -#: ../extras/knowledge-base.rst:221 +#: ../extras/knowledge-base.rst:227 msgid "**Public** (visible to everyone)" msgstr "" -#: ../extras/knowledge-base.rst:223 +#: ../extras/knowledge-base.rst:229 msgid "|blu|" msgstr "" -#: ../extras/knowledge-base.rst:223 +#: ../extras/knowledge-base.rst:229 msgid "**Internal** (visible to agents & editors only)" msgstr "" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:231 msgid "|gry|" msgstr "" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:231 msgid "**Draft/Scheduled/Archived** (visible to editors only)" msgstr "" -#: ../extras/knowledge-base.rst:241 +#: ../extras/knowledge-base.rst:247 msgid "Using answers in ticket articles" msgstr "" -#: ../extras/knowledge-base.rst:243 +#: ../extras/knowledge-base.rst:249 msgid "" "As soon as the knowledge base contains one or more answers, you can use " "these just like text modules. Instead of ``::`` just use ``??`` to open the " @@ -5132,22 +5140,22 @@ msgid "" "all languages available." msgstr "" -#: ../extras/knowledge-base.rst:248 +#: ../extras/knowledge-base.rst:254 msgid "" "If you've found what you've been looking for, simply hit your ENTER-Key to " "load the answer into the ticket article. This way you don't have to throw " "URLs at your customer and provide the answer right away." msgstr "" -#: ../extras/knowledge-base.rst:252 +#: ../extras/knowledge-base.rst:258 msgid "Loading answers into articles *does not* replace article content." msgstr "" -#: ../extras/knowledge-base.rst:258 +#: ../extras/knowledge-base.rst:264 msgid "Screencast showing how to insert KB answers into articles" msgstr "" -#: ../extras/knowledge-base.rst:258 +#: ../extras/knowledge-base.rst:264 msgid "Use ``??`` to find and load knowledge base answers into ticket articles" msgstr "" @@ -6283,8 +6291,8 @@ msgstr "" #: ../extras/shared-drafts.rst:50 msgid "" -"If you're in a new ticket dialogue *after selecting the ticket group*, the 📝 " -"button will indicate the shared drafts function to be available." +"If you're in a new ticket dialogue *after selecting the ticket group*, the " +"📝 button will indicate the shared drafts function to be available." msgstr "" #: ../extras/shared-drafts.rst:55 diff --git a/locale/hu/LC_MESSAGES/user-docs.po b/locale/hu/LC_MESSAGES/user-docs.po index 42119822..803bf949 100644 --- a/locale/hu/LC_MESSAGES/user-docs.po +++ b/locale/hu/LC_MESSAGES/user-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad (for Agents)\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2023-11-09 13:15+0100\n" +"POT-Creation-Date: 2023-12-04 12:38+0100\n" "PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n" "Last-Translator: Automatically generated\n" "Language-Team: none\n" @@ -1271,7 +1271,7 @@ msgid "" msgstr "" #: ../snippets/ticket-state-type-circles.rst:4 -#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:221 +#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:227 msgid "|grn|" msgstr "" @@ -2035,9 +2035,9 @@ msgstr "" #: ../basics/service-ticket/create.rst:58 msgid "" -"📞 For phone calls, record the details of your conversation. These notes will " -"not be sent to the customer (though he may be able to see them if he has a " -"Zammad account)." +"📞 For phone calls, record the details of your conversation. These notes " +"will not be sent to the customer (though he may be able to see them if he " +"has a Zammad account)." msgstr "" #: ../basics/service-ticket/create.rst:62 @@ -2046,8 +2046,8 @@ msgstr "" #: ../snippets/ui-protip-message-editor-features.rst:3 msgid "" -"The message editor supports 📋 copying-and-pasting (or dragging-and-dropping) " -"of **🔤 rich text**, **🌄 images** and **📎 file attachments**." +"The message editor supports 📋 copying-and-pasting (or dragging-and-" +"dropping) of **🔤 rich text**, **🌄 images** and **📎 file attachments**." msgstr "" #: ../snippets/ui-protip-message-editor-features.rst:6 @@ -2242,8 +2242,9 @@ msgstr "" msgid "" "What about the **deletion of articles**? In Zammad, you can only delete " "articles that you have created yourself and which are not older than 10 " -"minutes. To see the \"delete\" button in articles of the type \"communication" -"\" (emails, calls), their visibility has to be switched to internal first." +"minutes. To see the \"delete\" button in articles of the type " +"\"communication\" (emails, calls), their visibility has to be switched to " +"internal first." msgstr "" #: ../basics/service-ticket/follow-up.rst:107 @@ -2464,7 +2465,8 @@ msgid "" "problematic *per se,* but it does lead to a lot of unnecessary clutter in " "the :doc:`overviews menu `. (It can be much worse when, " "for example, a customer service rep sees tickets meant for your HR " -"department, and finds out how much their colleagues in sales are making! 💸💸💸)" +"department, and finds out how much their colleagues in sales are making! 💸💸" +"💸)" msgstr "" #: ../basics/service-ticket/settings/group.rst:25 @@ -4173,8 +4175,8 @@ msgstr "" #: ../extras/chat.rst:51 msgid "" -"📝 Chats can be **renamed** or **tagged**, and record technical details about " -"the customer’s connection." +"📝 Chats can be **renamed** or **tagged**, and record technical details " +"about the customer’s connection." msgstr "" #: ../extras/chat.rst:0 @@ -4856,42 +4858,48 @@ msgid "" "permissions" msgstr "" -#: ../extras/knowledge-base.rst:0 -msgid "Permissions of a parent category are inherited!" +#: ../extras/knowledge-base.rst:162 +msgid "" +"In general, permissions of a parent category are inherited! If you want to " +"grant edit permissions for a sub-category for a specific role for example, " +"set the upper level to \"reader\" and the desired sub-category to " +"\"editor\". The other way round is not possible (permissions can only be " +"widened, not restricted). If you can't select permissions in the table, this " +"could be the reason." msgstr "" -#: ../extras/knowledge-base.rst:0 -msgid "Public answers are always available!" +#: ../extras/knowledge-base.rst:169 +msgid "Be aware that public answers are always available!" msgstr "" -#: ../extras/knowledge-base.rst:165 +#: ../extras/knowledge-base.rst:171 msgid "**⚙️ Roles require knowledge base reader permission**" msgstr "" -#: ../extras/knowledge-base.rst:167 +#: ../extras/knowledge-base.rst:173 msgid "" "Your administrator has to provide the relevant groups with reader " "permissions for the knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:170 +#: ../extras/knowledge-base.rst:176 msgid "**🥵 Beware of visibility levels**" msgstr "" -#: ../extras/knowledge-base.rst:172 +#: ../extras/knowledge-base.rst:178 msgid "" "Knowledge base reader permission means that affected users can see " "**internal answers**. This is a potential issue if you're not dividing " "carefully!" msgstr "" -#: ../extras/knowledge-base.rst:176 +#: ../extras/knowledge-base.rst:182 msgid "" "If you're unsure, please ask your administrator to configure the :admin-docs:" "`role permissions ` accordingly." msgstr "" -#: ../extras/knowledge-base.rst:181 +#: ../extras/knowledge-base.rst:187 msgid "Editing Answers" msgstr "" @@ -4899,7 +4907,7 @@ msgstr "" msgid "Edit answer" msgstr "" -#: ../extras/knowledge-base.rst:187 +#: ../extras/knowledge-base.rst:193 msgid "" "The knowledge base editor comes equipped with the same **rich text editing " "capabilities** available in the Zammad ticket composer. That means you can " @@ -4908,19 +4916,19 @@ msgid "" "attachments and links!" msgstr "" -#: ../extras/knowledge-base.rst:193 +#: ../extras/knowledge-base.rst:199 msgid "🤷 **Why are there four kinds of links?**" msgstr "" -#: ../extras/knowledge-base.rst:196 +#: ../extras/knowledge-base.rst:202 msgid "🔗 **Weblink**" msgstr "" -#: ../extras/knowledge-base.rst:196 +#: ../extras/knowledge-base.rst:202 msgid "URLs pointing to other websites." msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:206 msgid "💡 **Link Answer**" msgstr "" @@ -4932,7 +4940,7 @@ msgstr "" msgid "(Will not break if destination URL changes.)" msgstr "" -#: ../extras/knowledge-base.rst:204 +#: ../extras/knowledge-base.rst:210 msgid "📋 **Linked Tickets**" msgstr "" @@ -4944,7 +4952,7 @@ msgstr "" msgid "(Visible only in Preview and Edit Modes.)" msgstr "" -#: ../extras/knowledge-base.rst:211 +#: ../extras/knowledge-base.rst:217 msgid "🏷️ **Tags**" msgstr "" @@ -4962,38 +4970,38 @@ msgstr "" msgid "Screencast showing tags on answers" msgstr "" -#: ../extras/knowledge-base.rst:216 +#: ../extras/knowledge-base.rst:222 msgid "" "🙈 Set the **visibility** of an answer to control who can see an article, or " "schedule it to be published at a later date. Articles are **color-coded** " "according to their visibility:" msgstr "" -#: ../extras/knowledge-base.rst:221 +#: ../extras/knowledge-base.rst:227 msgid "**Public** (visible to everyone)" msgstr "" -#: ../extras/knowledge-base.rst:223 +#: ../extras/knowledge-base.rst:229 msgid "|blu|" msgstr "" -#: ../extras/knowledge-base.rst:223 +#: ../extras/knowledge-base.rst:229 msgid "**Internal** (visible to agents & editors only)" msgstr "" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:231 msgid "|gry|" msgstr "" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:231 msgid "**Draft/Scheduled/Archived** (visible to editors only)" msgstr "" -#: ../extras/knowledge-base.rst:241 +#: ../extras/knowledge-base.rst:247 msgid "Using answers in ticket articles" msgstr "" -#: ../extras/knowledge-base.rst:243 +#: ../extras/knowledge-base.rst:249 msgid "" "As soon as the knowledge base contains one or more answers, you can use " "these just like text modules. Instead of ``::`` just use ``??`` to open the " @@ -5001,22 +5009,22 @@ msgid "" "all languages available." msgstr "" -#: ../extras/knowledge-base.rst:248 +#: ../extras/knowledge-base.rst:254 msgid "" "If you've found what you've been looking for, simply hit your ENTER-Key to " "load the answer into the ticket article. This way you don't have to throw " "URLs at your customer and provide the answer right away." msgstr "" -#: ../extras/knowledge-base.rst:252 +#: ../extras/knowledge-base.rst:258 msgid "Loading answers into articles *does not* replace article content." msgstr "" -#: ../extras/knowledge-base.rst:258 +#: ../extras/knowledge-base.rst:264 msgid "Screencast showing how to insert KB answers into articles" msgstr "" -#: ../extras/knowledge-base.rst:258 +#: ../extras/knowledge-base.rst:264 msgid "Use ``??`` to find and load knowledge base answers into ticket articles" msgstr "" @@ -6138,8 +6146,8 @@ msgstr "" #: ../extras/shared-drafts.rst:50 msgid "" -"If you're in a new ticket dialogue *after selecting the ticket group*, the 📝 " -"button will indicate the shared drafts function to be available." +"If you're in a new ticket dialogue *after selecting the ticket group*, the " +"📝 button will indicate the shared drafts function to be available." msgstr "" #: ../extras/shared-drafts.rst:55 diff --git a/locale/it/LC_MESSAGES/user-docs.po b/locale/it/LC_MESSAGES/user-docs.po index 6ea3de03..f1eb0f3b 100644 --- a/locale/it/LC_MESSAGES/user-docs.po +++ b/locale/it/LC_MESSAGES/user-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad (for Agents)\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2023-11-09 13:15+0100\n" +"POT-Creation-Date: 2023-12-04 12:38+0100\n" "PO-Revision-Date: 2023-07-28 09:18+0000\n" "Last-Translator: crnfpp \n" "Language-Team: Italian `. (It can be much worse when, " "for example, a customer service rep sees tickets meant for your HR " -"department, and finds out how much their colleagues in sales are making! 💸💸💸)" +"department, and finds out how much their colleagues in sales are making! 💸💸" +"💸)" msgstr "" "Senza i gruppi, tutti e dieci gli agenti possono vedere e inserire risposte " "in ogni ticket, qualunque sia il loro team. Questo non è problematico di per " "se, ma porta a della confusione non necessaria nel :doc: menù panoramiche `. (Potrebbe essere molto peggio se, ad esempio, un " "agente dell'assistenza clienti vede un ticket per il dipartimento di risorse " -"umane e scopre quanto guadagnano i suoi colleghi del dipartimento vendite! 💸💸" -"💸)" +"umane e scopre quanto guadagnano i suoi colleghi del dipartimento vendite! 💸" +"💸💸)" #: ../basics/service-ticket/settings/group.rst:25 msgid "" @@ -4326,8 +4329,8 @@ msgid "" "instance**. The number of entries shown depends on the configuration your " "admin chose." msgstr "" -"🏢 Il registro chiamate mostra tutte le chiamate in ingresso e in uscita **di " -"tutto il team**." +"🏢 Il registro chiamate mostra tutte le chiamate in ingresso e in uscita " +"**di tutto il team**." #: ../extras/caller-log.rst:25 msgid "" @@ -4551,8 +4554,8 @@ msgstr "" #: ../extras/chat.rst:51 msgid "" -"📝 Chats can be **renamed** or **tagged**, and record technical details about " -"the customer’s connection." +"📝 Chats can be **renamed** or **tagged**, and record technical details " +"about the customer’s connection." msgstr "" #: ../extras/chat.rst:0 @@ -5258,42 +5261,48 @@ msgid "" "permissions" msgstr "" -#: ../extras/knowledge-base.rst:0 -msgid "Permissions of a parent category are inherited!" +#: ../extras/knowledge-base.rst:162 +msgid "" +"In general, permissions of a parent category are inherited! If you want to " +"grant edit permissions for a sub-category for a specific role for example, " +"set the upper level to \"reader\" and the desired sub-category to " +"\"editor\". The other way round is not possible (permissions can only be " +"widened, not restricted). If you can't select permissions in the table, this " +"could be the reason." msgstr "" -#: ../extras/knowledge-base.rst:0 -msgid "Public answers are always available!" +#: ../extras/knowledge-base.rst:169 +msgid "Be aware that public answers are always available!" msgstr "" -#: ../extras/knowledge-base.rst:165 +#: ../extras/knowledge-base.rst:171 msgid "**⚙️ Roles require knowledge base reader permission**" msgstr "" -#: ../extras/knowledge-base.rst:167 +#: ../extras/knowledge-base.rst:173 msgid "" "Your administrator has to provide the relevant groups with reader " "permissions for the knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:170 +#: ../extras/knowledge-base.rst:176 msgid "**🥵 Beware of visibility levels**" msgstr "" -#: ../extras/knowledge-base.rst:172 +#: ../extras/knowledge-base.rst:178 msgid "" "Knowledge base reader permission means that affected users can see " "**internal answers**. This is a potential issue if you're not dividing " "carefully!" msgstr "" -#: ../extras/knowledge-base.rst:176 +#: ../extras/knowledge-base.rst:182 msgid "" "If you're unsure, please ask your administrator to configure the :admin-docs:" "`role permissions ` accordingly." msgstr "" -#: ../extras/knowledge-base.rst:181 +#: ../extras/knowledge-base.rst:187 msgid "Editing Answers" msgstr "" @@ -5301,7 +5310,7 @@ msgstr "" msgid "Edit answer" msgstr "" -#: ../extras/knowledge-base.rst:187 +#: ../extras/knowledge-base.rst:193 msgid "" "The knowledge base editor comes equipped with the same **rich text editing " "capabilities** available in the Zammad ticket composer. That means you can " @@ -5310,19 +5319,19 @@ msgid "" "attachments and links!" msgstr "" -#: ../extras/knowledge-base.rst:193 +#: ../extras/knowledge-base.rst:199 msgid "🤷 **Why are there four kinds of links?**" msgstr "" -#: ../extras/knowledge-base.rst:196 +#: ../extras/knowledge-base.rst:202 msgid "🔗 **Weblink**" msgstr "" -#: ../extras/knowledge-base.rst:196 +#: ../extras/knowledge-base.rst:202 msgid "URLs pointing to other websites." msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:206 msgid "💡 **Link Answer**" msgstr "" @@ -5334,7 +5343,7 @@ msgstr "" msgid "(Will not break if destination URL changes.)" msgstr "" -#: ../extras/knowledge-base.rst:204 +#: ../extras/knowledge-base.rst:210 msgid "📋 **Linked Tickets**" msgstr "" @@ -5346,7 +5355,7 @@ msgstr "" msgid "(Visible only in Preview and Edit Modes.)" msgstr "" -#: ../extras/knowledge-base.rst:211 +#: ../extras/knowledge-base.rst:217 msgid "🏷️ **Tags**" msgstr "" @@ -5364,38 +5373,38 @@ msgstr "" msgid "Screencast showing tags on answers" msgstr "" -#: ../extras/knowledge-base.rst:216 +#: ../extras/knowledge-base.rst:222 msgid "" "🙈 Set the **visibility** of an answer to control who can see an article, or " "schedule it to be published at a later date. Articles are **color-coded** " "according to their visibility:" msgstr "" -#: ../extras/knowledge-base.rst:221 +#: ../extras/knowledge-base.rst:227 msgid "**Public** (visible to everyone)" msgstr "" -#: ../extras/knowledge-base.rst:223 +#: ../extras/knowledge-base.rst:229 msgid "|blu|" msgstr "" -#: ../extras/knowledge-base.rst:223 +#: ../extras/knowledge-base.rst:229 msgid "**Internal** (visible to agents & editors only)" msgstr "" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:231 msgid "|gry|" msgstr "" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:231 msgid "**Draft/Scheduled/Archived** (visible to editors only)" msgstr "" -#: ../extras/knowledge-base.rst:241 +#: ../extras/knowledge-base.rst:247 msgid "Using answers in ticket articles" msgstr "" -#: ../extras/knowledge-base.rst:243 +#: ../extras/knowledge-base.rst:249 msgid "" "As soon as the knowledge base contains one or more answers, you can use " "these just like text modules. Instead of ``::`` just use ``??`` to open the " @@ -5403,22 +5412,22 @@ msgid "" "all languages available." msgstr "" -#: ../extras/knowledge-base.rst:248 +#: ../extras/knowledge-base.rst:254 msgid "" "If you've found what you've been looking for, simply hit your ENTER-Key to " "load the answer into the ticket article. This way you don't have to throw " "URLs at your customer and provide the answer right away." msgstr "" -#: ../extras/knowledge-base.rst:252 +#: ../extras/knowledge-base.rst:258 msgid "Loading answers into articles *does not* replace article content." msgstr "" -#: ../extras/knowledge-base.rst:258 +#: ../extras/knowledge-base.rst:264 msgid "Screencast showing how to insert KB answers into articles" msgstr "" -#: ../extras/knowledge-base.rst:258 +#: ../extras/knowledge-base.rst:264 msgid "Use ``??`` to find and load knowledge base answers into ticket articles" msgstr "" @@ -6591,8 +6600,8 @@ msgstr "" #: ../extras/shared-drafts.rst:50 msgid "" -"If you're in a new ticket dialogue *after selecting the ticket group*, the 📝 " -"button will indicate the shared drafts function to be available." +"If you're in a new ticket dialogue *after selecting the ticket group*, the " +"📝 button will indicate the shared drafts function to be available." msgstr "" #: ../extras/shared-drafts.rst:55 @@ -7290,8 +7299,8 @@ msgstr "" #~ "essere aggiunti a clienti esistenti in questo modo)" #~ msgid "" -#~ "Click the **➕ button** to create a new ticket. The default ticket type is " -#~ "**received call**." +#~ "Click the **➕ button** to create a new ticket. The default ticket type " +#~ "is **received call**." #~ msgstr "" #~ "Clicca il ** bottone➕** per creare un nuovo ticket. La tipologia del " #~ "ticket di default sarà **chiamata in ingresso**." diff --git a/locale/nl/LC_MESSAGES/user-docs.po b/locale/nl/LC_MESSAGES/user-docs.po index ded08c41..bc560f8a 100644 --- a/locale/nl/LC_MESSAGES/user-docs.po +++ b/locale/nl/LC_MESSAGES/user-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad (for Agents)\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2023-11-09 13:15+0100\n" +"POT-Creation-Date: 2023-12-04 12:38+0100\n" "PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n" "Last-Translator: Automatically generated\n" "Language-Team: none\n" @@ -1271,7 +1271,7 @@ msgid "" msgstr "" #: ../snippets/ticket-state-type-circles.rst:4 -#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:221 +#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:227 msgid "|grn|" msgstr "" @@ -2035,9 +2035,9 @@ msgstr "" #: ../basics/service-ticket/create.rst:58 msgid "" -"📞 For phone calls, record the details of your conversation. These notes will " -"not be sent to the customer (though he may be able to see them if he has a " -"Zammad account)." +"📞 For phone calls, record the details of your conversation. These notes " +"will not be sent to the customer (though he may be able to see them if he " +"has a Zammad account)." msgstr "" #: ../basics/service-ticket/create.rst:62 @@ -2046,8 +2046,8 @@ msgstr "" #: ../snippets/ui-protip-message-editor-features.rst:3 msgid "" -"The message editor supports 📋 copying-and-pasting (or dragging-and-dropping) " -"of **🔤 rich text**, **🌄 images** and **📎 file attachments**." +"The message editor supports 📋 copying-and-pasting (or dragging-and-" +"dropping) of **🔤 rich text**, **🌄 images** and **📎 file attachments**." msgstr "" #: ../snippets/ui-protip-message-editor-features.rst:6 @@ -2242,8 +2242,9 @@ msgstr "" msgid "" "What about the **deletion of articles**? In Zammad, you can only delete " "articles that you have created yourself and which are not older than 10 " -"minutes. To see the \"delete\" button in articles of the type \"communication" -"\" (emails, calls), their visibility has to be switched to internal first." +"minutes. To see the \"delete\" button in articles of the type " +"\"communication\" (emails, calls), their visibility has to be switched to " +"internal first." msgstr "" #: ../basics/service-ticket/follow-up.rst:107 @@ -2464,7 +2465,8 @@ msgid "" "problematic *per se,* but it does lead to a lot of unnecessary clutter in " "the :doc:`overviews menu `. (It can be much worse when, " "for example, a customer service rep sees tickets meant for your HR " -"department, and finds out how much their colleagues in sales are making! 💸💸💸)" +"department, and finds out how much their colleagues in sales are making! 💸💸" +"💸)" msgstr "" #: ../basics/service-ticket/settings/group.rst:25 @@ -4173,8 +4175,8 @@ msgstr "" #: ../extras/chat.rst:51 msgid "" -"📝 Chats can be **renamed** or **tagged**, and record technical details about " -"the customer’s connection." +"📝 Chats can be **renamed** or **tagged**, and record technical details " +"about the customer’s connection." msgstr "" #: ../extras/chat.rst:0 @@ -4856,42 +4858,48 @@ msgid "" "permissions" msgstr "" -#: ../extras/knowledge-base.rst:0 -msgid "Permissions of a parent category are inherited!" +#: ../extras/knowledge-base.rst:162 +msgid "" +"In general, permissions of a parent category are inherited! If you want to " +"grant edit permissions for a sub-category for a specific role for example, " +"set the upper level to \"reader\" and the desired sub-category to " +"\"editor\". The other way round is not possible (permissions can only be " +"widened, not restricted). If you can't select permissions in the table, this " +"could be the reason." msgstr "" -#: ../extras/knowledge-base.rst:0 -msgid "Public answers are always available!" +#: ../extras/knowledge-base.rst:169 +msgid "Be aware that public answers are always available!" msgstr "" -#: ../extras/knowledge-base.rst:165 +#: ../extras/knowledge-base.rst:171 msgid "**⚙️ Roles require knowledge base reader permission**" msgstr "" -#: ../extras/knowledge-base.rst:167 +#: ../extras/knowledge-base.rst:173 msgid "" "Your administrator has to provide the relevant groups with reader " "permissions for the knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:170 +#: ../extras/knowledge-base.rst:176 msgid "**🥵 Beware of visibility levels**" msgstr "" -#: ../extras/knowledge-base.rst:172 +#: ../extras/knowledge-base.rst:178 msgid "" "Knowledge base reader permission means that affected users can see " "**internal answers**. This is a potential issue if you're not dividing " "carefully!" msgstr "" -#: ../extras/knowledge-base.rst:176 +#: ../extras/knowledge-base.rst:182 msgid "" "If you're unsure, please ask your administrator to configure the :admin-docs:" "`role permissions ` accordingly." msgstr "" -#: ../extras/knowledge-base.rst:181 +#: ../extras/knowledge-base.rst:187 msgid "Editing Answers" msgstr "" @@ -4899,7 +4907,7 @@ msgstr "" msgid "Edit answer" msgstr "" -#: ../extras/knowledge-base.rst:187 +#: ../extras/knowledge-base.rst:193 msgid "" "The knowledge base editor comes equipped with the same **rich text editing " "capabilities** available in the Zammad ticket composer. That means you can " @@ -4908,19 +4916,19 @@ msgid "" "attachments and links!" msgstr "" -#: ../extras/knowledge-base.rst:193 +#: ../extras/knowledge-base.rst:199 msgid "🤷 **Why are there four kinds of links?**" msgstr "" -#: ../extras/knowledge-base.rst:196 +#: ../extras/knowledge-base.rst:202 msgid "🔗 **Weblink**" msgstr "" -#: ../extras/knowledge-base.rst:196 +#: ../extras/knowledge-base.rst:202 msgid "URLs pointing to other websites." msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:206 msgid "💡 **Link Answer**" msgstr "" @@ -4932,7 +4940,7 @@ msgstr "" msgid "(Will not break if destination URL changes.)" msgstr "" -#: ../extras/knowledge-base.rst:204 +#: ../extras/knowledge-base.rst:210 msgid "📋 **Linked Tickets**" msgstr "" @@ -4944,7 +4952,7 @@ msgstr "" msgid "(Visible only in Preview and Edit Modes.)" msgstr "" -#: ../extras/knowledge-base.rst:211 +#: ../extras/knowledge-base.rst:217 msgid "🏷️ **Tags**" msgstr "" @@ -4962,38 +4970,38 @@ msgstr "" msgid "Screencast showing tags on answers" msgstr "" -#: ../extras/knowledge-base.rst:216 +#: ../extras/knowledge-base.rst:222 msgid "" "🙈 Set the **visibility** of an answer to control who can see an article, or " "schedule it to be published at a later date. Articles are **color-coded** " "according to their visibility:" msgstr "" -#: ../extras/knowledge-base.rst:221 +#: ../extras/knowledge-base.rst:227 msgid "**Public** (visible to everyone)" msgstr "" -#: ../extras/knowledge-base.rst:223 +#: ../extras/knowledge-base.rst:229 msgid "|blu|" msgstr "" -#: ../extras/knowledge-base.rst:223 +#: ../extras/knowledge-base.rst:229 msgid "**Internal** (visible to agents & editors only)" msgstr "" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:231 msgid "|gry|" msgstr "" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:231 msgid "**Draft/Scheduled/Archived** (visible to editors only)" msgstr "" -#: ../extras/knowledge-base.rst:241 +#: ../extras/knowledge-base.rst:247 msgid "Using answers in ticket articles" msgstr "" -#: ../extras/knowledge-base.rst:243 +#: ../extras/knowledge-base.rst:249 msgid "" "As soon as the knowledge base contains one or more answers, you can use " "these just like text modules. Instead of ``::`` just use ``??`` to open the " @@ -5001,22 +5009,22 @@ msgid "" "all languages available." msgstr "" -#: ../extras/knowledge-base.rst:248 +#: ../extras/knowledge-base.rst:254 msgid "" "If you've found what you've been looking for, simply hit your ENTER-Key to " "load the answer into the ticket article. This way you don't have to throw " "URLs at your customer and provide the answer right away." msgstr "" -#: ../extras/knowledge-base.rst:252 +#: ../extras/knowledge-base.rst:258 msgid "Loading answers into articles *does not* replace article content." msgstr "" -#: ../extras/knowledge-base.rst:258 +#: ../extras/knowledge-base.rst:264 msgid "Screencast showing how to insert KB answers into articles" msgstr "" -#: ../extras/knowledge-base.rst:258 +#: ../extras/knowledge-base.rst:264 msgid "Use ``??`` to find and load knowledge base answers into ticket articles" msgstr "" @@ -6138,8 +6146,8 @@ msgstr "" #: ../extras/shared-drafts.rst:50 msgid "" -"If you're in a new ticket dialogue *after selecting the ticket group*, the 📝 " -"button will indicate the shared drafts function to be available." +"If you're in a new ticket dialogue *after selecting the ticket group*, the " +"📝 button will indicate the shared drafts function to be available." msgstr "" #: ../extras/shared-drafts.rst:55 diff --git a/locale/pl/LC_MESSAGES/user-docs.po b/locale/pl/LC_MESSAGES/user-docs.po index da8a8df4..aad28efa 100644 --- a/locale/pl/LC_MESSAGES/user-docs.po +++ b/locale/pl/LC_MESSAGES/user-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad (for Agents)\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2023-11-09 13:15+0100\n" +"POT-Creation-Date: 2023-12-04 12:38+0100\n" "PO-Revision-Date: 2023-09-29 11:18+0000\n" "Last-Translator: SamolJacek \n" "Language-Team: Polish `. (It can be much worse when, " "for example, a customer service rep sees tickets meant for your HR " -"department, and finds out how much their colleagues in sales are making! 💸💸💸)" +"department, and finds out how much their colleagues in sales are making! 💸💸" +"💸)" msgstr "" #: ../basics/service-ticket/settings/group.rst:25 @@ -4340,8 +4342,8 @@ msgstr "" #: ../extras/chat.rst:51 msgid "" -"📝 Chats can be **renamed** or **tagged**, and record technical details about " -"the customer’s connection." +"📝 Chats can be **renamed** or **tagged**, and record technical details " +"about the customer’s connection." msgstr "" #: ../extras/chat.rst:0 @@ -5023,42 +5025,48 @@ msgid "" "permissions" msgstr "" -#: ../extras/knowledge-base.rst:0 -msgid "Permissions of a parent category are inherited!" +#: ../extras/knowledge-base.rst:162 +msgid "" +"In general, permissions of a parent category are inherited! If you want to " +"grant edit permissions for a sub-category for a specific role for example, " +"set the upper level to \"reader\" and the desired sub-category to " +"\"editor\". The other way round is not possible (permissions can only be " +"widened, not restricted). If you can't select permissions in the table, this " +"could be the reason." msgstr "" -#: ../extras/knowledge-base.rst:0 -msgid "Public answers are always available!" +#: ../extras/knowledge-base.rst:169 +msgid "Be aware that public answers are always available!" msgstr "" -#: ../extras/knowledge-base.rst:165 +#: ../extras/knowledge-base.rst:171 msgid "**⚙️ Roles require knowledge base reader permission**" msgstr "" -#: ../extras/knowledge-base.rst:167 +#: ../extras/knowledge-base.rst:173 msgid "" "Your administrator has to provide the relevant groups with reader " "permissions for the knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:170 +#: ../extras/knowledge-base.rst:176 msgid "**🥵 Beware of visibility levels**" msgstr "" -#: ../extras/knowledge-base.rst:172 +#: ../extras/knowledge-base.rst:178 msgid "" "Knowledge base reader permission means that affected users can see " "**internal answers**. This is a potential issue if you're not dividing " "carefully!" msgstr "" -#: ../extras/knowledge-base.rst:176 +#: ../extras/knowledge-base.rst:182 msgid "" "If you're unsure, please ask your administrator to configure the :admin-docs:" "`role permissions ` accordingly." msgstr "" -#: ../extras/knowledge-base.rst:181 +#: ../extras/knowledge-base.rst:187 msgid "Editing Answers" msgstr "" @@ -5066,7 +5074,7 @@ msgstr "" msgid "Edit answer" msgstr "" -#: ../extras/knowledge-base.rst:187 +#: ../extras/knowledge-base.rst:193 msgid "" "The knowledge base editor comes equipped with the same **rich text editing " "capabilities** available in the Zammad ticket composer. That means you can " @@ -5075,19 +5083,19 @@ msgid "" "attachments and links!" msgstr "" -#: ../extras/knowledge-base.rst:193 +#: ../extras/knowledge-base.rst:199 msgid "🤷 **Why are there four kinds of links?**" msgstr "" -#: ../extras/knowledge-base.rst:196 +#: ../extras/knowledge-base.rst:202 msgid "🔗 **Weblink**" msgstr "" -#: ../extras/knowledge-base.rst:196 +#: ../extras/knowledge-base.rst:202 msgid "URLs pointing to other websites." msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:206 msgid "💡 **Link Answer**" msgstr "" @@ -5099,7 +5107,7 @@ msgstr "" msgid "(Will not break if destination URL changes.)" msgstr "" -#: ../extras/knowledge-base.rst:204 +#: ../extras/knowledge-base.rst:210 msgid "📋 **Linked Tickets**" msgstr "" @@ -5111,7 +5119,7 @@ msgstr "" msgid "(Visible only in Preview and Edit Modes.)" msgstr "" -#: ../extras/knowledge-base.rst:211 +#: ../extras/knowledge-base.rst:217 msgid "🏷️ **Tags**" msgstr "" @@ -5129,38 +5137,38 @@ msgstr "" msgid "Screencast showing tags on answers" msgstr "" -#: ../extras/knowledge-base.rst:216 +#: ../extras/knowledge-base.rst:222 msgid "" "🙈 Set the **visibility** of an answer to control who can see an article, or " "schedule it to be published at a later date. Articles are **color-coded** " "according to their visibility:" msgstr "" -#: ../extras/knowledge-base.rst:221 +#: ../extras/knowledge-base.rst:227 msgid "**Public** (visible to everyone)" msgstr "" -#: ../extras/knowledge-base.rst:223 +#: ../extras/knowledge-base.rst:229 msgid "|blu|" msgstr "" -#: ../extras/knowledge-base.rst:223 +#: ../extras/knowledge-base.rst:229 msgid "**Internal** (visible to agents & editors only)" msgstr "" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:231 msgid "|gry|" msgstr "" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:231 msgid "**Draft/Scheduled/Archived** (visible to editors only)" msgstr "" -#: ../extras/knowledge-base.rst:241 +#: ../extras/knowledge-base.rst:247 msgid "Using answers in ticket articles" msgstr "" -#: ../extras/knowledge-base.rst:243 +#: ../extras/knowledge-base.rst:249 msgid "" "As soon as the knowledge base contains one or more answers, you can use " "these just like text modules. Instead of ``::`` just use ``??`` to open the " @@ -5168,22 +5176,22 @@ msgid "" "all languages available." msgstr "" -#: ../extras/knowledge-base.rst:248 +#: ../extras/knowledge-base.rst:254 msgid "" "If you've found what you've been looking for, simply hit your ENTER-Key to " "load the answer into the ticket article. This way you don't have to throw " "URLs at your customer and provide the answer right away." msgstr "" -#: ../extras/knowledge-base.rst:252 +#: ../extras/knowledge-base.rst:258 msgid "Loading answers into articles *does not* replace article content." msgstr "" -#: ../extras/knowledge-base.rst:258 +#: ../extras/knowledge-base.rst:264 msgid "Screencast showing how to insert KB answers into articles" msgstr "" -#: ../extras/knowledge-base.rst:258 +#: ../extras/knowledge-base.rst:264 msgid "Use ``??`` to find and load knowledge base answers into ticket articles" msgstr "" @@ -6305,8 +6313,8 @@ msgstr "" #: ../extras/shared-drafts.rst:50 msgid "" -"If you're in a new ticket dialogue *after selecting the ticket group*, the 📝 " -"button will indicate the shared drafts function to be available." +"If you're in a new ticket dialogue *after selecting the ticket group*, the " +"📝 button will indicate the shared drafts function to be available." msgstr "" #: ../extras/shared-drafts.rst:55 diff --git a/locale/pt_BR/LC_MESSAGES/user-docs.po b/locale/pt_BR/LC_MESSAGES/user-docs.po index edbc47ca..e333ee6f 100644 --- a/locale/pt_BR/LC_MESSAGES/user-docs.po +++ b/locale/pt_BR/LC_MESSAGES/user-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad (for Agents)\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2023-11-09 13:15+0100\n" +"POT-Creation-Date: 2023-12-04 12:38+0100\n" "PO-Revision-Date: 2022-08-01 14:09+0000\n" "Last-Translator: Erico Cesar \n" "Language-Team: Portuguese (Brazil) `. (It can be much worse when, " "for example, a customer service rep sees tickets meant for your HR " -"department, and finds out how much their colleagues in sales are making! 💸💸💸)" +"department, and finds out how much their colleagues in sales are making! 💸💸" +"💸)" msgstr "" "Sem grupos, todo os agentes podem ver (e responder) qualquer chamado que " "chegar, independentemente, de qual departamento é o responsável. De fato, " @@ -4667,8 +4671,8 @@ msgstr "" #: ../extras/chat.rst:51 msgid "" -"📝 Chats can be **renamed** or **tagged**, and record technical details about " -"the customer’s connection." +"📝 Chats can be **renamed** or **tagged**, and record technical details " +"about the customer’s connection." msgstr "" "📝 Os bate-papos podem ser **renomeados** ou **rotulados** e armazenar " "detalhes técnicos sobre conexão do cliente." @@ -5427,42 +5431,48 @@ msgid "" "permissions" msgstr "" -#: ../extras/knowledge-base.rst:0 -msgid "Permissions of a parent category are inherited!" +#: ../extras/knowledge-base.rst:162 +msgid "" +"In general, permissions of a parent category are inherited! If you want to " +"grant edit permissions for a sub-category for a specific role for example, " +"set the upper level to \"reader\" and the desired sub-category to " +"\"editor\". The other way round is not possible (permissions can only be " +"widened, not restricted). If you can't select permissions in the table, this " +"could be the reason." msgstr "" -#: ../extras/knowledge-base.rst:0 -msgid "Public answers are always available!" +#: ../extras/knowledge-base.rst:169 +msgid "Be aware that public answers are always available!" msgstr "" -#: ../extras/knowledge-base.rst:165 +#: ../extras/knowledge-base.rst:171 msgid "**⚙️ Roles require knowledge base reader permission**" msgstr "" -#: ../extras/knowledge-base.rst:167 +#: ../extras/knowledge-base.rst:173 msgid "" "Your administrator has to provide the relevant groups with reader " "permissions for the knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:170 +#: ../extras/knowledge-base.rst:176 msgid "**🥵 Beware of visibility levels**" msgstr "" -#: ../extras/knowledge-base.rst:172 +#: ../extras/knowledge-base.rst:178 msgid "" "Knowledge base reader permission means that affected users can see " "**internal answers**. This is a potential issue if you're not dividing " "carefully!" msgstr "" -#: ../extras/knowledge-base.rst:176 +#: ../extras/knowledge-base.rst:182 msgid "" "If you're unsure, please ask your administrator to configure the :admin-docs:" "`role permissions ` accordingly." msgstr "" -#: ../extras/knowledge-base.rst:181 +#: ../extras/knowledge-base.rst:187 msgid "Editing Answers" msgstr "" @@ -5470,7 +5480,7 @@ msgstr "" msgid "Edit answer" msgstr "" -#: ../extras/knowledge-base.rst:187 +#: ../extras/knowledge-base.rst:193 msgid "" "The knowledge base editor comes equipped with the same **rich text editing " "capabilities** available in the Zammad ticket composer. That means you can " @@ -5479,19 +5489,19 @@ msgid "" "attachments and links!" msgstr "" -#: ../extras/knowledge-base.rst:193 +#: ../extras/knowledge-base.rst:199 msgid "🤷 **Why are there four kinds of links?**" msgstr "" -#: ../extras/knowledge-base.rst:196 +#: ../extras/knowledge-base.rst:202 msgid "🔗 **Weblink**" msgstr "" -#: ../extras/knowledge-base.rst:196 +#: ../extras/knowledge-base.rst:202 msgid "URLs pointing to other websites." msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:206 msgid "💡 **Link Answer**" msgstr "" @@ -5503,7 +5513,7 @@ msgstr "" msgid "(Will not break if destination URL changes.)" msgstr "" -#: ../extras/knowledge-base.rst:204 +#: ../extras/knowledge-base.rst:210 msgid "📋 **Linked Tickets**" msgstr "" @@ -5515,7 +5525,7 @@ msgstr "" msgid "(Visible only in Preview and Edit Modes.)" msgstr "" -#: ../extras/knowledge-base.rst:211 +#: ../extras/knowledge-base.rst:217 msgid "🏷️ **Tags**" msgstr "" @@ -5533,38 +5543,38 @@ msgstr "" msgid "Screencast showing tags on answers" msgstr "" -#: ../extras/knowledge-base.rst:216 +#: ../extras/knowledge-base.rst:222 msgid "" "🙈 Set the **visibility** of an answer to control who can see an article, or " "schedule it to be published at a later date. Articles are **color-coded** " "according to their visibility:" msgstr "" -#: ../extras/knowledge-base.rst:221 +#: ../extras/knowledge-base.rst:227 msgid "**Public** (visible to everyone)" msgstr "" -#: ../extras/knowledge-base.rst:223 +#: ../extras/knowledge-base.rst:229 msgid "|blu|" msgstr "" -#: ../extras/knowledge-base.rst:223 +#: ../extras/knowledge-base.rst:229 msgid "**Internal** (visible to agents & editors only)" msgstr "" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:231 msgid "|gry|" msgstr "" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:231 msgid "**Draft/Scheduled/Archived** (visible to editors only)" msgstr "" -#: ../extras/knowledge-base.rst:241 +#: ../extras/knowledge-base.rst:247 msgid "Using answers in ticket articles" msgstr "" -#: ../extras/knowledge-base.rst:243 +#: ../extras/knowledge-base.rst:249 msgid "" "As soon as the knowledge base contains one or more answers, you can use " "these just like text modules. Instead of ``::`` just use ``??`` to open the " @@ -5572,22 +5582,22 @@ msgid "" "all languages available." msgstr "" -#: ../extras/knowledge-base.rst:248 +#: ../extras/knowledge-base.rst:254 msgid "" "If you've found what you've been looking for, simply hit your ENTER-Key to " "load the answer into the ticket article. This way you don't have to throw " "URLs at your customer and provide the answer right away." msgstr "" -#: ../extras/knowledge-base.rst:252 +#: ../extras/knowledge-base.rst:258 msgid "Loading answers into articles *does not* replace article content." msgstr "" -#: ../extras/knowledge-base.rst:258 +#: ../extras/knowledge-base.rst:264 msgid "Screencast showing how to insert KB answers into articles" msgstr "" -#: ../extras/knowledge-base.rst:258 +#: ../extras/knowledge-base.rst:264 msgid "Use ``??`` to find and load knowledge base answers into ticket articles" msgstr "" @@ -6837,8 +6847,8 @@ msgstr "" #: ../extras/shared-drafts.rst:50 msgid "" -"If you're in a new ticket dialogue *after selecting the ticket group*, the 📝 " -"button will indicate the shared drafts function to be available." +"If you're in a new ticket dialogue *after selecting the ticket group*, the " +"📝 button will indicate the shared drafts function to be available." msgstr "" #: ../extras/shared-drafts.rst:55 @@ -7555,8 +7565,8 @@ msgstr "" #~ "podem ser adicionados a clientes existentes desta forma" #~ msgid "" -#~ "Click the **➕ button** to create a new ticket. The default ticket type is " -#~ "**received call**." +#~ "Click the **➕ button** to create a new ticket. The default ticket type " +#~ "is **received call**." #~ msgstr "" #~ "Clique no **botão ➕** para criar um novo chamado .O tipo padrão de um " #~ "novo chamado é **ligação recebida**." diff --git a/locale/ru/LC_MESSAGES/user-docs.po b/locale/ru/LC_MESSAGES/user-docs.po index bbe70659..77257a5c 100644 --- a/locale/ru/LC_MESSAGES/user-docs.po +++ b/locale/ru/LC_MESSAGES/user-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad (for Agents)\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2023-11-09 13:15+0100\n" +"POT-Creation-Date: 2023-12-04 12:38+0100\n" "PO-Revision-Date: 2023-09-09 23:18+0000\n" "Last-Translator: ElectroKos \n" "Language-Team: Russian =2 && n" -"%10<=4 && (n%100<10 || n%100>=20) ? 1 : 2;\n" +"Plural-Forms: nplurals=3; plural=n%10==1 && n%100!=11 ? 0 : n%10>=2 && " +"n%10<=4 && (n%100<10 || n%100>=20) ? 1 : 2;\n" "X-Generator: Weblate 5.0\n" #: ../advanced/keyboard-shortcuts.rst:4 @@ -1339,7 +1339,7 @@ msgid "" msgstr "" #: ../snippets/ticket-state-type-circles.rst:4 -#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:221 +#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:227 msgid "|grn|" msgstr "|grn|" @@ -2105,9 +2105,9 @@ msgstr "" #: ../basics/service-ticket/create.rst:58 msgid "" -"📞 For phone calls, record the details of your conversation. These notes will " -"not be sent to the customer (though he may be able to see them if he has a " -"Zammad account)." +"📞 For phone calls, record the details of your conversation. These notes " +"will not be sent to the customer (though he may be able to see them if he " +"has a Zammad account)." msgstr "" #: ../basics/service-ticket/create.rst:62 @@ -2116,8 +2116,8 @@ msgstr "" #: ../snippets/ui-protip-message-editor-features.rst:3 msgid "" -"The message editor supports 📋 copying-and-pasting (or dragging-and-dropping) " -"of **🔤 rich text**, **🌄 images** and **📎 file attachments**." +"The message editor supports 📋 copying-and-pasting (or dragging-and-" +"dropping) of **🔤 rich text**, **🌄 images** and **📎 file attachments**." msgstr "" #: ../snippets/ui-protip-message-editor-features.rst:6 @@ -2312,8 +2312,9 @@ msgstr "" msgid "" "What about the **deletion of articles**? In Zammad, you can only delete " "articles that you have created yourself and which are not older than 10 " -"minutes. To see the \"delete\" button in articles of the type \"communication" -"\" (emails, calls), their visibility has to be switched to internal first." +"minutes. To see the \"delete\" button in articles of the type " +"\"communication\" (emails, calls), their visibility has to be switched to " +"internal first." msgstr "" #: ../basics/service-ticket/follow-up.rst:107 @@ -2534,7 +2535,8 @@ msgid "" "problematic *per se,* but it does lead to a lot of unnecessary clutter in " "the :doc:`overviews menu `. (It can be much worse when, " "for example, a customer service rep sees tickets meant for your HR " -"department, and finds out how much their colleagues in sales are making! 💸💸💸)" +"department, and finds out how much their colleagues in sales are making! 💸💸" +"💸)" msgstr "" #: ../basics/service-ticket/settings/group.rst:25 @@ -4245,8 +4247,8 @@ msgstr "" #: ../extras/chat.rst:51 msgid "" -"📝 Chats can be **renamed** or **tagged**, and record technical details about " -"the customer’s connection." +"📝 Chats can be **renamed** or **tagged**, and record technical details " +"about the customer’s connection." msgstr "" #: ../extras/chat.rst:0 @@ -4928,42 +4930,48 @@ msgid "" "permissions" msgstr "" -#: ../extras/knowledge-base.rst:0 -msgid "Permissions of a parent category are inherited!" +#: ../extras/knowledge-base.rst:162 +msgid "" +"In general, permissions of a parent category are inherited! If you want to " +"grant edit permissions for a sub-category for a specific role for example, " +"set the upper level to \"reader\" and the desired sub-category to " +"\"editor\". The other way round is not possible (permissions can only be " +"widened, not restricted). If you can't select permissions in the table, this " +"could be the reason." msgstr "" -#: ../extras/knowledge-base.rst:0 -msgid "Public answers are always available!" +#: ../extras/knowledge-base.rst:169 +msgid "Be aware that public answers are always available!" msgstr "" -#: ../extras/knowledge-base.rst:165 +#: ../extras/knowledge-base.rst:171 msgid "**⚙️ Roles require knowledge base reader permission**" msgstr "" -#: ../extras/knowledge-base.rst:167 +#: ../extras/knowledge-base.rst:173 msgid "" "Your administrator has to provide the relevant groups with reader " "permissions for the knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:170 +#: ../extras/knowledge-base.rst:176 msgid "**🥵 Beware of visibility levels**" msgstr "" -#: ../extras/knowledge-base.rst:172 +#: ../extras/knowledge-base.rst:178 msgid "" "Knowledge base reader permission means that affected users can see " "**internal answers**. This is a potential issue if you're not dividing " "carefully!" msgstr "" -#: ../extras/knowledge-base.rst:176 +#: ../extras/knowledge-base.rst:182 msgid "" "If you're unsure, please ask your administrator to configure the :admin-docs:" "`role permissions ` accordingly." msgstr "" -#: ../extras/knowledge-base.rst:181 +#: ../extras/knowledge-base.rst:187 msgid "Editing Answers" msgstr "" @@ -4971,7 +4979,7 @@ msgstr "" msgid "Edit answer" msgstr "" -#: ../extras/knowledge-base.rst:187 +#: ../extras/knowledge-base.rst:193 msgid "" "The knowledge base editor comes equipped with the same **rich text editing " "capabilities** available in the Zammad ticket composer. That means you can " @@ -4980,19 +4988,19 @@ msgid "" "attachments and links!" msgstr "" -#: ../extras/knowledge-base.rst:193 +#: ../extras/knowledge-base.rst:199 msgid "🤷 **Why are there four kinds of links?**" msgstr "" -#: ../extras/knowledge-base.rst:196 +#: ../extras/knowledge-base.rst:202 msgid "🔗 **Weblink**" msgstr "" -#: ../extras/knowledge-base.rst:196 +#: ../extras/knowledge-base.rst:202 msgid "URLs pointing to other websites." msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:206 msgid "💡 **Link Answer**" msgstr "" @@ -5004,7 +5012,7 @@ msgstr "" msgid "(Will not break if destination URL changes.)" msgstr "" -#: ../extras/knowledge-base.rst:204 +#: ../extras/knowledge-base.rst:210 msgid "📋 **Linked Tickets**" msgstr "" @@ -5016,7 +5024,7 @@ msgstr "" msgid "(Visible only in Preview and Edit Modes.)" msgstr "" -#: ../extras/knowledge-base.rst:211 +#: ../extras/knowledge-base.rst:217 msgid "🏷️ **Tags**" msgstr "" @@ -5034,38 +5042,38 @@ msgstr "" msgid "Screencast showing tags on answers" msgstr "" -#: ../extras/knowledge-base.rst:216 +#: ../extras/knowledge-base.rst:222 msgid "" "🙈 Set the **visibility** of an answer to control who can see an article, or " "schedule it to be published at a later date. Articles are **color-coded** " "according to their visibility:" msgstr "" -#: ../extras/knowledge-base.rst:221 +#: ../extras/knowledge-base.rst:227 msgid "**Public** (visible to everyone)" msgstr "" -#: ../extras/knowledge-base.rst:223 +#: ../extras/knowledge-base.rst:229 msgid "|blu|" msgstr "" -#: ../extras/knowledge-base.rst:223 +#: ../extras/knowledge-base.rst:229 msgid "**Internal** (visible to agents & editors only)" msgstr "" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:231 msgid "|gry|" msgstr "" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:231 msgid "**Draft/Scheduled/Archived** (visible to editors only)" msgstr "" -#: ../extras/knowledge-base.rst:241 +#: ../extras/knowledge-base.rst:247 msgid "Using answers in ticket articles" msgstr "" -#: ../extras/knowledge-base.rst:243 +#: ../extras/knowledge-base.rst:249 msgid "" "As soon as the knowledge base contains one or more answers, you can use " "these just like text modules. Instead of ``::`` just use ``??`` to open the " @@ -5073,22 +5081,22 @@ msgid "" "all languages available." msgstr "" -#: ../extras/knowledge-base.rst:248 +#: ../extras/knowledge-base.rst:254 msgid "" "If you've found what you've been looking for, simply hit your ENTER-Key to " "load the answer into the ticket article. This way you don't have to throw " "URLs at your customer and provide the answer right away." msgstr "" -#: ../extras/knowledge-base.rst:252 +#: ../extras/knowledge-base.rst:258 msgid "Loading answers into articles *does not* replace article content." msgstr "" -#: ../extras/knowledge-base.rst:258 +#: ../extras/knowledge-base.rst:264 msgid "Screencast showing how to insert KB answers into articles" msgstr "" -#: ../extras/knowledge-base.rst:258 +#: ../extras/knowledge-base.rst:264 msgid "Use ``??`` to find and load knowledge base answers into ticket articles" msgstr "" @@ -6216,8 +6224,8 @@ msgstr "" #: ../extras/shared-drafts.rst:50 msgid "" -"If you're in a new ticket dialogue *after selecting the ticket group*, the 📝 " -"button will indicate the shared drafts function to be available." +"If you're in a new ticket dialogue *after selecting the ticket group*, the " +"📝 button will indicate the shared drafts function to be available." msgstr "" #: ../extras/shared-drafts.rst:55 diff --git a/locale/sr/LC_MESSAGES/user-docs.po b/locale/sr/LC_MESSAGES/user-docs.po index fc663003..9da260c8 100644 --- a/locale/sr/LC_MESSAGES/user-docs.po +++ b/locale/sr/LC_MESSAGES/user-docs.po @@ -7,8 +7,8 @@ msgid "" msgstr "" "Project-Id-Version: Zammad (for Agents)\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2023-11-09 13:15+0100\n" -"PO-Revision-Date: 2023-11-21 11:00+0000\n" +"POT-Creation-Date: 2023-12-04 12:38+0100\n" +"PO-Revision-Date: 2023-12-09 17:00+0000\n" "Last-Translator: Dusan Vuckovic \n" "Language-Team: Serbian \n" @@ -18,7 +18,7 @@ msgstr "" "Content-Transfer-Encoding: 8bit\n" "Plural-Forms: nplurals=3; plural=n%10==1 && n%100!=11 ? 0 : n%10>=2 && " "n%10<=4 && (n%100<10 || n%100>=20) ? 1 : 2;\n" -"X-Generator: Weblate 5.0.2\n" +"X-Generator: Weblate 5.2.1\n" #: ../advanced/keyboard-shortcuts.rst:4 msgid "Keyboard Shortcuts" @@ -1423,7 +1423,7 @@ msgstr "" "бојама:**" #: ../snippets/ticket-state-type-circles.rst:4 -#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:221 +#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:227 msgid "|grn|" msgstr "|grn|" @@ -1694,7 +1694,8 @@ msgstr "Панел тикета: Везе" #: ../advanced/ticket-actions/link.rst:12 msgid "Click the *➕ Add Link* button to access the link dialog." -msgstr "Кликните на дугме *➕ Додај везу* да бисте отворили дијалог повезивања." +msgstr "" +"Кликните на дугме *➕ Додај везу* да бисте отворили дијалог повезивања." #: ../advanced/ticket-actions/link.rst:18 msgid "Link dialog" @@ -2337,9 +2338,9 @@ msgstr "Текст" #: ../basics/service-ticket/create.rst:58 msgid "" -"📞 For phone calls, record the details of your conversation. These notes will " -"not be sent to the customer (though he may be able to see them if he has a " -"Zammad account)." +"📞 For phone calls, record the details of your conversation. These notes " +"will not be sent to the customer (though he may be able to see them if he " +"has a Zammad account)." msgstr "" "📞 За телефонске позиве, забележите детаље вашег разговора. Ове белешке неће " "бити послате купцу (иако ће можда моћи да их види уколико поседује Zammad " @@ -2351,8 +2352,8 @@ msgstr "📧 За имејлове, ово ће бити текст ваше о #: ../snippets/ui-protip-message-editor-features.rst:3 msgid "" -"The message editor supports 📋 copying-and-pasting (or dragging-and-dropping) " -"of **🔤 rich text**, **🌄 images** and **📎 file attachments**." +"The message editor supports 📋 copying-and-pasting (or dragging-and-" +"dropping) of **🔤 rich text**, **🌄 images** and **📎 file attachments**." msgstr "" "Уредник порука подржава 📋 копирање и налепљивање (или превлачење и пуштање) " "**🔤 богатог текста**, **🌄 слика** и **📎 датотека прилога**." @@ -2440,16 +2441,16 @@ msgid "" "`⚙️ Manage ticket settings ` in the **ticket pane** on the right." msgstr "" "Тикети су конверзације које се састоје од порука и напомена о проблему " -"клијента. :doc:`⚙️ Управљајте подацима тикета ` у **панелу тикета**" -" са десне стране." +"клијента. :doc:`⚙️ Управљајте подацима тикета ` у **панелу тикета** " +"са десне стране." #: ../basics/service-ticket/follow-up.rst:23 msgid "" "📇 Any time you open a ticket, a new entry will appear in your :doc:`tab " "list` in the main menu." msgstr "" -"📇 Сваки пут када отворите приказ тикета, нова ставка ће се појавити у вашој :" -"doc:`листи прозора ` у главном менију." +"📇 Сваки пут када отворите приказ тикета, нова ставка ће се појавити у " +"вашој :doc:`листи прозора ` у главном менију." #: ../basics/service-ticket/follow-up.rst:26 msgid "" @@ -2505,8 +2506,8 @@ msgid "" "This way, you can share correspondences with people who don't have Zammad " "(like a third-party supplier)." msgstr "" -"На овај начин можете да поделите преписку са људима који немају Zammad (" -"попут вашег подизвођача)." +"На овај начин можете да поделите преписку са људима који немају Zammad " +"(попут вашег подизвођача)." #: ../basics/service-ticket/follow-up.rst:57 msgid "Click on a message to see detailed information about it." @@ -2585,8 +2586,9 @@ msgstr "" msgid "" "What about the **deletion of articles**? In Zammad, you can only delete " "articles that you have created yourself and which are not older than 10 " -"minutes. To see the \"delete\" button in articles of the type \"communication" -"\" (emails, calls), their visibility has to be switched to internal first." +"minutes. To see the \"delete\" button in articles of the type " +"\"communication\" (emails, calls), their visibility has to be switched to " +"internal first." msgstr "" "А шта са **брисањем чланака**? У Zammad-у, можете обрисати само чланке које " "сте додали сами и који нису старији од 10 минута. Да бисте видели дугме за " @@ -2863,7 +2865,8 @@ msgid "" "problematic *per se,* but it does lead to a lot of unnecessary clutter in " "the :doc:`overviews menu `. (It can be much worse when, " "for example, a customer service rep sees tickets meant for your HR " -"department, and finds out how much their colleagues in sales are making! 💸💸💸)" +"department, and finds out how much their colleagues in sales are making! 💸💸" +"💸)" msgstr "" "Без група, свих десет оператера може да види (и да одговори на) сваки " "појединачни долазни тикет, без обзира о ком одељењу се ради. Ово није " @@ -5017,8 +5020,8 @@ msgid "" "🔍 Use the :doc:`search bar ` to pull up old " "chats from the archive anytime." msgstr "" -"🔍 Користите :doc:`траку за претрагу ` да бисте у " -"било ком тренутку извукли стара ћаскања из архиве." +"🔍 Користите :doc:`траку за претрагу ` да бисте " +"у било ком тренутку извукли стара ћаскања из архиве." #: ../extras/chat.rst:49 msgid "📋 Copy & paste **supports 🌄 inline images** as well as plain text." @@ -5033,8 +5036,8 @@ msgstr "" #: ../extras/chat.rst:51 msgid "" -"📝 Chats can be **renamed** or **tagged**, and record technical details about " -"the customer’s connection." +"📝 Chats can be **renamed** or **tagged**, and record technical details " +"about the customer’s connection." msgstr "" "📝 Могуће је **променити назив** ћаскања или **означити** га, и забележити " "техничке детаље о вези клијента." @@ -5091,7 +5094,8 @@ msgstr "Панел тикета (приказ клијента)" #: ../extras/customers.rst:10 msgid "Click the 👨 tab in the ticket pane to see the customer's profile." -msgstr "Кликните на 👨 језичак у панелу тикета да бисте видели профил клијента." +msgstr "" +"Кликните на 👨 језичак у панелу тикета да бисте видели профил клијента." #: ../extras/customers.rst:0 msgid "Customer ticket summary (mouseover)" @@ -5854,19 +5858,30 @@ msgstr "" "Снимак екрана који приказује опцију видљивости за ограничене дозволе " "категорије" -#: ../extras/knowledge-base.rst:0 -msgid "Permissions of a parent category are inherited!" -msgstr "Дозволе надређене категорије се наслеђују!" +#: ../extras/knowledge-base.rst:162 +msgid "" +"In general, permissions of a parent category are inherited! If you want to " +"grant edit permissions for a sub-category for a specific role for example, " +"set the upper level to \"reader\" and the desired sub-category to " +"\"editor\". The other way round is not possible (permissions can only be " +"widened, not restricted). If you can't select permissions in the table, this " +"could be the reason." +msgstr "" +"Уопштено, дозволе надређених катеорија се не наслеђују! Уколико нпр. желите " +"да доделите дозволу уређивања за подређену категорију одговарајућој улози, " +"поставите горњи ново на „читалац” и жељену подкатегорију на „уредник”. " +"Обрнуто није могуће (дозволе се могу само увећати, не и ограничити). Уколико " +"не можете да одаберете дозволе у овој табели, ово може бити разлог за то." -#: ../extras/knowledge-base.rst:0 -msgid "Public answers are always available!" -msgstr "Јавни чланци су увек доступни!" +#: ../extras/knowledge-base.rst:169 +msgid "Be aware that public answers are always available!" +msgstr "Будите свесни да су јавни чланци увек доступни!" -#: ../extras/knowledge-base.rst:165 +#: ../extras/knowledge-base.rst:171 msgid "**⚙️ Roles require knowledge base reader permission**" msgstr "**⚙️ Улоге захтевају дозволу за читање базе знања**" -#: ../extras/knowledge-base.rst:167 +#: ../extras/knowledge-base.rst:173 msgid "" "Your administrator has to provide the relevant groups with reader " "permissions for the knowledge base." @@ -5874,11 +5889,11 @@ msgstr "" "Ваш администратор мора да обезбеди релевантним групама дозволе за читање за " "базу знања." -#: ../extras/knowledge-base.rst:170 +#: ../extras/knowledge-base.rst:176 msgid "**🥵 Beware of visibility levels**" msgstr "**🥵 Пазите на нивое видљивости**" -#: ../extras/knowledge-base.rst:172 +#: ../extras/knowledge-base.rst:178 msgid "" "Knowledge base reader permission means that affected users can see " "**internal answers**. This is a potential issue if you're not dividing " @@ -5887,7 +5902,7 @@ msgstr "" "Дозвола за читање базе знања значи да корисници могу да виде **интерне " "чланке**. Ово је потенцијални проблем ако не делите пажљиво!" -#: ../extras/knowledge-base.rst:176 +#: ../extras/knowledge-base.rst:182 msgid "" "If you're unsure, please ask your administrator to configure the :admin-docs:" "`role permissions ` accordingly." @@ -5896,7 +5911,7 @@ msgstr "" "конфигурише :admin-docs:`дозволе улоге `." -#: ../extras/knowledge-base.rst:181 +#: ../extras/knowledge-base.rst:187 msgid "Editing Answers" msgstr "Уређивање чланака" @@ -5904,7 +5919,7 @@ msgstr "Уређивање чланака" msgid "Edit answer" msgstr "Уредите чланак" -#: ../extras/knowledge-base.rst:187 +#: ../extras/knowledge-base.rst:193 msgid "" "The knowledge base editor comes equipped with the same **rich text editing " "capabilities** available in the Zammad ticket composer. That means you can " @@ -5918,19 +5933,19 @@ msgstr "" "бисте уметнули форматирани текст, листе са ознакама и још много тога. Можете " "чак додати датотеке прилога и везе!" -#: ../extras/knowledge-base.rst:193 +#: ../extras/knowledge-base.rst:199 msgid "🤷 **Why are there four kinds of links?**" msgstr "🤷 **Зашто постоје четири врсте веза?**" -#: ../extras/knowledge-base.rst:196 +#: ../extras/knowledge-base.rst:202 msgid "🔗 **Weblink**" msgstr "🔗 **Интернет веза**" -#: ../extras/knowledge-base.rst:196 +#: ../extras/knowledge-base.rst:202 msgid "URLs pointing to other websites." msgstr "URL адресе које упућују на друге интернет локације." -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:206 msgid "💡 **Link Answer**" msgstr "💡 **Веза ка чланку**" @@ -5942,7 +5957,7 @@ msgstr "Интерне референце на друге чланке базе msgid "(Will not break if destination URL changes.)" msgstr "(Неће се прекинути ако се одредишна URL адреса промени.)" -#: ../extras/knowledge-base.rst:204 +#: ../extras/knowledge-base.rst:210 msgid "📋 **Linked Tickets**" msgstr "📋 **Везе ка тикетима**" @@ -5954,7 +5969,7 @@ msgstr "Интерне референце на Zammad тикете." msgid "(Visible only in Preview and Edit Modes.)" msgstr "(Видљиво само у режимима приказа и уређивања.)" -#: ../extras/knowledge-base.rst:211 +#: ../extras/knowledge-base.rst:217 msgid "🏷️ **Tags**" msgstr "🏷 **Ознаке**" @@ -5976,41 +5991,41 @@ msgstr "" msgid "Screencast showing tags on answers" msgstr "Снимак екрана који приказује ознаке у чланкцима" -#: ../extras/knowledge-base.rst:216 +#: ../extras/knowledge-base.rst:222 msgid "" "🙈 Set the **visibility** of an answer to control who can see an article, or " "schedule it to be published at a later date. Articles are **color-coded** " "according to their visibility:" msgstr "" -"🙈 Подесите **видљивост** чланка да бисте контролисали ко може да види чланак " -"или закажите његово објављивање за касније. Чланци су **означени бојама** " -"према њиховој видљивости:" +"🙈 Подесите **видљивост** чланка да бисте контролисали ко може да види " +"чланак или закажите његово објављивање за касније. Чланци су **означени " +"бојама** према њиховој видљивости:" -#: ../extras/knowledge-base.rst:221 +#: ../extras/knowledge-base.rst:227 msgid "**Public** (visible to everyone)" msgstr "**Јавно** (видљиво свима)" -#: ../extras/knowledge-base.rst:223 +#: ../extras/knowledge-base.rst:229 msgid "|blu|" msgstr "|blu|" -#: ../extras/knowledge-base.rst:223 +#: ../extras/knowledge-base.rst:229 msgid "**Internal** (visible to agents & editors only)" msgstr "**Интерно** (видљиво само оператерима и уредницима)" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:231 msgid "|gry|" msgstr "|gry|" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:231 msgid "**Draft/Scheduled/Archived** (visible to editors only)" msgstr "**Нацрт/Заказано/Архивирано** (видљиво само уредницима)" -#: ../extras/knowledge-base.rst:241 +#: ../extras/knowledge-base.rst:247 msgid "Using answers in ticket articles" msgstr "Коришћење чланака у тикетима" -#: ../extras/knowledge-base.rst:243 +#: ../extras/knowledge-base.rst:249 msgid "" "As soon as the knowledge base contains one or more answers, you can use " "these just like text modules. Instead of ``::`` just use ``??`` to open the " @@ -6022,7 +6037,7 @@ msgstr "" "претраге. Претрага се врши по целом тексту чланка и у наслову на свим " "доступним језицима." -#: ../extras/knowledge-base.rst:248 +#: ../extras/knowledge-base.rst:254 msgid "" "If you've found what you've been looking for, simply hit your ENTER-Key to " "load the answer into the ticket article. This way you don't have to throw " @@ -6032,16 +6047,16 @@ msgstr "" "бисте учитали чланак у тикет. На овај начин не морате да шаљете URL адресе " "својим клијентима и можете одмах да им одговорите." -#: ../extras/knowledge-base.rst:252 +#: ../extras/knowledge-base.rst:258 msgid "Loading answers into articles *does not* replace article content." msgstr "Учитавање чланака *не* замењује садржај чланка тикета." -#: ../extras/knowledge-base.rst:258 +#: ../extras/knowledge-base.rst:264 msgid "Screencast showing how to insert KB answers into articles" msgstr "" "Снимак екрана који показује како да уметнете чланке базе знања у тикете" -#: ../extras/knowledge-base.rst:258 +#: ../extras/knowledge-base.rst:264 msgid "Use ``??`` to find and load knowledge base answers into ticket articles" msgstr "Користите ``??`` да пронађете и учитате чланке базе знања у тикете" @@ -6369,7 +6384,8 @@ msgstr "Панел тикета (приказ организације)" #: ../extras/organizations.rst:18 msgid "Click the 👪 tab in the ticket pane to see the organization’s profile." msgstr "" -"Кликните на језичак 👪 у панелу тикета да бисте приказали профил организације." +"Кликните на језичак 👪 у панелу тикета да бисте приказали профил " +"организације." #: ../extras/organizations.rst:20 msgid "To edit the organization’s profile, use the **organization submenu**:" @@ -6987,7 +7003,8 @@ msgid "" "The 🔒 and ✅ icons at the top of a message indicate its encryption and " "signing status." msgstr "" -"Иконице 🔒 и ✅ при врху поруке означавају њен статус шифровања и потписивања." +"Иконице 🔒 и ✅ при врху поруке означавају њен статус шифровања и " +"потписивања." #: ../extras/secure-email.rst:75 msgid "Screencast showing details of encryption and signing status" @@ -7100,9 +7117,9 @@ msgid "" "🔒 **Encrypt** and ✅ **Sign** buttons are present on both new tickets and " "replies. Hover over the buttons to show details." msgstr "" -"Дугмићи 🔒 **Шифровање** и ✅ **Потписивање** су присутни и на новим тикетима " -"и на одговорима. Пређите курсором преко дугмића да бисте приказали више " -"информација." +"Дугмићи 🔒 **Шифровање** и ✅ **Потписивање** су присутни и на новим " +"тикетима и на одговорима. Пређите курсором преко дугмића да бисте приказали " +"више информација." #: ../extras/secure-email.rst:116 msgid "Status Icons (Outgoing)" @@ -7348,8 +7365,8 @@ msgstr "Примена нацрта ради исто почевши од пре #: ../extras/shared-drafts.rst:50 msgid "" -"If you're in a new ticket dialogue *after selecting the ticket group*, the 📝 " -"button will indicate the shared drafts function to be available." +"If you're in a new ticket dialogue *after selecting the ticket group*, the " +"📝 button will indicate the shared drafts function to be available." msgstr "" "Ако сте у дијалогу новог тикета и *након што изаберете групу тикета*, дугме " "📝 ће означити да је функција заједничких нацрта доступна." @@ -8199,6 +8216,9 @@ msgstr "" "`системски ` и :admin-docs:`администраторски ` " "приручници." +#~ msgid "Permissions of a parent category are inherited!" +#~ msgstr "Дозволе надређене категорије се наслеђују!" + #~ msgid "`Google Authenticator`_" #~ msgstr "`Google Authenticator`_" @@ -8384,8 +8404,8 @@ msgstr "" #~ msgstr "Можете бити сигурни да је аутентична и да њен садржај није измењен." #~ msgid "" -#~ "🔒 **Encrypt** and ✅ **Sign** buttons are present on both new tickets and " -#~ "replies. Hover over the buttons to show a certificate/CA summary." +#~ "🔒 **Encrypt** and ✅ **Sign** buttons are present on both new tickets " +#~ "and replies. Hover over the buttons to show a certificate/CA summary." #~ msgstr "" #~ "Дугмићи 🔒 **Шифровање** и ✅ **Потписивање** су присутни и на новим " #~ "тикетима и на одговорима. Пређите курсором преко дугмића да бисте " diff --git a/locale/sv/LC_MESSAGES/user-docs.po b/locale/sv/LC_MESSAGES/user-docs.po index ec93ec79..023d1ebc 100644 --- a/locale/sv/LC_MESSAGES/user-docs.po +++ b/locale/sv/LC_MESSAGES/user-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad (for Agents)\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2023-11-09 13:15+0100\n" +"POT-Creation-Date: 2023-12-04 12:38+0100\n" "PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n" "Last-Translator: Automatically generated\n" "Language-Team: none\n" @@ -1271,7 +1271,7 @@ msgid "" msgstr "" #: ../snippets/ticket-state-type-circles.rst:4 -#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:221 +#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:227 msgid "|grn|" msgstr "" @@ -2035,9 +2035,9 @@ msgstr "" #: ../basics/service-ticket/create.rst:58 msgid "" -"📞 For phone calls, record the details of your conversation. These notes will " -"not be sent to the customer (though he may be able to see them if he has a " -"Zammad account)." +"📞 For phone calls, record the details of your conversation. These notes " +"will not be sent to the customer (though he may be able to see them if he " +"has a Zammad account)." msgstr "" #: ../basics/service-ticket/create.rst:62 @@ -2046,8 +2046,8 @@ msgstr "" #: ../snippets/ui-protip-message-editor-features.rst:3 msgid "" -"The message editor supports 📋 copying-and-pasting (or dragging-and-dropping) " -"of **🔤 rich text**, **🌄 images** and **📎 file attachments**." +"The message editor supports 📋 copying-and-pasting (or dragging-and-" +"dropping) of **🔤 rich text**, **🌄 images** and **📎 file attachments**." msgstr "" #: ../snippets/ui-protip-message-editor-features.rst:6 @@ -2242,8 +2242,9 @@ msgstr "" msgid "" "What about the **deletion of articles**? In Zammad, you can only delete " "articles that you have created yourself and which are not older than 10 " -"minutes. To see the \"delete\" button in articles of the type \"communication" -"\" (emails, calls), their visibility has to be switched to internal first." +"minutes. To see the \"delete\" button in articles of the type " +"\"communication\" (emails, calls), their visibility has to be switched to " +"internal first." msgstr "" #: ../basics/service-ticket/follow-up.rst:107 @@ -2464,7 +2465,8 @@ msgid "" "problematic *per se,* but it does lead to a lot of unnecessary clutter in " "the :doc:`overviews menu `. (It can be much worse when, " "for example, a customer service rep sees tickets meant for your HR " -"department, and finds out how much their colleagues in sales are making! 💸💸💸)" +"department, and finds out how much their colleagues in sales are making! 💸💸" +"💸)" msgstr "" #: ../basics/service-ticket/settings/group.rst:25 @@ -4173,8 +4175,8 @@ msgstr "" #: ../extras/chat.rst:51 msgid "" -"📝 Chats can be **renamed** or **tagged**, and record technical details about " -"the customer’s connection." +"📝 Chats can be **renamed** or **tagged**, and record technical details " +"about the customer’s connection." msgstr "" #: ../extras/chat.rst:0 @@ -4856,42 +4858,48 @@ msgid "" "permissions" msgstr "" -#: ../extras/knowledge-base.rst:0 -msgid "Permissions of a parent category are inherited!" +#: ../extras/knowledge-base.rst:162 +msgid "" +"In general, permissions of a parent category are inherited! If you want to " +"grant edit permissions for a sub-category for a specific role for example, " +"set the upper level to \"reader\" and the desired sub-category to " +"\"editor\". The other way round is not possible (permissions can only be " +"widened, not restricted). If you can't select permissions in the table, this " +"could be the reason." msgstr "" -#: ../extras/knowledge-base.rst:0 -msgid "Public answers are always available!" +#: ../extras/knowledge-base.rst:169 +msgid "Be aware that public answers are always available!" msgstr "" -#: ../extras/knowledge-base.rst:165 +#: ../extras/knowledge-base.rst:171 msgid "**⚙️ Roles require knowledge base reader permission**" msgstr "" -#: ../extras/knowledge-base.rst:167 +#: ../extras/knowledge-base.rst:173 msgid "" "Your administrator has to provide the relevant groups with reader " "permissions for the knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:170 +#: ../extras/knowledge-base.rst:176 msgid "**🥵 Beware of visibility levels**" msgstr "" -#: ../extras/knowledge-base.rst:172 +#: ../extras/knowledge-base.rst:178 msgid "" "Knowledge base reader permission means that affected users can see " "**internal answers**. This is a potential issue if you're not dividing " "carefully!" msgstr "" -#: ../extras/knowledge-base.rst:176 +#: ../extras/knowledge-base.rst:182 msgid "" "If you're unsure, please ask your administrator to configure the :admin-docs:" "`role permissions ` accordingly." msgstr "" -#: ../extras/knowledge-base.rst:181 +#: ../extras/knowledge-base.rst:187 msgid "Editing Answers" msgstr "" @@ -4899,7 +4907,7 @@ msgstr "" msgid "Edit answer" msgstr "" -#: ../extras/knowledge-base.rst:187 +#: ../extras/knowledge-base.rst:193 msgid "" "The knowledge base editor comes equipped with the same **rich text editing " "capabilities** available in the Zammad ticket composer. That means you can " @@ -4908,19 +4916,19 @@ msgid "" "attachments and links!" msgstr "" -#: ../extras/knowledge-base.rst:193 +#: ../extras/knowledge-base.rst:199 msgid "🤷 **Why are there four kinds of links?**" msgstr "" -#: ../extras/knowledge-base.rst:196 +#: ../extras/knowledge-base.rst:202 msgid "🔗 **Weblink**" msgstr "" -#: ../extras/knowledge-base.rst:196 +#: ../extras/knowledge-base.rst:202 msgid "URLs pointing to other websites." msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:206 msgid "💡 **Link Answer**" msgstr "" @@ -4932,7 +4940,7 @@ msgstr "" msgid "(Will not break if destination URL changes.)" msgstr "" -#: ../extras/knowledge-base.rst:204 +#: ../extras/knowledge-base.rst:210 msgid "📋 **Linked Tickets**" msgstr "" @@ -4944,7 +4952,7 @@ msgstr "" msgid "(Visible only in Preview and Edit Modes.)" msgstr "" -#: ../extras/knowledge-base.rst:211 +#: ../extras/knowledge-base.rst:217 msgid "🏷️ **Tags**" msgstr "" @@ -4962,38 +4970,38 @@ msgstr "" msgid "Screencast showing tags on answers" msgstr "" -#: ../extras/knowledge-base.rst:216 +#: ../extras/knowledge-base.rst:222 msgid "" "🙈 Set the **visibility** of an answer to control who can see an article, or " "schedule it to be published at a later date. Articles are **color-coded** " "according to their visibility:" msgstr "" -#: ../extras/knowledge-base.rst:221 +#: ../extras/knowledge-base.rst:227 msgid "**Public** (visible to everyone)" msgstr "" -#: ../extras/knowledge-base.rst:223 +#: ../extras/knowledge-base.rst:229 msgid "|blu|" msgstr "" -#: ../extras/knowledge-base.rst:223 +#: ../extras/knowledge-base.rst:229 msgid "**Internal** (visible to agents & editors only)" msgstr "" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:231 msgid "|gry|" msgstr "" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:231 msgid "**Draft/Scheduled/Archived** (visible to editors only)" msgstr "" -#: ../extras/knowledge-base.rst:241 +#: ../extras/knowledge-base.rst:247 msgid "Using answers in ticket articles" msgstr "" -#: ../extras/knowledge-base.rst:243 +#: ../extras/knowledge-base.rst:249 msgid "" "As soon as the knowledge base contains one or more answers, you can use " "these just like text modules. Instead of ``::`` just use ``??`` to open the " @@ -5001,22 +5009,22 @@ msgid "" "all languages available." msgstr "" -#: ../extras/knowledge-base.rst:248 +#: ../extras/knowledge-base.rst:254 msgid "" "If you've found what you've been looking for, simply hit your ENTER-Key to " "load the answer into the ticket article. This way you don't have to throw " "URLs at your customer and provide the answer right away." msgstr "" -#: ../extras/knowledge-base.rst:252 +#: ../extras/knowledge-base.rst:258 msgid "Loading answers into articles *does not* replace article content." msgstr "" -#: ../extras/knowledge-base.rst:258 +#: ../extras/knowledge-base.rst:264 msgid "Screencast showing how to insert KB answers into articles" msgstr "" -#: ../extras/knowledge-base.rst:258 +#: ../extras/knowledge-base.rst:264 msgid "Use ``??`` to find and load knowledge base answers into ticket articles" msgstr "" @@ -6138,8 +6146,8 @@ msgstr "" #: ../extras/shared-drafts.rst:50 msgid "" -"If you're in a new ticket dialogue *after selecting the ticket group*, the 📝 " -"button will indicate the shared drafts function to be available." +"If you're in a new ticket dialogue *after selecting the ticket group*, the " +"📝 button will indicate the shared drafts function to be available." msgstr "" #: ../extras/shared-drafts.rst:55 diff --git a/locale/th/LC_MESSAGES/user-docs.po b/locale/th/LC_MESSAGES/user-docs.po index 12f70202..2671b4e3 100644 --- a/locale/th/LC_MESSAGES/user-docs.po +++ b/locale/th/LC_MESSAGES/user-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad (for Agents)\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2023-11-09 13:15+0100\n" +"POT-Creation-Date: 2023-12-04 12:38+0100\n" "PO-Revision-Date: 2022-04-16 15:56+0000\n" "Last-Translator: LAO \n" "Language-Team: Thai `. (It can be much worse when, " "for example, a customer service rep sees tickets meant for your HR " -"department, and finds out how much their colleagues in sales are making! 💸💸💸)" +"department, and finds out how much their colleagues in sales are making! 💸💸" +"💸)" msgstr "" #: ../basics/service-ticket/settings/group.rst:25 @@ -4212,8 +4214,8 @@ msgstr "" #: ../extras/chat.rst:51 msgid "" -"📝 Chats can be **renamed** or **tagged**, and record technical details about " -"the customer’s connection." +"📝 Chats can be **renamed** or **tagged**, and record technical details " +"about the customer’s connection." msgstr "" #: ../extras/chat.rst:0 @@ -4897,42 +4899,48 @@ msgid "" "permissions" msgstr "" -#: ../extras/knowledge-base.rst:0 -msgid "Permissions of a parent category are inherited!" +#: ../extras/knowledge-base.rst:162 +msgid "" +"In general, permissions of a parent category are inherited! If you want to " +"grant edit permissions for a sub-category for a specific role for example, " +"set the upper level to \"reader\" and the desired sub-category to " +"\"editor\". The other way round is not possible (permissions can only be " +"widened, not restricted). If you can't select permissions in the table, this " +"could be the reason." msgstr "" -#: ../extras/knowledge-base.rst:0 -msgid "Public answers are always available!" +#: ../extras/knowledge-base.rst:169 +msgid "Be aware that public answers are always available!" msgstr "" -#: ../extras/knowledge-base.rst:165 +#: ../extras/knowledge-base.rst:171 msgid "**⚙️ Roles require knowledge base reader permission**" msgstr "" -#: ../extras/knowledge-base.rst:167 +#: ../extras/knowledge-base.rst:173 msgid "" "Your administrator has to provide the relevant groups with reader " "permissions for the knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:170 +#: ../extras/knowledge-base.rst:176 msgid "**🥵 Beware of visibility levels**" msgstr "" -#: ../extras/knowledge-base.rst:172 +#: ../extras/knowledge-base.rst:178 msgid "" "Knowledge base reader permission means that affected users can see " "**internal answers**. This is a potential issue if you're not dividing " "carefully!" msgstr "" -#: ../extras/knowledge-base.rst:176 +#: ../extras/knowledge-base.rst:182 msgid "" "If you're unsure, please ask your administrator to configure the :admin-docs:" "`role permissions ` accordingly." msgstr "" -#: ../extras/knowledge-base.rst:181 +#: ../extras/knowledge-base.rst:187 msgid "Editing Answers" msgstr "กำลังแก้ไขคำตอบ" @@ -4940,7 +4948,7 @@ msgstr "กำลังแก้ไขคำตอบ" msgid "Edit answer" msgstr "" -#: ../extras/knowledge-base.rst:187 +#: ../extras/knowledge-base.rst:193 msgid "" "The knowledge base editor comes equipped with the same **rich text editing " "capabilities** available in the Zammad ticket composer. That means you can " @@ -4949,19 +4957,19 @@ msgid "" "attachments and links!" msgstr "" -#: ../extras/knowledge-base.rst:193 +#: ../extras/knowledge-base.rst:199 msgid "🤷 **Why are there four kinds of links?**" msgstr "" -#: ../extras/knowledge-base.rst:196 +#: ../extras/knowledge-base.rst:202 msgid "🔗 **Weblink**" msgstr "🔗 **ลิ้งเข้าถึง**" -#: ../extras/knowledge-base.rst:196 +#: ../extras/knowledge-base.rst:202 msgid "URLs pointing to other websites." msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:206 msgid "💡 **Link Answer**" msgstr "💡 **ไป ดูคำตอบ**" @@ -4973,7 +4981,7 @@ msgstr "" msgid "(Will not break if destination URL changes.)" msgstr "" -#: ../extras/knowledge-base.rst:204 +#: ../extras/knowledge-base.rst:210 msgid "📋 **Linked Tickets**" msgstr "📋 **เชื่อม ใบแจ้งซ่อม**" @@ -4985,7 +4993,7 @@ msgstr "" msgid "(Visible only in Preview and Edit Modes.)" msgstr "" -#: ../extras/knowledge-base.rst:211 +#: ../extras/knowledge-base.rst:217 msgid "🏷️ **Tags**" msgstr "" @@ -5003,38 +5011,38 @@ msgstr "" msgid "Screencast showing tags on answers" msgstr "" -#: ../extras/knowledge-base.rst:216 +#: ../extras/knowledge-base.rst:222 msgid "" "🙈 Set the **visibility** of an answer to control who can see an article, or " "schedule it to be published at a later date. Articles are **color-coded** " "according to their visibility:" msgstr "" -#: ../extras/knowledge-base.rst:221 +#: ../extras/knowledge-base.rst:227 msgid "**Public** (visible to everyone)" msgstr "**เผยแพร่** (ทุกคนเข้าดูได้)" -#: ../extras/knowledge-base.rst:223 +#: ../extras/knowledge-base.rst:229 msgid "|blu|" msgstr "|blu|" -#: ../extras/knowledge-base.rst:223 +#: ../extras/knowledge-base.rst:229 msgid "**Internal** (visible to agents & editors only)" msgstr "**ภายใน** (เจ้าหน้าที่ และผู้แก้ไข)" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:231 msgid "|gry|" msgstr "|gry|" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:231 msgid "**Draft/Scheduled/Archived** (visible to editors only)" msgstr "" -#: ../extras/knowledge-base.rst:241 +#: ../extras/knowledge-base.rst:247 msgid "Using answers in ticket articles" msgstr "" -#: ../extras/knowledge-base.rst:243 +#: ../extras/knowledge-base.rst:249 msgid "" "As soon as the knowledge base contains one or more answers, you can use " "these just like text modules. Instead of ``::`` just use ``??`` to open the " @@ -5042,22 +5050,22 @@ msgid "" "all languages available." msgstr "" -#: ../extras/knowledge-base.rst:248 +#: ../extras/knowledge-base.rst:254 msgid "" "If you've found what you've been looking for, simply hit your ENTER-Key to " "load the answer into the ticket article. This way you don't have to throw " "URLs at your customer and provide the answer right away." msgstr "" -#: ../extras/knowledge-base.rst:252 +#: ../extras/knowledge-base.rst:258 msgid "Loading answers into articles *does not* replace article content." msgstr "" -#: ../extras/knowledge-base.rst:258 +#: ../extras/knowledge-base.rst:264 msgid "Screencast showing how to insert KB answers into articles" msgstr "" -#: ../extras/knowledge-base.rst:258 +#: ../extras/knowledge-base.rst:264 msgid "Use ``??`` to find and load knowledge base answers into ticket articles" msgstr "" @@ -6209,8 +6217,8 @@ msgstr "" #: ../extras/shared-drafts.rst:50 msgid "" -"If you're in a new ticket dialogue *after selecting the ticket group*, the 📝 " -"button will indicate the shared drafts function to be available." +"If you're in a new ticket dialogue *after selecting the ticket group*, the " +"📝 button will indicate the shared drafts function to be available." msgstr "" #: ../extras/shared-drafts.rst:55 diff --git a/locale/tr/LC_MESSAGES/user-docs.po b/locale/tr/LC_MESSAGES/user-docs.po index 78b51ec7..fcbd749b 100644 --- a/locale/tr/LC_MESSAGES/user-docs.po +++ b/locale/tr/LC_MESSAGES/user-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad (for Agents)\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2023-11-09 13:15+0100\n" +"POT-Creation-Date: 2023-12-04 12:38+0100\n" "PO-Revision-Date: 2022-04-16 15:57+0000\n" "Last-Translator: TRANSFER FROM TRANSIFEX \n" "Language-Team: Turkish `. (It can be much worse when, " "for example, a customer service rep sees tickets meant for your HR " -"department, and finds out how much their colleagues in sales are making! 💸💸💸)" +"department, and finds out how much their colleagues in sales are making! 💸💸" +"💸)" msgstr "" "Gruplar olmadan, on temsilcinin tümü, hangi departman için olduğuna " "bakılmaksızın gelen her bir bileti görebilir (ve yanıt verebilir). Bu *başlı " @@ -3151,8 +3153,8 @@ msgstr "" "Durumlar, ilerlemeyi belirtmekten fazlasını yapar: Zammad, müşterilerinin " "yeni bir biletine yanıt verilmesinin veya sorunlarının tamamen " "çözülmesininin ne kadar sürdüğünü ölçmek için durum bilgilerini kullanan " -"ayrıntılı bir zaman izleme özelliğine (buna “\\ `hizmet düzeyi anlaşmaları `_" -"\\ ” veya SLA'lar denir) sahiptir." +"ayrıntılı bir zaman izleme özelliğine (buna “\\ `hizmet düzeyi anlaşmaları " +"`_\\ ” veya SLA'lar denir) sahiptir." #: ../basics/service-ticket/settings/state.rst:38 msgid "" @@ -4834,8 +4836,8 @@ msgstr "" #: ../extras/chat.rst:51 msgid "" -"📝 Chats can be **renamed** or **tagged**, and record technical details about " -"the customer’s connection." +"📝 Chats can be **renamed** or **tagged**, and record technical details " +"about the customer’s connection." msgstr "" "📝 Sohbetler **yeniden adlandırılabilir** veya **etiketlenebilir**, ve " "müşterinin bağlantısıyla ilgili teknik detaylar kaydedilebilir." @@ -5132,7 +5134,8 @@ msgstr "" #: ../extras/github-gitlab-integration.rst:7 msgid "🤔 **Huh? I don’t see** |github| **or** |gitlab| **tabs...**" -msgstr "🤔 **Pardon? * |github| **veya** |gitlab| **sekmelerini görmüyorum...**" +msgstr "" +"🤔 **Pardon? * |github| **veya** |gitlab| **sekmelerini görmüyorum...**" #: ../extras/github-gitlab-integration.rst:45 msgid "GitHub logo" @@ -5672,42 +5675,48 @@ msgid "" "permissions" msgstr "" -#: ../extras/knowledge-base.rst:0 -msgid "Permissions of a parent category are inherited!" +#: ../extras/knowledge-base.rst:162 +msgid "" +"In general, permissions of a parent category are inherited! If you want to " +"grant edit permissions for a sub-category for a specific role for example, " +"set the upper level to \"reader\" and the desired sub-category to " +"\"editor\". The other way round is not possible (permissions can only be " +"widened, not restricted). If you can't select permissions in the table, this " +"could be the reason." msgstr "" -#: ../extras/knowledge-base.rst:0 -msgid "Public answers are always available!" +#: ../extras/knowledge-base.rst:169 +msgid "Be aware that public answers are always available!" msgstr "" -#: ../extras/knowledge-base.rst:165 +#: ../extras/knowledge-base.rst:171 msgid "**⚙️ Roles require knowledge base reader permission**" msgstr "" -#: ../extras/knowledge-base.rst:167 +#: ../extras/knowledge-base.rst:173 msgid "" "Your administrator has to provide the relevant groups with reader " "permissions for the knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:170 +#: ../extras/knowledge-base.rst:176 msgid "**🥵 Beware of visibility levels**" msgstr "" -#: ../extras/knowledge-base.rst:172 +#: ../extras/knowledge-base.rst:178 msgid "" "Knowledge base reader permission means that affected users can see " "**internal answers**. This is a potential issue if you're not dividing " "carefully!" msgstr "" -#: ../extras/knowledge-base.rst:176 +#: ../extras/knowledge-base.rst:182 msgid "" "If you're unsure, please ask your administrator to configure the :admin-docs:" "`role permissions ` accordingly." msgstr "" -#: ../extras/knowledge-base.rst:181 +#: ../extras/knowledge-base.rst:187 msgid "Editing Answers" msgstr "Cevapları Düzenlemek" @@ -5715,7 +5724,7 @@ msgstr "Cevapları Düzenlemek" msgid "Edit answer" msgstr "" -#: ../extras/knowledge-base.rst:187 +#: ../extras/knowledge-base.rst:193 msgid "" "The knowledge base editor comes equipped with the same **rich text editing " "capabilities** available in the Zammad ticket composer. That means you can " @@ -5730,19 +5739,19 @@ msgstr "" "kullanabileceğiniz anlamına gelir. Hatta dosya ekleri ve bağlantılar " "ekleyebilirsiniz!" -#: ../extras/knowledge-base.rst:193 +#: ../extras/knowledge-base.rst:199 msgid "🤷 **Why are there four kinds of links?**" msgstr "" -#: ../extras/knowledge-base.rst:196 +#: ../extras/knowledge-base.rst:202 msgid "🔗 **Weblink**" msgstr "🔗 **Web bağlantısı**" -#: ../extras/knowledge-base.rst:196 +#: ../extras/knowledge-base.rst:202 msgid "URLs pointing to other websites." msgstr "URL'ler diğer web sitelerini gösteriyor." -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:206 msgid "💡 **Link Answer**" msgstr "💡 **Bağlantılı Cevap**" @@ -5754,7 +5763,7 @@ msgstr "Diğer bilgi tabanı cevaplarından iç referanslar." msgid "(Will not break if destination URL changes.)" msgstr "(Hedef URL değişirse bozulmaz.)" -#: ../extras/knowledge-base.rst:204 +#: ../extras/knowledge-base.rst:210 msgid "📋 **Linked Tickets**" msgstr "📋 **Bağlı Biletler**" @@ -5766,7 +5775,7 @@ msgstr "Zammad biletlerinden iç referanslar." msgid "(Visible only in Preview and Edit Modes.)" msgstr "(Sadece Önizleme ve Düzenleme Modlarında görünür.)" -#: ../extras/knowledge-base.rst:211 +#: ../extras/knowledge-base.rst:217 msgid "🏷️ **Tags**" msgstr "" @@ -5784,7 +5793,7 @@ msgstr "" msgid "Screencast showing tags on answers" msgstr "" -#: ../extras/knowledge-base.rst:216 +#: ../extras/knowledge-base.rst:222 msgid "" "🙈 Set the **visibility** of an answer to control who can see an article, or " "schedule it to be published at a later date. Articles are **color-coded** " @@ -5794,31 +5803,31 @@ msgstr "" "tarihte yayınlanmasını planlamak için yanıtın **görünürlüğünü** ayarlayın. " "Makaleler, görünürlüklerine göre **renk kodu** alır:" -#: ../extras/knowledge-base.rst:221 +#: ../extras/knowledge-base.rst:227 msgid "**Public** (visible to everyone)" msgstr "**Herkese Açık** (herkes tarafından görülebilir)" -#: ../extras/knowledge-base.rst:223 +#: ../extras/knowledge-base.rst:229 msgid "|blu|" msgstr "|blu|" -#: ../extras/knowledge-base.rst:223 +#: ../extras/knowledge-base.rst:229 msgid "**Internal** (visible to agents & editors only)" msgstr "**Dahili** (sadece aracılar ve editörler görebilir)" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:231 msgid "|gry|" msgstr "|gry|" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:231 msgid "**Draft/Scheduled/Archived** (visible to editors only)" msgstr "**Taslak/Planlanmış/Arşiv** (sadece editörler görebilir)" -#: ../extras/knowledge-base.rst:241 +#: ../extras/knowledge-base.rst:247 msgid "Using answers in ticket articles" msgstr "" -#: ../extras/knowledge-base.rst:243 +#: ../extras/knowledge-base.rst:249 msgid "" "As soon as the knowledge base contains one or more answers, you can use " "these just like text modules. Instead of ``::`` just use ``??`` to open the " @@ -5826,22 +5835,22 @@ msgid "" "all languages available." msgstr "" -#: ../extras/knowledge-base.rst:248 +#: ../extras/knowledge-base.rst:254 msgid "" "If you've found what you've been looking for, simply hit your ENTER-Key to " "load the answer into the ticket article. This way you don't have to throw " "URLs at your customer and provide the answer right away." msgstr "" -#: ../extras/knowledge-base.rst:252 +#: ../extras/knowledge-base.rst:258 msgid "Loading answers into articles *does not* replace article content." msgstr "" -#: ../extras/knowledge-base.rst:258 +#: ../extras/knowledge-base.rst:264 msgid "Screencast showing how to insert KB answers into articles" msgstr "" -#: ../extras/knowledge-base.rst:258 +#: ../extras/knowledge-base.rst:264 msgid "Use ``??`` to find and load knowledge base answers into ticket articles" msgstr "" @@ -6850,7 +6859,8 @@ msgid "" "The 🔒 and ✅ icons at the top of a message indicate its encryption and " "signing status." msgstr "" -"Bir mesajın üst kısmındaki 🔒 ve ✅ simgeleri mesajın S/MIME durumunu gösterir." +"Bir mesajın üst kısmındaki 🔒 ve ✅ simgeleri mesajın S/MIME durumunu " +"gösterir." #: ../extras/secure-email.rst:75 msgid "Screencast showing details of encryption and signing status" @@ -6978,8 +6988,8 @@ msgstr "" #: ../extras/secure-email.rst:113 #, fuzzy #| msgid "" -#| "🔒 **Encrypt** and ✅ **Sign** buttons are present on both new tickets and " -#| "replies. Hover over the buttons to show a certificate/CA summary." +#| "🔒 **Encrypt** and ✅ **Sign** buttons are present on both new tickets " +#| "and replies. Hover over the buttons to show a certificate/CA summary." msgid "" "🔒 **Encrypt** and ✅ **Sign** buttons are present on both new tickets and " "replies. Hover over the buttons to show details." @@ -7263,8 +7273,8 @@ msgstr "" #: ../extras/shared-drafts.rst:50 msgid "" -"If you're in a new ticket dialogue *after selecting the ticket group*, the 📝 " -"button will indicate the shared drafts function to be available." +"If you're in a new ticket dialogue *after selecting the ticket group*, the " +"📝 button will indicate the shared drafts function to be available." msgstr "" #: ../extras/shared-drafts.rst:55 diff --git a/locale/zh_Hans/LC_MESSAGES/user-docs.po b/locale/zh_Hans/LC_MESSAGES/user-docs.po index 4c51bbcf..0fcc5d1a 100644 --- a/locale/zh_Hans/LC_MESSAGES/user-docs.po +++ b/locale/zh_Hans/LC_MESSAGES/user-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad (for Agents)\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2023-11-09 13:15+0100\n" +"POT-Creation-Date: 2023-12-04 12:38+0100\n" "PO-Revision-Date: 2022-11-04 15:14+0000\n" "Last-Translator: Never Min <59808@qq.com>\n" "Language-Team: Chinese (Simplified) `. (It can be much worse when, " "for example, a customer service rep sees tickets meant for your HR " -"department, and finds out how much their colleagues in sales are making! 💸💸💸)" +"department, and finds out how much their colleagues in sales are making! 💸💸" +"💸)" msgstr "" #: ../basics/service-ticket/settings/group.rst:25 @@ -4264,8 +4266,8 @@ msgstr "" #: ../extras/chat.rst:51 msgid "" -"📝 Chats can be **renamed** or **tagged**, and record technical details about " -"the customer’s connection." +"📝 Chats can be **renamed** or **tagged**, and record technical details " +"about the customer’s connection." msgstr "" #: ../extras/chat.rst:0 @@ -4947,42 +4949,48 @@ msgid "" "permissions" msgstr "" -#: ../extras/knowledge-base.rst:0 -msgid "Permissions of a parent category are inherited!" +#: ../extras/knowledge-base.rst:162 +msgid "" +"In general, permissions of a parent category are inherited! If you want to " +"grant edit permissions for a sub-category for a specific role for example, " +"set the upper level to \"reader\" and the desired sub-category to " +"\"editor\". The other way round is not possible (permissions can only be " +"widened, not restricted). If you can't select permissions in the table, this " +"could be the reason." msgstr "" -#: ../extras/knowledge-base.rst:0 -msgid "Public answers are always available!" +#: ../extras/knowledge-base.rst:169 +msgid "Be aware that public answers are always available!" msgstr "" -#: ../extras/knowledge-base.rst:165 +#: ../extras/knowledge-base.rst:171 msgid "**⚙️ Roles require knowledge base reader permission**" msgstr "" -#: ../extras/knowledge-base.rst:167 +#: ../extras/knowledge-base.rst:173 msgid "" "Your administrator has to provide the relevant groups with reader " "permissions for the knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:170 +#: ../extras/knowledge-base.rst:176 msgid "**🥵 Beware of visibility levels**" msgstr "" -#: ../extras/knowledge-base.rst:172 +#: ../extras/knowledge-base.rst:178 msgid "" "Knowledge base reader permission means that affected users can see " "**internal answers**. This is a potential issue if you're not dividing " "carefully!" msgstr "" -#: ../extras/knowledge-base.rst:176 +#: ../extras/knowledge-base.rst:182 msgid "" "If you're unsure, please ask your administrator to configure the :admin-docs:" "`role permissions ` accordingly." msgstr "" -#: ../extras/knowledge-base.rst:181 +#: ../extras/knowledge-base.rst:187 msgid "Editing Answers" msgstr "" @@ -4990,7 +4998,7 @@ msgstr "" msgid "Edit answer" msgstr "" -#: ../extras/knowledge-base.rst:187 +#: ../extras/knowledge-base.rst:193 msgid "" "The knowledge base editor comes equipped with the same **rich text editing " "capabilities** available in the Zammad ticket composer. That means you can " @@ -4999,19 +5007,19 @@ msgid "" "attachments and links!" msgstr "" -#: ../extras/knowledge-base.rst:193 +#: ../extras/knowledge-base.rst:199 msgid "🤷 **Why are there four kinds of links?**" msgstr "" -#: ../extras/knowledge-base.rst:196 +#: ../extras/knowledge-base.rst:202 msgid "🔗 **Weblink**" msgstr "" -#: ../extras/knowledge-base.rst:196 +#: ../extras/knowledge-base.rst:202 msgid "URLs pointing to other websites." msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:206 msgid "💡 **Link Answer**" msgstr "" @@ -5023,7 +5031,7 @@ msgstr "" msgid "(Will not break if destination URL changes.)" msgstr "" -#: ../extras/knowledge-base.rst:204 +#: ../extras/knowledge-base.rst:210 msgid "📋 **Linked Tickets**" msgstr "" @@ -5035,7 +5043,7 @@ msgstr "" msgid "(Visible only in Preview and Edit Modes.)" msgstr "" -#: ../extras/knowledge-base.rst:211 +#: ../extras/knowledge-base.rst:217 msgid "🏷️ **Tags**" msgstr "" @@ -5053,38 +5061,38 @@ msgstr "" msgid "Screencast showing tags on answers" msgstr "" -#: ../extras/knowledge-base.rst:216 +#: ../extras/knowledge-base.rst:222 msgid "" "🙈 Set the **visibility** of an answer to control who can see an article, or " "schedule it to be published at a later date. Articles are **color-coded** " "according to their visibility:" msgstr "" -#: ../extras/knowledge-base.rst:221 +#: ../extras/knowledge-base.rst:227 msgid "**Public** (visible to everyone)" msgstr "" -#: ../extras/knowledge-base.rst:223 +#: ../extras/knowledge-base.rst:229 msgid "|blu|" msgstr "" -#: ../extras/knowledge-base.rst:223 +#: ../extras/knowledge-base.rst:229 msgid "**Internal** (visible to agents & editors only)" msgstr "" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:231 msgid "|gry|" msgstr "" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:231 msgid "**Draft/Scheduled/Archived** (visible to editors only)" msgstr "" -#: ../extras/knowledge-base.rst:241 +#: ../extras/knowledge-base.rst:247 msgid "Using answers in ticket articles" msgstr "" -#: ../extras/knowledge-base.rst:243 +#: ../extras/knowledge-base.rst:249 msgid "" "As soon as the knowledge base contains one or more answers, you can use " "these just like text modules. Instead of ``::`` just use ``??`` to open the " @@ -5092,22 +5100,22 @@ msgid "" "all languages available." msgstr "" -#: ../extras/knowledge-base.rst:248 +#: ../extras/knowledge-base.rst:254 msgid "" "If you've found what you've been looking for, simply hit your ENTER-Key to " "load the answer into the ticket article. This way you don't have to throw " "URLs at your customer and provide the answer right away." msgstr "" -#: ../extras/knowledge-base.rst:252 +#: ../extras/knowledge-base.rst:258 msgid "Loading answers into articles *does not* replace article content." msgstr "" -#: ../extras/knowledge-base.rst:258 +#: ../extras/knowledge-base.rst:264 msgid "Screencast showing how to insert KB answers into articles" msgstr "" -#: ../extras/knowledge-base.rst:258 +#: ../extras/knowledge-base.rst:264 msgid "Use ``??`` to find and load knowledge base answers into ticket articles" msgstr "" @@ -6233,8 +6241,8 @@ msgstr "" #: ../extras/shared-drafts.rst:50 msgid "" -"If you're in a new ticket dialogue *after selecting the ticket group*, the 📝 " -"button will indicate the shared drafts function to be available." +"If you're in a new ticket dialogue *after selecting the ticket group*, the " +"📝 button will indicate the shared drafts function to be available." msgstr "" #: ../extras/shared-drafts.rst:55