files for AS3 3.20 release

README.md

@@ -17,9 +17,9 @@ For the documentation on AS3, including download, installation, and usage instru
 The AS3 documentation contains a wide variety of example declarations you can use directly or modify to suit your needs.  See the [Examples](https://clouddocs.f5.com/products/extensions/f5-appsvcs-extension/latest/userguide/examples.html) and [Additional Examples](https://clouddocs.f5.com/products/extensions/f5-appsvcs-extension/latest/declarations/) pages.
 
 ## Filing Issues and Getting Help
-If you come across a bug or other issue when using AS3, use [GitHub Issues](https://github.com/F5Networks/f5-appsvcs-extension/issues) to submit an issue for our team.  You can also see the current known issues on that page, which are tagged with a purple Known Issue label.  
+If you come across a bug or other issue when using AS3, use [GitHub Issues](https://github.com/F5Networks/f5-appsvcs-extension/issues) to submit an issue for our team.  You can also see the current known issues on that page, which are tagged with a purple Known Issue label.  **Important**: Github Issues are consistently monitored by F5 staff, but should be considered as best effort only and you should not expect to receive the same level of response as provided by F5 Support. Please open a case as described below with F5 if this is a critical issue.
 
-Because AS3 is has been created and fully tested by F5 Networks, it is fully supported by F5. This means you can get assistance if necessary from [F5 Technical Support](https://support.f5.com/csp/article/K25327565).  
+Because AS3 has been created and fully tested by F5 Networks, it is fully supported by F5. This means you can get assistance if necessary from [F5 Technical Support](https://support.f5.com/csp/article/K25327565).  
 
 Be sure to see the [Support page](SUPPORT.md) in this repo for more details and supported versions of AS3.  
 

SUPPORT.md

@@ -21,10 +21,10 @@ Currently supported versions:
 |------------------|---------------|---------------------|-----------------|
 | AS 3.13.1        | LTS           |  16-Jul-2019        | 16-Jul-2020     | 
 | AS 3.13.2        | LTS*          |  27-Sep-2019        | 16-Jul-2020     | 
-| AS 3.17.0        | Feature       |  28-Jan-2020        | 28-Apr-2020     | 
 | AS 3.18.0        | Feature       |  10-Mar-2020        | 10-Jun-2020     |
 | AS 3.19.0        | Feature       |  21-Apr-2020        | 21-Jul-2020     | 
 | AS 3.19.1        | LTS           |  07-May-2020        | 07-May-2021     | 
+| AS 3.20.0        | Feature       |  02-Jun-2020        | 02-Sep-2020     | 
 
 \* Update for the schema description for Pool minimumMonitors
 
@@ -53,6 +53,7 @@ Versions no longer supported:
 | AS 3.14.0        | Feature       |  10-Sep-2019        | 10-Dec-2019     | 
 | AS 3.15.0        | Feature       |  22-Oct-2019        | 22-Jan-2020     |
 | AS 3.16.0        | Feature       |  03-Dec-2019        | 03-Mar-2020     |
+| AS 3.17.0        | Feature       |  28-Jan-2020        | 28-Apr-2020     | 
 
 \* Fix for updated Docker Container packaging only