SupportBoi

A support ticket Discord bot. Uses a MySQL database for storage of ticket information. Creates formatted HTML ticket transcripts when tickets are closed.

Thanks to Tyrrrz for the amazing library used in the transcript function.

Setup

1. Set up a mysql-compatible server, create a user and empty database for the bot to use.

2. (Optional) Install .NET 8 if it doesn't already exist on your system.

3. Create a new bot application and invite it to your server.

4. Download the bot for your operating system, either a release version or a dev build. While the Windows version is fully supported it is not as well tested as the Linux one.

Application	Description
SupportBoi-Linux	Standard Linux version.
SupportBoi-SC-Linux	Larger Linux version which does not require .NET 9 to be installed.
SupportBoi-SC-Windows.exe	Standard Windows version.
SupportBoi-Windows.exe	Larger Windows version which does not require .NET 9 to be installed.

5. Run the bot application, ./SupportBoi-<version>, this creates a config file in the current directory.

6. Set up the config, there are instructions inside. If you need more help either contact me in Discord or through an issue here.

7. Restart the bot.

8. Go to Settings->Integrations->Bot->Command Permissions in your Discord server to set up permissions for the commands.

Documentation

• Commands
• Interview templates
• Default config