Forgotten passwords

If you've forgotten your password you can reset it by doing the following:

Step 1: Click the “Business Login” button on the home page.

You will be taken to the “Log in or register” page.

Step 2: Click on the “Forgot your password?” link underneath the log in box.

Step 3: Type in your email address and click on the “recover” button.

When you click this button an email will be sent to the email address that you registered with.

Tip: Some email programs mistakenly add spaces or other unwanted characters to your new password when you try to copy and paste them into the password field on the website. This means that, although you think you have copied in the correct password, you will receive a wrong password error. So, to save unwanted frustration, we suggest you type in your new password yourself instead of copy and pasting it.

Step 4: Check your email

We will send you an email immediately which will contain a link. Click on this link or copy it and paste it into a web browser. It will take you to the password reset page.

Step 5: Choose a new password.

In order to change your password you will need to type in your new password and then type your new password again to confirm it. Once you have chosen a new password click the “Reset” button.

Tip: Never use easy words as a password. Include capital letters, numbers and special characters in a way that you remember, but others can’t guess. One way is to think of a little story, like “My husband Joe eats 5 eggs a day!”, and then use the first letter of each word as a password: “MhJe5ead!” Then, if only you know that story, only you know that password, and you’ll remember it easily.

Once you clicked “Reset” your password will change. You will now be able to log in using your new password and start using the site.