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# Community Programs | ||
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### Large Guild Privileges | ||
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If your server has a large number of members or a high volume of suggestions, it might be eligible for our Large Guild Privileges. Send us a request in our [support server](https://suggester.js.org/support) and we'll review your application. Servers in the program will receive enhancements for the `top` & `down` commands, larger imports and reduced cooldowns for server staff & admins. | ||
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### Translating Suggester | ||
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!> This program is not currently available. | ||
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Hallo! Bonjour! ¡Buenos dias! If you are interested in helping translate Suggester, you will need to be a part of our translation team! If you are not yet part of it, hit us up in our [support server](https://suggester.js.org/support) and we'll get you started! | ||
When you're done accepting our party invite, head over to `#community-programs` where you'll find more information. Translations are handled using a super cool bot which provides an interactive way to translate everything. If you're fluent in the language, can understand the system and how it works, and have a basic understanding of the English language, you're suited for our Translation Team! | ||
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!> We are currently reworking how we handle translations internally and thus do not currently accept new applications. If you have any questions about it, feel free to reach out to us in your [support server](https://suggester.js.org/support). Note that we do **not** have an ETA to share just yet. | ||
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### Hunting Bugs | ||
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!> This program is not currently available. | ||
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Do you want to test features before everyone? Well this program is for you! Canary members will get new versions of the bot before the public does to make sure they're 100% bug-free. All you need to do is to grab the shiny Canary role in our [support server](https://suggester.js.org/support), yes it's that simple. | ||
Once claimed, this role will give you access to a few super secret Canary testing channels! Make sure to read the pins in [`#canary-info`](https://discord.com/channels/566002482166104066/618527254271754250) for important information. | ||
You might be wondering how to get the Canary bot (you do.. right?), well the bot is public and can be invited to any server once you are a Canary tester. When new features are released, we will mention the Canary role to notify everyone of the new build. | ||
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### Large Guild Privileges | ||
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If your server has a large (as in, several thousands) number of members or a high volume of suggestions, it might be eligible for our Large Guild Privileges. Send us a request in our [support server](https://suggester.js.org/support) and we'll review your application as soon as possible. Servers in the program will receive enhancements for the `top` & `down` commands, larger imports and reduced cooldowns for server staff & admins. | ||
You might be wondering how to get the Canary bot (you do.. right?), well the bot is public and can be invited to any server once you are a Canary tester. When new features are released, we will mention the Canary role to notify everyone of the new build. |
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# Support Guidelines | ||
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Our [support server](https://suggester.js.org/support) is a place for you to get help with Suggester and its related services. Interacting with our team is governed by a set of simple rules listed below that we ask everyone to follow. Additionally, our team is mainly based in Europe, so it might take several hours to get back to you during the night. | ||
Our [support server](https://suggester.js.org/support) is a place for you to get help with Suggester **only**. Interacting with our team is governed by a set of simple rules listed below that we ask everyone to follow. Additionally, our team is mostly based in Europe, so consider we might be busy or in a different timezone. | ||
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### Guidelines | ||
• Stay polite and respectful at all times\ | ||
• Stay polite and respectful\ | ||
• Provide a detailed description of your issue\ | ||
• Remain patient and don't abuse pings, opening a ticket already notifies us\ | ||
• Avoid using the reply feature on the latest message in chat\ | ||
• Only open a ticket if you need help with Suggester | ||
• Only open a ticket if you need help **with Suggester** | ||
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![An example of a good attitude to have when interacting with a support team](../images/support-guidelines.png) |
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