Popup too small on some instances

[francois-pasquier]

Steps To Reproduce

1. Open chromium or equivalent
2. Open extension

Expected Result

Full size height

Actual Result

window.screen ->

{
availHeight: 994,
availLeft: 0,
availTop: 38,
availWidth: 1728,
colorDepth: 30,
height: 1117,
isExtended: false,
onchange: null,
orientation: ScreenOrientation {angle: 0, type: 'landscape-primary', onchange: null},
pixelDepth: 30,
width: 1728
}

The behaviour seems to be random. As sometimes it does take the full height.

Screenshots or Videos

Additional Context

No response

Operating System

macOS

Operating System Version

Sequoia 15.2

Web Browser

Chrome

Browser Version

Version 132.0.6828.0 (Developer Build)

Build Version

2025.1.2

Issue Tracking Info

• I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.

[bitwarden-bot]

Thank you for reporting this issue! We've added this to our internal tracking system.
ID: PM-17807

[pamperer562580892423]

That reminds me of this issue I reported about two weeks ago and still have, i.e. unresolved for me: #12941 (and so in a way "replicated" now...)

PS: It seems, there is also another report (#13173) about the same issue, so third report. Please have a look into this! (I already deinstalled the extension more than one time, deleted the local storage, reinstalled... still the extension window is "randomly cut in half")

PPS: Here a current screenshot of my extension on Vivaldi (you can see the similarity with this issue and the other mentioned issue):

[coltanium13]

I have also been having what seems to be a half size window on chrome on my Mac. When I first open the extension, to enter the password, it only opens half the normal length. If I click away, so the extension goes away, then click the extension button again, it is then the normal full length.

This does not always happen though. Seems usually once or twice in a day. Usually the first time in the morning when I login to the extension at least. I have u installed and re installed the extension and it did not fix it.

[pamperer562580892423]

... When I first open the extension, to enter the password, it only opens half the normal length. If I click away, so the extension goes away, then click the extension button again, it is then the normal full length.

@coltanium13 I think that's more or less how it began for me, two/three weeks ago.

It kind of reversed the last days: now, the extension starts most of the time with a normal window, and then changes into the "half length" without returning for that "session". - If I don't use the extension, let's say for the next hour (and the extension already locks after 5 minutes), it kind of get's "resetted" and the cycle begins anew.

[Krychaz]

Hi there,

I am unable to reproduce this issue, it has been escalated for further investigation. If you have more information that can help us, please add it below.

Thanks!

[coltanium13]

Hi there,

I am unable to reproduce this issue, it has been escalated for further investigation. If you have more information that can help us, please add it below.

Thanks!

I tried it again this morning, and when I click on the extension icon, the window was half size again. I'm not sure what other information to give at this point.

I'm on a mac, chrome, its a pinned extension. It seems the session has to time out or something for it to occur. If you click it once the small size happens, then close the window, then click again it's fixed(until the next timeout).

I'll keep looking for more info that might be relevant and let you know.

[francois-pasquier]

Hi there,

I am unable to reproduce this issue, it has been escalated for further investigation. If you have more information that can help us, please add it below.

Thanks!

There is nothing specific to reproduce it

Maybe you can give us some js to execute to troubleshoot it instead?

[pamperer562580892423]

I'm also not sure what I could add... It's not completely consistent - sometimes the window is normal, but most of the time it is only "half length". In unlocked state, it's almost always "cut in half" for me at this point - except for rare cases directly after unlocking it could be that it's the normal window for a short time, and if the extension window doesn't close. (if it closes, it's almost certain that it's cut in half the next time, even it's only a few seconds between closing and opening the window again)

As @coltanium13 has it with Chrome on Mac, and me with Vivaldi on Windows 11, it seems not tied to a specific system.

And I can't see any "cause" for this behaviour - it just began out of the blue (and didn't resolve itself - even not with the latest extension update, as I think it began on extension 2025.1.0 for me, but continued on 2025.1.1 and 2025.1.2... and also the latest Vivaldi update from today, doesn't change anything...).

PS: Actually, the only "cause" I can see is: it began directly with the update to extension version 2025.1.0 for me.

[pamperer562580892423]

@Krychaz Updated to extension version 2025.1.3 now and the issue still persists...

[pamperer562580892423]

By chance, I searched in the community forum for something else - and stumbled upon old and similar reports to our current issue here:

• https://community.bitwarden.com/t/bitwarden-vivaldi-extension-window-size-very-small/26539
• https://community.bitwarden.com/t/brave-chrome-extension-window-suddenly-half-size/45821

And there are also old issues here on GitHub to that: #3970 and #4114

My summary: had to do with "fingerprinting" settings/changes of the browsers - setting the browser flags (e.g. vivaldi://flags) to "default" could fix it in some instances (note: I tried to do that now, but it didn't change it for me now on Vivaldi) - but ultimately, browser updates fixed this (at least for Brave, as I saw it correctly)...

So, is this the same thing again? Or is it a different bug now? - Do we ultimately have to wait for browser updates? Or can it be mitigated otherwise? (also @Krychaz )

[coltanium13]

@Krychaz Updated to extension version 2025.1.3 now and the issue still persists...

I just updated to the latest version too. I will keep monitoring and see if it changes for me too.

I was wondering too, if any of the appearance settings or auto fill settings would make any difference with the issue?

I have auto fill > click items to auto fill it on vault turned on

And for appearance> all check boxes except the compact mode are turned on