Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

Sign up for GitHub

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

EDU-3883: Rewords Enterprise+ on support page #3317

Merged
merged 1 commit into from
Jan 31, 2025
Merged

EDU-3883: Rewords Enterprise+ on support page #3317

Changes from all commits
Commits
Show all changes
1 commit
Select commit
File filter

Filter by extension

Filter by extension
Conversations
Failed to load comments.
Loading
Jump to
Jump to file
Failed to load files.
Loading
Diff view
Diff view
10 changes: 5 additions & 5 deletions docs/evaluate/temporal-cloud/support.mdx
View file
Open in desktop
Original file line number Diff line number Diff line change
Expand Up @@ -32,11 +32,11 @@ The content of this page applies to Temporal Cloud customers only.

## Services offered by Temporal Cloud {#support}

| | Essentials | Business | Enterprise | Mission Critical |
| --------------------------- | ------------------------------------------------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------ |
| Support Staff | Trained staff providing break-fix support and general guidance. | Trained staff providing break-fix support and general guidance. | Developer experts who provide advanced support | Developer experts who provide advanced support |
| Technical Guidance | Core platform config, auth-n methods, documented features, and basic inquiries | Advanced technical support, Workflow troubleshooting, SDK implementations, and Worker configuration, Quarterly code review or design implementation best practices. | Business+ expert-led code reviews and design implementation best practices, available as needed | Enterprise+ expert-led custom Workflow monitoring and latency optimization with targeted alerts and performance validation for your production environment |
| Billing & Cost Optimization | Generic Billing Questions | Generic Billing Questions | Quarterly review of spend | Quarterly review of spend, proactive cost optimization |
| | Essentials | Business | Enterprise | Mission Critical |
| --------------------------- | ------------------------------------------------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------- |
| Support Staff | Trained staff providing break-fix support and general guidance. | Trained staff providing break-fix support and general guidance. | Developer experts who provide advanced support | Developer experts who provide advanced support |
| Technical Guidance | Core platform config, auth-n methods, documented features, and basic inquiries | Advanced technical support, Workflow troubleshooting, SDK implementations, and Worker configuration, Quarterly code review or design implementation best practices. | Business+ expert-led code reviews and design implementation best practices, available as needed | Enterprise+ expert guidance on Workflow latency monitoring and optimization; performance recommendations based on real time tests |
| Billing & Cost Optimization | Generic Billing Questions | Generic Billing Questions | Quarterly review of spend | Quarterly review of spend, proactive cost optimization |

## Temporal Cloud support guarantees {#guarantees}

Expand Down