more troubleshooting

.github/ISSUE_TEMPLATE/help-needed.md

@@ -7,11 +7,12 @@ assignees: ''
 
 ---
 
-* Which distro do you use?
-* Which Proton or wine version do you use?
-* Do you use pipewire?
-* did you choose the native JACK or pipewire-jack guide?
-* What appears to be the problem? (Describe it as best as you can)
-* Did you notice any other unexpected behavior?
-* What did you try already?
-* Did you do any of the steps differently or leave them out?
+<!--Please fill out all the fields.-->
+1. Which distro do you use?
+1. Which Proton or wine version do you use?
+1. Do you use pipewire?
+1. did you choose the native JACK or pipewire-jack guide?
+1. What appears to be the problem? (Describe it as best as you can)
+1. Did you notice any other unexpected behavior?
+1. What did you try already?
+1. Did you do any of the steps differently or leave them out?

guides/troubleshoot-no-sound.md

@@ -0,0 +1,43 @@
+# Find your sound problem.
+
+If you're writing an issue about this, please tell me which step fails.
+
+Below the list is an explanation what your problem most likely is.
+
+## List
+
+TEST IN THE GIVEN ORDER.
+
+1. Make sure you have read the "Starting the game" section in the guide.
+2. Sound output on your system generally works?
+3. Does a native Linux software requiring JACK work? (eg. Ardour, Reaper, Tonelib software, ...)
+4. Please test the following:
+
+```
+## replace paths as needed.
+rm ~/wineasio-test
+env WINEPREFIX=home/$USER/wineasio-test /path/to/wineasio-register
+
+## if the first one doesn't work, try the second one.
+## (Rocksmith is a 32 bit application and therefore only cares about 32 bit.)
+WINEPREFIX=home/$USER/wineasio-test wine /path/to/VBASIOTest32.exe
+LD_PRELOAD=/your/path/to/libjack.so   WINEPREFIX=home/$USER/wineasio-test wine /path/to/VBASIOTest32.exe
+```
+
+5. Assuming you have set up the game, start it with the following command: `PIPEWIRE_LATENCY=256/48000 WINEPREFIX=$STEAMLIBRARY/steamapps/compatdata/221680/pfx $PROTON/bin/wine $STEAMLIBRARY/steamapps/common/Rocksmith2014/Rocksmith2014.exe`
+6. Start the game according to the section "Starting the game" which can be found in the guide. - Sometimes, only one of the 2 ways suggested works.
+
+## Explanation
+
+This just lists the answer to each of the points. It does not go into detail a lot.
+
+1. Read the "Starting the game" section.
+2. You have problems with your sound on your system in general, which is out of scope for this guide.
+3. Something with JACK is broken. Maybe not set up correct, maybe (for native JACK) you forgot to start it? - This might be out of scope for this guide.
+4. Something with wineasio isn't set up correctly. Make sure you installed it properly, make sure wineasio-register works successfully. If the VBASIOTest32 window doesn't show up at all, it doesn't mean this test failed, but we have less information to work with now, which is annoying.
+5. You didn't run wineasio-register, or RS_ASIO is misconfigured. Delete your prefix and set it up again. Check if RS_ASIO is configured properly.
+6. You have a problem.
+
+## Doesn't help?
+
+You can [create an issue](https://github.com/theNizo/linux_rocksmith/issues/new?assignees=&labels=help+wanted&projects=&template=help-needed.md&title=). Please include at which step you fail.

guides/troubleshooting.md

@@ -2,6 +2,12 @@
 
 If some commands don't work, make sure you've set the environment variables as described [here](/README.md#common-paths)
 
+## "I see the following window when starting the game"
+
+![](https://user-images.githubusercontent.com/46491912/161832608-b333a1ae-80f7-4f0b-82d0-d7e87b9f4e9f.png)
+
+Follow [this](/guides/troubleshoot-no-sound.md) to figure out what your problem is.
+
 ## Game crashes (on start)
 
 Can happen sometimes when you use a different application, then focus Rocksmith again. Other than that:
@@ -40,4 +46,4 @@ You can get verbose output of wineasio by using `/usr/bin/pw-jack -v -s 48000 -p
 
 ## Still doesn't help?
 
-You can [create an issue](https://github.com/theNizo/linux_rocksmith/issues/new?assignees=&labels=help+wanted&projects=&template=help-needed.md&title=) and ask for help.
+You can [create an issue](https://github.com/theNizo/linux_rocksmith/issues/new?assignees=&labels=help+wanted&projects=&template=help-needed.md&title=) and ask for help.