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@@ -53,7 +53,7 @@ TIP: If you need to save your work from a Free Tier instance, export the cluster | |
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=== *Q: In what cloud platforms and regions does TigerGraph Cloud 4 operate?* | ||
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A: TigerGraph Cloud 4 offers three cloud platform options: xref:reference:aws.adoc[Amazon Web Services (AWS)], xref:reference:azure.adoc[Azure] and xref:reference:gcp.adoc[Google Cloud Platform (GCP)]. | ||
A: TigerGraph Cloud 4 currently only operates on Amazon Web Services (AWS), GCP and Azure are not supported yet. | ||
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Visit each platform's reference page to learn more about the available regions. | ||
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@@ -88,42 +88,12 @@ As a cloud service, many of the administrative and operational tasks - for monit | |
In addition to operations and management for your TigerGraph databases, TigerGraph Cloud also offers Starter Kits to provide instant experience to various graph analytics use cases. | ||
The list of Starter Kits can be found here: link:https://www.tigergraph.com/starterkits/[TigerGraph Cloud Starter Kits] | ||
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[#q-is-there-a-quota-for-the-number-of-clusters-i-can-provision-in-a-single-account] | ||
=== *Q: Is there a quota for the number of clusters I can provision in a single account?* | ||
[#q-is-there-a-quota-for-the-number-of-workspaces-i-can-create-in-a-single-account] | ||
=== *Q: Is there a quota for the number of workspaces I can create in a single account?* | ||
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A: Yes. | ||
For basic accounts with credit card billing, there is a limit of 160 vCPUs and 20 instances. | ||
A cluster is one logical database, which may include several instances due to a distribution database configuration and replication. | ||
For accounts running exclusively on Free Credit and that have not yet entered a valid credit card, there is a limit of 16 vCPUs and two clusters. | ||
For each registered account (with or without a valid credit card), you may only provision one cluster from the Free Tier. | ||
To allow more vCPUs and clusters, please contact TigerGraph at link:mailto:[email protected][[email protected]]. | ||
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Total number of instances in a cluster = replication factor x partitioning factor | ||
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[width="100%",cols="1,1,1",options="header",] | ||
|=== | ||
|Service |*Account With a Valid Credit Card* |*Account Without a Valid Credit | ||
Card* | ||
|*Free Tier Cluster Quota* |1 |1 | ||
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|*Total Instance Quota* |20 |2 | ||
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|*Total vCPU Quota* |160 |16 | ||
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|*Cluster Size Limit* |10 instances |1 (distributed data is not | ||
enabled) | ||
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|*Replication Factor Limit* |2 |1 (HA is not enabled) | ||
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|*Request Quota/Limit Increase* |Yes, Please contact | ||
mailto:[email protected][]. a| | ||
N/A | ||
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Please upgrade your account by entering a valid credit card. | ||
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|=== | ||
A: Yes. For details, please refer to xref:cloud4:resources:quota_policy.adoc[]. | ||
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To allow more workspace, please contact TigerGraph at link:mailto:[email protected][[email protected]]. | ||
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=== *Q: Can I run queries directly after sample starter kits are provisioned?* | ||
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@@ -252,7 +222,7 @@ A: With TigerGraph Cloud, you only pay for what you use. For long term contrac | |
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=== *Q: How do I determine the instance needed for my workload?* | ||
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Check the individual pages under xref:reference:index.adoc[] to see what instance types are offered by each cloud provider in each region. | ||
Check the individual pages under xref:index.adoc[] to see what instance types are offered by each cloud provider in each region. | ||
Larger graphs require more RAM. Higher performance calls for both more CPUs and more RAM. | ||
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Our link:https://www.tigergraph.com/tigergraph-cloud-pricing/[pricing table] gives initial recommendations for which instance to start with, if you know how much data you will be loading into the graph. | ||
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@@ -342,7 +312,7 @@ The cluster is deleted according to the cloud platform's policies and cannot be | |
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=== *Q: Do you offer backup in TigerGraph Cloud?* | ||
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A: Yes. Please see our guide for using xref:solutions:backup-and-restore.adoc[] in the Admin Portal. | ||
A: Yes. Please see our guide for using xref:cloud4:workgroup-workspace:workgroups/backup-and-restore.adoc[] in the Admin Portal. | ||
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=== *Q: What backup options are available?* | ||
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@@ -453,8 +423,6 @@ A: You can access the database through TigerGraph's GraphStudio visual interface | |
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TigerGraph cloud enables xref:tigergraph-server:API:authentication.adoc[REST{pp} Authentication] to securely connect TigerGraph Cloud clusters with your application through an endpoint on port 443 at `443/restpp/<endpoint>`. | ||
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[NOTE] | ||
TigerGraph Cloud clusters created before June 20, 2022 used port 9000 and 14240 for endpoints. See the xref:release-notes:index.adoc[] for details. | ||
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*Step 1:* (First time only) Navigate to the TigerGraph cluster's Admin Portal, and generate a secret from User Management. | ||
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@@ -540,7 +508,7 @@ It is recommended to create a new blank cluster, import your data and copy the G | |
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=== *Q: How do I submit a support ticket?* | ||
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A: In your cloud portal, on the top bar, you can submit the support ticket by clicking on the support icon: image:support-icon.png[] | ||
A: In your cloud portal, on the top bar, you can submit the support ticket by clicking on the btn:[Support] on the lower left corner. | ||
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This will generate a support ticket in TigerGraph's Zendesk support system. | ||
You can track the ticket status in Zendesk. | ||
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