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Maintenance: Converted remaining headings to title case
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ralf401 authored Aug 29, 2024
1 parent 3849129 commit 03b32f1
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Showing 4 changed files with 13 additions and 13 deletions.
4 changes: 2 additions & 2 deletions basics/service-ticket/settings/group.rst
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Expand Up @@ -25,7 +25,7 @@ and finds out how much their colleagues in sales are making! 💸💸💸)
If, instead, each agent were assigned to an appropriate group,
then they'd only ever see the tickets that belong to their own group.

Managing groups
Managing Groups
---------------

So how do I manage which team I'm on? You don't - that's the
Expand All @@ -42,7 +42,7 @@ your :doc:`user settings </extras/profile-and-settings>`:

This user belongs to only one group (“Users”).

So where do I come in?
So Where Do I Come In?
----------------------

If you belong to more than one group,
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4 changes: 2 additions & 2 deletions basics/service-ticket/settings/owner.rst
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Expand Up @@ -4,7 +4,7 @@ Owner
A ticket's **owner** is simply
*the agent that is currently responsible for it*.

Whose job is it to assign tickets?
Whose Job is it to Assign Tickets?
----------------------------------

It depends on your organization's workflow,
Expand All @@ -17,7 +17,7 @@ In principle, any agent may assign a ticket to any other,
as long as both have the required privileges
for the ticket's :doc:`group </basics/service-ticket/settings/group>`.

Why would I want to re-assign a ticket to someone else?
Why Would I Want to Re-assign a Ticket to Someone Else?
-------------------------------------------------------

Sometimes, complicated issues will require a ticket
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4 changes: 2 additions & 2 deletions basics/service-ticket/settings/state.rst
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Expand Up @@ -16,7 +16,7 @@ and may be one of the following:
* pending reminder
(*i.e.,* hidden, but scheduled to reappear at a later date)

State colors
State Colors
------------

Zammad states are color-coded. This helps you to understanding the state of
Expand All @@ -26,7 +26,7 @@ the ticket much faster in general - without having a look into details.

.. _new-vs-open:

What's the difference between “new” and “open”?
What's the Difference Between “New” and “Open”?
-----------------------------------------------

States do more than just indicate progress: Zammad has a fine-grained time
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14 changes: 7 additions & 7 deletions locale/user-docs.pot
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Expand Up @@ -8,7 +8,7 @@ msgid ""
msgstr ""
"Project-Id-Version: Zammad User Documentation pre-release\n"
"Report-Msgid-Bugs-To: \n"
"POT-Creation-Date: 2024-08-16 11:12+0200\n"
"POT-Creation-Date: 2024-08-29 14:15+0200\n"
"PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n"
"Last-Translator: FULL NAME <EMAIL@ADDRESS>\n"
"Language-Team: LANGUAGE <[email protected]>\n"
Expand Down Expand Up @@ -2230,7 +2230,7 @@ msgid "If, instead, each agent were assigned to an appropriate group, then they'
msgstr ""

#: ../basics/service-ticket/settings/group.rst:29
msgid "Managing groups"
msgid "Managing Groups"
msgstr ""

#: ../basics/service-ticket/settings/group.rst:31
Expand All @@ -2250,7 +2250,7 @@ msgid "This user belongs to only one group (“Users”)."
msgstr ""

#: ../basics/service-ticket/settings/group.rst:46
msgid "So where do I come in?"
msgid "So Where Do I Come In?"
msgstr ""

#: ../basics/service-ticket/settings/group.rst:48
Expand All @@ -2267,7 +2267,7 @@ msgid "A ticket's **owner** is simply *the agent that is currently responsible f
msgstr ""

#: ../basics/service-ticket/settings/owner.rst:8
msgid "Whose job is it to assign tickets?"
msgid "Whose Job is it to Assign Tickets?"
msgstr ""

#: ../basics/service-ticket/settings/owner.rst:10
Expand All @@ -2279,7 +2279,7 @@ msgid "In principle, any agent may assign a ticket to any other, as long as both
msgstr ""

#: ../basics/service-ticket/settings/owner.rst:21
msgid "Why would I want to re-assign a ticket to someone else?"
msgid "Why Would I Want to Re-assign a Ticket to Someone Else?"
msgstr ""

#: ../basics/service-ticket/settings/owner.rst:23
Expand Down Expand Up @@ -2358,15 +2358,15 @@ msgid "pending reminder (*i.e.,* hidden, but scheduled to reappear at a later da
msgstr ""

#: ../basics/service-ticket/settings/state.rst:20
msgid "State colors"
msgid "State Colors"
msgstr ""

#: ../basics/service-ticket/settings/state.rst:22
msgid "Zammad states are color-coded. This helps you to understanding the state of the ticket much faster in general - without having a look into details."
msgstr ""

#: ../basics/service-ticket/settings/state.rst:30
msgid "What's the difference between “new” and “open”?"
msgid "What's the Difference Between “New” and “Open”?"
msgstr ""

#: ../basics/service-ticket/settings/state.rst:32
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