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With the primary/secondary ticket, it is possible to link multiple tickets of a similar nature, and handle them collectively. As soon as the problem is solved, only the primary ticket must be closed. All other tickets will be closed automatically, and the solution text for the primary ticket will be sent to all customers of secondary tickets.

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znuny/Znuny-PrimarySecondary

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Znuny-PrimarySecondary

This package contains the functionality of primary and secondary tickets. Primary tickets can be used to update multiple (secondary) tickets at once. Read the complete documentation in the repository documentation or download the PDF from the package manager after installation.

Prerequisites

  • Znuny 7.1

Installation

Download the package and install it via the package manager.

Commercial Support

For this add-on and for Znuny in general visit https://www.znuny.com. Looking forward to hear from you!

Your Znuny Team!

https://www.znuny.com/

About

With the primary/secondary ticket, it is possible to link multiple tickets of a similar nature, and handle them collectively. As soon as the problem is solved, only the primary ticket must be closed. All other tickets will be closed automatically, and the solution text for the primary ticket will be sent to all customers of secondary tickets.

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